Friendly staff, understood what we were looking for. Made sure we understood everything. Made helpful suggestions when we were unsure of things. Nothing seemed too much trouble. Excellent customer ser... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Laura M helped get a great holiday and booking completed by Katie. Always helpful and informative here and the reason we’ve used them for all of our holidays for the last decade.
Company replied
I've previously used Hays (Mold) I find the team very helpful and make every effort to find our final holiday destination to suit our needs. I'm sure this time will be no different tell you more on o... See more
Company replied
Always lovely helpful professional staff hiding me through, crossing the t’s dotting the i’s. Totally trust them handling everything and wouldn’t use anyone else… love hayes!!!!
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
The Cross 4-5, CH7 1ER, Mold, Wales, United Kingdom
- 01352 757000
4.9
Excellent
628 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our first cruise
We received a Hayes’ flyer about a cruise for 2027. It looked very interesting, we have never been on a cruise holiday before. So whilst in Mold we popped in to the Hayes office. Lydia is personable, so very pleasant and assisted us with comprehensive information, she was exceptionally knowledgeable and advised us about every aspect of booking a cruise holiday. We feel confident we have made a good choice for our first cruise holiday - thanks to Lydia. We believe Lydia is a huge asset to your company.
January 13, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your kind review. We are so pleased that you found our service to be of high quality and are confident that Lydia has found you the right holiday. We look forward to assisting you on many more holidays in the future
Laura M is fantastic this is now the…
Laura M is fantastic this is now the 4th time we have come back to book a holiday. So helpful and supportive. Nothing is a problem for her what so ever. Fantastic customer service.
January 11, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you so much Vicky for the lovely review. It's always my pleasure to help you both find a fabulous deal, you're going to love Morocco! Speak soon :)
Debbie Hays mold
Debbie Hays mold is all ways very helpful and makes booking your holiday a pleasent experience
January 11, 2026
Reply from Hays Travel - Don Bircham Travel
We appreciate you taking time to leave a review! We are so glad that we could provide you with a pleasant experience when booking your holiday. We will pass this on to Debbie. Many thanks :D
Egypt holiday
My great experience was because of Emma who I always try to see as we have been dealing with one another for many years and she knows what I want from a holiday, and always never fails to get me the best deal. I would never use any other travel agents. All staff in Mold are very friendly and efficient.
January 11, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you Anne for again booking with us here in Mold . We appreciate your loyalty and as you know we are all here to help you in any way
Reply from Hays Travel - Don Bircham Travel
Thank you so much for your review. It was my pleasure to book your upcoming trip and I look forward to seeing you soon!
Reply from Hays Travel - Don Bircham Travel
We appreciate your kind words! It is wonderful to know that you received excellent service from our lovely team.
Kat made it easy for us to get the…
Kate made it easy for us to get the hotel and destination we wanted and did everything we asked for faultlessly thankyiu
January 9, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for your lovely feedback, we're so happy we could help you book the hotel and destination you wanted. Thank you for booking with us. :)
Lydia was very helpful with a wide…
Lydia was very helpful with a wide range of knowledge about our holiday destination. Definitely go back again.
January 4, 2026
Reply from Hays Travel - Don Bircham Travel
Hi Wendy, Thank you so much for leaving such a lovely review it was lovely to meet you both! Take care, Lydia :)
Impromptu holiday booking.
We had decided to book a holiday ,and called into the shop. Chris warmly welcomed us and gladly advised re holiday. We had no set countries but Chris advised and we booked to go to Crete. Chris had personally experience the hotel and we were sold . Thank you Chris so excited .
January 5, 2026
Reply from Hays Travel - Don Bircham Travel
Hi Diane & Colin, it was again my pleasure to assist with your plans . You can now look forward to the delights of Crete & experiencing all the history it offers
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your kind review. We were really pleased to manage to find you a suitable holiday to Sidari and hope you have a wonderful time!!
We look forward to assisting you on future trips away!
Holiday booked with confidence!
Jane was very helpful and patient with us as we looked at lots of different hotels and flight dates she also saved us from a potential problem with the hotel we initially chose by reading the fine print carefully -building work planned! It was much easier than booking it ourselves, I feel more confidence about not making any mistakes which could make the holiday less fun and also great payment options. Its also easy to visit Hays in the centre of Mold and I got my travel insurance really quickly as well. Looking forward to my holiday now!
December 30, 2025
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your kind review. We are so pleased that you value our expertise and were happy that we took the time to look at all the different options available to you
We look forward to assisting you on future trips!!
Reply from Hays Travel - Don Bircham Travel
Thank You for booking your holiday with us again it was lovely to see you both.
The Mold Office was extremely professional and helpful
Lydia in the Mold Office was extremely professional and helpful.She took the time to explore options for my chosen holiday and explained every detail.
The option booked fitted all of my needs and I felt a valued client.
December 1, 2025
Reply from Hays Travel - Don Bircham Travel
Thank you very much for writing such a kind review, and also for booking with us again! Your loyalty is greatly appreciated. Take care and see you soon, Lydia.
From start to finish first class…
From start to finish first class service Nothing too much trouble
December 2, 2025
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave us such a lovely review. We really appreciate your feedback. See you soon!
Reply from Hays Travel - Don Bircham Travel
Thank you Sandra, it was my pleasure to look after you both & secure the best suited itinerary . I know you will enjoy your forthcoming sailing
Excellent service
Excellent service, very helpfull . Knowledge of country and of picking best hotels suited to us all. Would not use anyone else for booking and for ordering currency .
November 20, 2025
Reply from Hays Travel - Don Bircham Travel
Thank you very much for leaving us such a lovely review! We really do appreciate your loyalty.
Booking my holiday
The staff at Mold were very helpful in the process of booking my holiday.
December 3, 2024
Reply from Hays Travel - Don Bircham Travel
Thank you for your lovely review! It was our pleasure to look after your holiday, and we look forward to seeing you again soon.
Hays travel as always were very helpful…
Hays travel as always were very helpful throughout my holiday booking. Very thorough with checking flight times and availability. Thank you once again.
November 12, 2025
Reply from Hays Travel - Don Bircham Travel
Thank you taking the time to leave your kind review. It is always a pleasure to help book your wonderful holidays and are so pleased you to chose to book with us yet again
Had a wonderful experience.
Had a wonderful experience.
Friendly smiling staff
Couldnt ask for anything else
November 15, 2025
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to write such a kind review and also for booking with us again! Take care & see you soon, Lydia :)
Really helpful staff
November 12, 2025
Reply from Hays Travel - Don Bircham Travel
Thank you for your review! It was a pleasure to book your holiday to Croatia and I hope you have a lovely time :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.