Assistant manager Hannah at Doncaster helped us every step of the way to book a holiday to Mexico. Our daughter is in a wheelchair and nothing was too much trouble. She checked out everything for a wh... See more
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Always use Hays Travel Doncaster to book our holidays we are never tempted with money off at other places totally trust Hays who always match what we found on the TUI website. The young lady who made... See more
Staff are very helpful, checking everything for the best possible price, even checked the school holidays dates for next year as there are a lot of us going. Couldn't ask for better service.
Company replied
James very helpful in looking for what we was wanting to book. However, we was very disappointed when trying to book a hotel we had previously looking at. For some reason ( and the dates for the ho... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Baxtergate, DN1 1JU, Doncaster, United Kingdom
- 01302 319087
4.9
Excellent
654 reviews
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Very helpful and patient not pushy we…
Very helpful and patient not pushy we got exactly what we wanted
Thank you
September 27, 2025
Reply from Hays Travel - Doncaster
Thank you so much, we are really glad you had a great time during the booking process, we really hope you have a wonderful holiday and we can't wait to hear all about it. Thank You Hays Travel Doncaster :)
Fantastic customer service from Mia at…
Fantastic customer service from Mia at Doncaster branch. Thank you
October 5, 2025
Reply from Hays Travel - Doncaster
Thank you so much, we are really glad you had a great time during the booking process, we really hope you have a wonderful holiday and we can't wait to hear all about it. Thank You Hays Travel Doncaster :)
Easy to book friendly and knowledgeable…
Easy to book friendly and knowledgeable and looked for a great deal
September 28, 2025
Reply from Hays Travel - Doncaster
Thank you so much, we are really glad you had a great time during the booking process, we really hope you have a wonderful holiday and we can't wait to hear all about it. Thank You Hays Travel Doncaster :)
The benefits did not match the P&0…
The benefits did not match the P&0 website offers and the booking process sermed to take age's
September 26, 2025
Reply from Hays Travel - Doncaster
Thank you very much for taking the time to leave your feedback.
At Hays Travel Doncaster, we value all comments from our customers, whether positive or negative, as they help us improve and grow as a business.
The issues you’ve raised are not reflective of the standards of service we strive to deliver, and I sincerely apologise that you feel let down on this occasion.
We will reach out to you directly and will be actively investigating any shortcomings related to your holiday and overall experience.
Yours sincerely,
George
Assistant Manager
Poor communication. Hotel not fit for purpose …
Didn’t receive all information and tickets until I rang store which know one seem it know that I hadn’t received them and only had 2 day before holiday so then had to have email with tickets but still know info regarding holiday excursions. When we arrived hotel was terrible room damp water ingress marks and damage . Smelt strong of damp dirty and unkempt.
July 29, 2025
Reply from Hays Travel - Doncaster
Thank you very much for taking the time to leave your feedback.
At Hays Travel, we genuinely value all comments from our customers, whether positive or negative, as they help us improve and grow as a business.
The issues you’ve raised are not reflective of the standards of service we strive to deliver, and I sincerely apologise that you feel let down on this occasion.
I have reached out to you directly and will be actively investigating any shortcomings related to your holiday and overall experience.
If you would like to discuss the matter further, please don’t hesitate to contact me at any time on 01302 319087.
Yours sincerely,
George
Assistant Manager
The sale's lady was very professional…
The sale's lady Mia was very professional helpful and friendly making the booking experience enjoyable
September 22, 2025
Reply from Hays Travel - Doncaster
Thank you so much, we are really glad you had a great time during the booking process, we really hope you have a wonderful holiday and we can't wait to hear all about it. Thank You Hays Travel Doncaster :)
Good advice.
September 21, 2025
Reply from Hays Travel - Doncaster
Thank you so much, we are really glad you had a great time during the booking process, we really hope you have a wonderful holiday and we can't wait to hear all about it. Thank You Hays Travel Doncaster :)
Ashley,the lady who served us,was very…
Ashley,the lady who served us,was very helpful and cheerful.
It was a pleasure booking with her.
September 17, 2025
Reply from Hays Travel - Doncaster
Thank you so much, we are really glad you had a great time during the booking process, we really hope you have a wonderful holiday and we can't wait to hear all about it. Thank You Hays Travel Doncaster :)
Happy with the service we received
Happy with the service we received. Ashley was very friendly and professional dealing with our booking .
September 17, 2025
Reply from Hays Travel - Doncaster
Thank you so much, we are really glad you had a great time during the booking process, we really hope you have a wonderful holiday and we can't wait to hear all about it. Thank You Hays Travel Doncaster :)
Reply from Hays Travel - Doncaster
Thank you so much, we are really glad you had a great time during the booking process, we really hope you have a wonderful holiday and we can't wait to hear all about it. Thank You Hays Travel Doncaster :)
Hays travel makes a holiday booking…
Hays travel makes a holiday booking simple…
They cover all bases…
They do all the work..
Staff are wonderful….so very helpful..
If you want to book a holiday use Hays they are the best
September 14, 2025
Reply from Hays Travel - Doncaster
Thank you so much, we are really glad you had a great time during the booking process, we really hope you have a wonderful holiday and we can't wait to hear all about it. Thank You Hays Travel Doncaster :)
Reply from Hays Travel - Doncaster
Thank you so much, we are really glad you had a great time during the booking process, we really hope you have a wonderful holiday and we can't wait to hear all about it. Thank You Hays Travel Doncaster :)
Mia the young lady at Hays Doncaster …
Mia the young lady at Hays Doncaster who arranged our holiday was very helpful and even although we changed not only the hotel but the dates was very professional. A five star rating for her.
September 13, 2025
Reply from Hays Travel - Doncaster
Thank you so much, we are really glad you had a great time during the booking process, we really hope you have a wonderful holiday and we can't wait to hear all about it. Thank You Hays Travel Doncaster :)
Very Good Service
I had never used Hays Travel before but the holiday I wanted was with Jet2 and Tui do not book these. The agent, George was extremely polite and very helpful. he even helped me install the app on my phone. he explained everything I needed to know as I had always travelled with Tui in the past so the Jet2 experience is different.
September 11, 2025
Reply from Hays Travel - Doncaster
Thank you for your lovely review, we are so happy you had a great experience in Hays Travel. We hope you have a lovely holiday and we can't wait to hear all about it - Thank You Hays Travel Doncaster :)
Celest was a great help and took the…
Celest was a great help and took the time to compare prices for me finding me a great deal.
September 6, 2025
Reply from Hays Travel - Doncaster
Thank you so much, we are really glad you had a great time during the booking process, we really hope you have a wonderful holiday and we can't wait to hear all about it. - Celest :)
Celeste was very helpful and…
Celeste was very helpful and professional. I have the holiday i wanted with no hassle.
August 19, 2025
Reply from Hays Travel - Doncaster
Thank you so much, we are really glad you had a great time during the booking process, we really hope you have a wonderful holiday and we can't wait to hear all about it. - Celest :)
Very friendly and efficient staff
Very friendly and efficient staff, dealt with our requirements. Will definitely recommend to our friends and family.
August 24, 2025
Reply from Hays Travel - Doncaster
Thank you for your lovely review, we are so happy you had a great experience in Hays Travel. We hope you have a lovely holiday and we can't wait to hear all about it - Thank You Hays Travel Doncaster :)
Helpful pleasant staff made our booking…
Helpful pleasant staff made our booking easy
August 28, 2025
Reply from Hays Travel - Doncaster
Thank you for your lovely review, we are so happy you had a great experience in Hays Travel. We hope you have a lovely holiday and we can't wait to hear all about it - Thank You Hays Travel Doncaster :)
Our booking
The staff member welcomed us and was very helpful booking our holiday.
We have used the Doncaster office often because of the friendly staff.
August 29, 2025
Reply from Hays Travel - Doncaster
Thank you for your lovely review, we are so happy you had a great experience in Hays Travel. We hope you have a lovely holiday and we can't wait to hear all about it - Thank You Hays Travel Doncaster :)
Reply from Hays Travel - Doncaster
Thank you for your lovely review, we are so happy you had a great experience in Hays Travel. We hope you have a lovely holiday and we can't wait to hear all about it - Thank You Hays Travel Doncaster :)
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