Laura M helped get a great holiday and booking completed by Katie. Always helpful and informative here and the reason we’ve used them for all of our holidays for the last decade.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've previously used Hays (Mold) I find the team very helpful and make every effort to find our final holiday destination to suit our needs. I'm sure this time will be no different tell you more on o... See more
Company replied
Always lovely helpful professional staff hiding me through, crossing the t’s dotting the i’s. Totally trust them handling everything and wouldn’t use anyone else… love hayes!!!!
Company replied
My husband and I always have an extremely positive experience with Hays Travel, Mold. The staff are really friendly and patient. Debbie is our go to member of staff and she never disappoints, making s... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
The Cross 4-5, CH7 1ER, Mold, Wales, United Kingdom
- 01352 757000
4.9
Excellent
623 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I look forward to booking holidays with…
I look forward to booking holidays with Hays Travel Mold. Although picking destinations to go can be confusing, ALL the staff are very pleasant and helpful, and very knowledgeable. Lydia Pendlebury is an absolute 💎
June 4, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you so much Andy! I always love seeing you and Jen.
See you soon,
Lydia :D
Nothing too much trouble for Lydia at…
Nothing too much trouble for Lydia at Mold Hays travel. Very knowledgeable young lady made picking my Turkey holiday very easy. I will not doing choosing my holiday online in future but will be using Hays travel. David Salisbury.
June 2, 2026
Reply from Hays Travel - Don Bircham Travel
Hello Mr Salisbury,
It was really lovely to meet you! Thank you so much for taking the time to leave me such a lovely review, it really does mean a lot. You both have a lovely holiday to look forward to.
Have a fabulous trip!
Kind Regards,
Lydia
Hays Travel, Mold.
Our travel advisor Lydia was very…
Our travel advisor Lydia was very welcoming, patient, explained what she was doing really well, and found us a lovely holiday that we are really looking forward to! The rest of the staff in the Mold branch were really nice and welcoming as well 😊 Thank you!
June 7, 2026
Reply from Hays Travel - Don Bircham Travel
Hi Mr Fitch,
Thank you for your wonderful review! We are so pleased to hear that our team provided such a positive experience and found you a lovely holiday.
Kind Regards
Hays Travel
Laura B was such a great help nothing…
Laura B was such a great help nothing too much trouble and so professional
June 4, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your kind feedback. It is always a pleasure to book your lovely holidays and look forward to assisting you on your next trip
Excellent service from Jessica Reynolds…
Excellent service from Jessica Reynolds , nothing was too much trouble and she helped us every step of the way on booking our trip , would highly recommend, her knowledge and expertise were second to none
May 28, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your feedback. It is always lovely to hear that our customers are happy with the service we provide and would recommend us to their family and friends. That is the best compliment we could receive
Once again great service from our…
Once again great service from our favourite travel agents hays travel mold staff are always helpful and pleasant
May 28, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you so much for your 5* Review, we pride ourselves in our Customer Service, Thank you
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your review. We hope you have a fantastic holiday!!
The lady we dealt with was so friendly…
The lady we dealt with was so friendly but more importantly knew exactly what we wanted and was very knowledgable. Too many travel agents we have found in the past do not have enough knowledge even over flights.
Well Done Hays in Mold we will definately use you again.
May 22, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your kind review. It was a pleasure to deal with your lovely family and book your fabulous Disney trip!! I can't wait to hear all about
Brilliant
Emma sorted me and my partner a brilliant deal looking forward to the holiday
May 21, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you have amazing holiday
Laura in the Mold office was brilliant…
Laura in the Mold office was brilliant as always full of positivity and knowledge beyond the normal
Thanks for taking the time to secure us a wonderful holiday
May 14, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your kind review. It is always lovely to hear that our customers are happy with the service we provide and value our expertise
Found and booked our holiday within an…
Found and booked our holiday within an hour very helpful staff nice atmosphere
May 16, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you finding the time to leaving a review
Staff at Hays in Mold always greet…
Staff at Hays in Mold always greet you with a smile, are totaly professional, and are the go to travel agents. Highly recommended.
May 17, 2026
Reply from Hays Travel - Don Bircham Travel
Hello,
We are so pleased to hear our team consistently provides professional and welcoming service. Thank you for your kind words!
Kind Regards
Hays Travel, Mold
Lydia you are a start!
Lydia you are a start!! Every visit to Has Travel makes us feel happy. 😃 10 out of 10
May 14, 2026
Reply from Hays Travel - Don Bircham Travel
Thanks so much Gino! Always lovely to see you both, you have a lovely holiday to look forward to.
Take care,
Lydia :D
Reply from Hays Travel - Don Bircham Travel
We appreciate your feedback and are so glad you found our service honest, friendly, and efficient!
Kind Regards
Hays Travel, Mold
Very welcoming and helpful staff
Very welcoming and helpful staff, in particular to Lydia who listened carefully to what we wanted andbooked our holiday.
May 10, 2026
Reply from Hays Travel - Don Bircham Travel
Hello Dr Thomas,
Thank you for leaving me such a lovely review. It was a pleasure assisting you both with booking your holiday, and we appreciate your loyalty.
Kind Regards,
Lydia
Hays Travel, Mold.
Prompt and efficient friendly service
May 2, 2026
Reply from Hays Travel - Don Bircham Travel
Hello Mrs Mckenzie,
We appreciate you sharing your experience; we are so glad to hear that you found our service efficient and friendly. Thank you for booking with us again.
Kind Regards
Hays Travel, Mold
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave us a review and for booking with us again!
Best regards,
Hays Travel, Mold.
Pleasurable Visit to Hays Travel
Well, we’ve going to Hays Travel for some twenty years or so , and the staff are always to same, polite, courteous and very willing to consider all the minor matters regarding our holidays
Regards
Tudor
May 7, 2026
Reply from Hays Travel - Don Bircham Travel
Hi Mr Jones,
We appreciate your continued loyalty over the years. It's great to know that you find our team polite, courteous, and attentive to all the details when booking your holidays.
Kind Regards
Hays Travel, Mold
Jane at hays travel mold was fantastic…
Jane at hays travel mold was fantastic as usual. Very helpful and thorough.
May 6, 2026
Reply from Hays Travel - Don Bircham Travel
Hello,
We appreciate your kind words. We are so glad that we could provide you with helpful and thorough service. Thank you for choosing us!
Kind Regards
Hays Travel, Mold
Hay, Hay ; Hey; ladies are so helpful +…
The ladies are so helpful and they don't sell; they look for what would suit us. Laura and Jane were brill.
We have used the company for some time now and will continue to do so. Thank
April 28, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your kind review. It is always a pleasure to book your lovely holidays and having a catch-up!! Thank you for your continued support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.