Friendly staff, understood what we were looking for. Made sure we understood everything. Made helpful suggestions when we were unsure of things. Nothing seemed too much trouble. Excellent customer ser... See more
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See what reviewers are saying
Laura M helped get a great holiday and booking completed by Katie. Always helpful and informative here and the reason we’ve used them for all of our holidays for the last decade.
Company replied
I've previously used Hays (Mold) I find the team very helpful and make every effort to find our final holiday destination to suit our needs. I'm sure this time will be no different tell you more on o... See more
Company replied
Always lovely helpful professional staff hiding me through, crossing the t’s dotting the i’s. Totally trust them handling everything and wouldn’t use anyone else… love hayes!!!!
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
The Cross 4-5, CH7 1ER, Mold, Wales, United Kingdom
- 01352 757000
4.9
Excellent
628 reviews
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Laura B was fantastic
Laura B was fantastic. Was not 100% sure of what/where I wanted, but she went through lots of options with me. Left with two holidays booked and feeling very excited.
February 7, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you so much for leaving your kind review and booking your lovely holidays with me. I am so glad we managed to find a great price for your family holiday for this year and look forward to assisting you with future plans
Great service no hassle easy to deal…
Great service no hassle easy to deal with always a pleasure booking with hays
January 28, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for leaving us such a lovely review and also for your loyalty! It's much appreciated. Take care, Lydia
Jane was very helpful ☺️
February 3, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for your lovely review. It was my pleasure to assist you in booking your holiday and I look forward to seeing you soon!
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your kind review. It was a pleasure to book your lovely cruise holiday and are grateful that you returned to our store to book this.
We look forward to assisting you again in the future
Reply from Hays Travel - Don Bircham Travel
We're so glad to hear that you found our team helpful and friendly. Thank you for your lovely review.
efficient and professional service.
We found the visit to Hays Travel in Mold very professional and saved us a lot of time making our Sandals holiday booking having reviewed the brochure.
Laura M understood our needs and was very helpful in suggesting we booked the 'Premium' flights with Virgin which was a great tip.We have successfully used Hays in the past and will continue in the future highly recommend.The welcome cup of coffee was a lovely touch.Thank You.
January 28, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your kind review. We are so pleased to hear that you are happy with the service that you receive and continue to use our store to book your holidays. We look forward to assisting you again in the future
Top class performers on Mold.
Always use Hays Mold for our travel plans. Excellent service by all the team. Laura G was very patient with our changes and previously Lydia helped us choose a cruise. Great team.
January 27, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for your lovely review! It was my pleasure to help you book a lovely holiday, I look forward to seeing you again soon! :)
Holiday bookings
We had decided to book 2 holidays after doing some research on line.
We have used Hays Travel many times and always had great service .We rang Laura Mc to let her know what we were looking to book and she prepared everything before we visited.She was able to match our on line quotes and even came up with a cheaper flight option. Helpful , efficient and friendly .
January 27, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you so much for your lovely review! It's always a pleasure to help you book your holidays and it was so nice to see you both :)
The staff were helpful and friendly…
January 25, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for your review, we pride ourselves in assisting all of our clients using our experience
As usual
As usual , attentive care to our request . Always a pleasure . Only agency we use. Part of our enjoyment of going on holiday .
January 25, 2026
Reply from Hays Travel - Don Bircham Travel
Jeanette, its always a pleasure to assist you both. We look forward to arranging many more holidays for you
Thank you for always booking with us here in Mold
The lady Katie Harris was so welcoming
The lady Katie Harris was so welcoming, kind and considerate to what we wanted. We explain what we wanted and she give us exactly what we asked for. The travel agents e mold are absolutely amazing
We wouldn't go anywhere else to book a holiday now. This is the 4th or fifth cruise we have had and every time we have gone to the mold office and they have been amazing
January 25, 2026
Reply from Hays Travel - Don Bircham Travel
Hi Hayley
We really appreciate your 5* review , all of the staff here in Mold pride ourselves on our service we provide our clients and we look forward to planning many more cruises for you
Emma was so helpful,couldn't do enough…
Emma was so helpful,couldn't do enough for us,explained everything to us,made sure we understood it all,she was excellent, will go back to her for next holiday,
January 21, 2026
Reply from Hays Travel - Don Bircham Travel
We're so happy to hear that Emma was so helpful and thorough. We appreciate your kind words and look forward to helping you plan your next holiday!
Friendly and helpful staff
Friendly and helpful staff ,but found it difficult to hear the agent we were dealing with because it was so busy in the shop with other customers.
January 21, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for leaving your kind review. We are so pleased that you happy with the service you received but as we were so busy it was a little hard to hear. We have noted this feedback
We look forward to assisting you again in the future
Very very helpful and friendly staff
Very very helpful and friendly staff. Catered for our exact needs so we came away with our ideal holiday.
January 20, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your lovely review. It was lovely to meet both you of and i'm so glad we managed to find you the right cruise. I can't wait to hear all about it when you get back!!
Amazing service
Amazing service, quick and easy booking process! Family holiday sorted for 2027 with great discounts! We are all so excited!
January 12, 2026
Reply from Hays Travel - Don Bircham Travel
Good morning,
We're happy to hear that you found our service amazing and the booking process quick and easy. We are delighted we could help you sort your family holiday with great discounts!
Hays Travel, Mold.
Goody bag
Travel agent was really helpful also answered my questions fully
Also called me back as I forgot to pick up my goodie bag
Would definitely recommend 👍
January 19, 2026
Reply from Hays Travel - Don Bircham Travel
Hi Anthony,
Thank you very much for leaving us such a lovely review. We appreciate your recommendation and I hope you enjoy the prosecco!
Lydia,
Hays Travel, Mold.
Excellent customer service and very…
Excellent customer service and very experienced staff member
January 9, 2026
Reply from Hays Travel - Don Bircham Travel
Hello,
We appreciate your kind words regarding Laura's expertise and the great service you experienced. Thank you for your review!
Hays Travel
First thing first Cuppa
The moment we came through the door we were greeted by Christine with a smile and a cuppa. Very knowledgeable and efficient. Looking forward to booking our next holiday with Christine.
January 18, 2026
Reply from Hays Travel - Don Bircham Travel
It was lovely to meet you both and i am so pleased that you appreciated the drink on such a cold morning
I look forward to being of assistance with your next trip, where ever it maybe
Excellent
We can’t recommend Lydia highly enough. From start to finish she was so helpful, friendly, and professional, making the whole booking process completely stress-free. She took the time to understand exactly what we wanted and found us the perfect holiday, answering every question quickly and clearly. Nothing was too much trouble, and her attention to detail and genuine care really stood out. Thank you, Lydia, for making our travel plans so easy and exciting ,we’ll definitely be booking with you again!
January 10, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you so much for leaving such a lovely review! You have a lovely holiday planned and I'm sure you will both have a wonderful time.
See you soon,
Lydia
Hays Travel
Another holiday booked with Laura M
Another holiday booked with Laura M. Very easy and straightforward.
January 16, 2026
Reply from Hays Travel - Don Bircham Travel
We're happy to hear that your booking experience was easy and straightforward. Thank you for your positive feedback; it means a lot to us.
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