Friendly staff, understood what we were looking for. Made sure we understood everything. Made helpful suggestions when we were unsure of things. Nothing seemed too much trouble. Excellent customer ser... See more
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See what reviewers are saying
This was my first experience of booking a holiday with Hays travel but certainly won’t be my last. Excellent service and staff went above and beyond to find a holiday that suited us. Thank you!!
Company replied
Lydia at mold office was most helpful and aware of our requirements.we managed to get exactly what we were looking for.All the staff were friendly and positive in their approach.
Company replied
Laura M helped get a great holiday and booking completed by Katie. Always helpful and informative here and the reason we’ve used them for all of our holidays for the last decade.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
The Cross 4-5, CH7 1ER, Mold, Wales, United Kingdom
- 01352 757000
4.9
Excellent
631 reviews
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Had a wonderful experience.
Had a wonderful experience.
Friendly smiling staff
Couldnt ask for anything else
November 15, 2025
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to write such a kind review and also for booking with us again! Take care & see you soon, Lydia :)
Really helpful staff
November 12, 2025
Reply from Hays Travel - Don Bircham Travel
Thank you for your review! It was a pleasure to book your holiday to Croatia and I hope you have a lovely time :)
A very helpful lady trying to find the…
A very helpful lady trying to find the best accommodation for us in Montenegro. Success….looking forward to our holiday next September. Thank you for organising the holiday for us.
November 18, 2025
Reply from Hays Travel - Don Bircham Travel
It was lovely meeting you all, thank you for your review. I hope you have a wonderful holiday full of laughter and memories! :)
Holiday Booking
The staff were so helpful and knowledgeable and made booking our holiday to Sorrento so easy and enjoyable.
November 11, 2025
Reply from Hays Travel - Don Bircham Travel
Thank you for your wonderful feedback, you can now sit back and look forward to your trip to Sorrento.
The welcome
The welcome, the totally professional approach fromChristine (Mold) in completing the booking and
arrangements I need to make for my holiday.
I felt very reassured as I am not frequent foreign traveller. So I appreciated all her help.
November 18, 2025
Reply from Hays Travel - Don Bircham Travel
Thank you for such glowing feedback. We are happy to hear that Christine was able to reassure you and look after your holiday plans.
Holiday Sorted in No Time
Very professional approach but in a laid back attitude by friendly Debbie. All sorted in one hour with good knowledge of the resort and accommodation.
November 14, 2025
Reply from Hays Travel - Don Bircham Travel
Thank you so much for your 5* review. We pride ourselves in getting to know our clients & offering a personal recommendation
Superb experience
Always outstanding customer care from very knowledgeable and caring staff. Hence the reason why we keep coming back.
November 12, 2025
Reply from Hays Travel - Don Bircham Travel
Thank you very much for leaving your kind review and entrusting us with your holiday plans once again
It is always a pleasure to book the holidays for you and Mrs Roach and look forward to doing so for many more years to come
Emma was very helpful and did…
Emma was very helpful and did everything she could to help me.
November 11, 2025
Reply from Hays Travel - Don Bircham Travel
Its my pleasure, thank you for your review
Hays travel ( mold). would recommend hays travel to…
I would recommend hays travel to anyone ,nothing is too much trouble ,they treat you almost like family,a warm welcome and and great conversation listening to every concern you may have making you feel safe and content.high praise indeed.
October 26, 2025
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your kind review. It is always lovely to hear what a fantastic experience you received in store and look forward to assisting you on future holidays
amazing staff so helpful & friendly
amazing staff so helpful & friendly, they go above & beyond to help with everything.
November 2, 2025
Reply from Hays Travel - Don Bircham Travel
Thank you so much for your kind review, it was pleasure to get your holiday sorted again. :)
Many Thanks,
Rosie
Great service as usual
Staff as always knowledgeable and efficient. Always get great friendly service from whomever I deal with.
October 28, 2025
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your kind review. It is always a pleasure to book your wonderful holidays and look forward to assisting you on future plans
Reply from Hays Travel - Don Bircham Travel
Thank you so much for your review . We agree our shop location is the best in Mold
Very helpful staff in Mold nothing to…
Very helpful staff in Mold nothing to much trouble for them certainly recommend them👍
October 26, 2025
Reply from Hays Travel - Don Bircham Travel
Thank you Robert for your lovely review . We pride ourselves on our service and we appreciate your recommendation
Reply from Hays Travel - Don Bircham Travel
Thank you leaving your kind review. It was lovely seeing you both again and can't wait to hear all about the new hotel!!
The agent was extremely helpful even…
The agent was extremely helpful even pointed out the the holiday I was going to book was for next year not this one !!!
October 23, 2025
Reply from Hays Travel - Don Bircham Travel
Thank you so much for your complimentary feedback, it's always good to hear. We will be sure to pass your comments on to Jane.
Emma was a super star very…
Emma was a super star very professional and a credit to your company
October 21, 2025
Reply from Hays Travel - Don Bircham Travel
Thank you so much for your kind words! We’re thrilled to hear that Emma made such a great impression and helped make your experience a positive one. She truly is a valued member of our team, and your feedback means a lot. We look forward to helping you with your next adventure!
Very frendly professional service
October 18, 2025
Reply from Hays Travel - Don Bircham Travel
Thank you very much for your kind feedback. It was lovely meeting you both! Take care, Lydia :)
A booking done completely by telephone
A booking done completely by telephone, I was treated with the usual professionalism and courtesy. Will never go anywhere else.
October 18, 2025
Reply from Hays Travel - Don Bircham Travel
Thank you for your lovely review, its really appreciated. It was a pleasure to book your holiday and thank you for booking with us again. :)
Always so efficient and friendly!
Always so efficient and friendly!
Thank you yet again!
October 14, 2025
Reply from Hays Travel - Don Bircham Travel
Thank you for your 5* review . It is always a pleasure to look after you
The staff member was very knowledgeable…
The staff member was very knowledgeable and very thorough in finding the right package for us. She was friendly, helpful and never pushy. We were with her over an hour but we were never made to feel like we were wasting her time.
October 7, 2025
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your kind review. It is lovely to read your kind words and were pleased with the service i provided. I hope you have a lovely time away and can't wait to hear all about it on your return!!
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