Jossie is really good at what she does helped me out massively went in not having a clue were I wanted to go just gave her everything I wanted at the resort and around and she found one really smooth... See more
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Sara was SO helpful and patient with a customer (me) who knew which type of destinations were wanted, and assisted to narrow my requirements down to a few. I've booked, and her guidance and informati... See more
Company replied
Greeted on arrival by Mia. She found the holiday which I wanted, slight glitch with computer but she persevered until everything was sorted. Mia was helpful and well informed, told me what happens nex... See more
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We just walked in to inquire about a cruise (first time)and was so taking back by the knowledge and enthusiasm he showed us, we was so happy that we booked right away. The only thing in all this we... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Baxtergate, DN1 1JU, Doncaster, United Kingdom
- 01302 319087
4.9
Excellent
602 reviews
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Celeste was wonderful and really helped…
Celeste was wonderful and really helped me with booking my hotel and holiday, would definitely recommend
May 17, 2026
Reply from Hays Travel - Doncaster
We are so pleased our team provided excellent help with your booking. We appreciate your recommendation! Thank You Hays Travel Doncaster
Jossie goes above and beyond
Jossie is really good at what she does helped me out massively went in not having a clue were I wanted to go just gave her everything I wanted at the resort and around and she found one really smooth booking
Thank you so much
May 9, 2026
Reply from Hays Travel - Doncaster
I'm so glad Iwas able to help you find the perfect resort and make your booking experience smooth. Thank you for your kind words! Thank You Josie:)
Reply from Hays Travel - Doncaster
We appreciate you taking the time to leave us such a wonderful review! We are so glad that you found our service helpful and friendly.
Friendly and efficient service.
Pleasant experience James was very efficient and helpful. Helped us book the holiday and hotel over night stay in Manchester Airport.
May 3, 2026
Reply from Hays Travel - Doncaster
We appreciate you taking the time to leave us a review! We're happy to hear that you found our service efficient and helpful when booking your holiday.
Holly was very patient and…
Holly was very patient and knowledgeable always use Hays travel
May 6, 2026
Reply from Hays Travel - Doncaster
We appreciate your kind words and are so glad that we could provide you with patient and knowledgeable service. Thank you for choosing us! Thank You Holly :)
Staff was brilliant and helped so much…
Staff was brilliant and helped so much as I have learning differently treats me good and listened and understand me
April 30, 2026
Reply from Hays Travel - Doncaster
We appreciate your feedback and are so happy to hear that our staff listened and provided excellent support - Hays Travel Doncaster
Reply from Hays Travel - Doncaster
We appreciate your kind words and are so happy we could provide such a positive experience for you, thank you for sharing. Josie :)
We just walked in to inquire about a…
We just walked in to inquire about a cruise (first time)and was so taking back by the knowledge and enthusiasm he showed us, we was so happy that we booked right away.
The only thing in all this we forgot to claim
Out blue card or defence discount but that’s our fault.
April 20, 2026
Reply from Hays Travel - Doncaster
We're happy to hear that our team member's knowledge and enthusiasm made your first cruise booking experience so positive! We appreciate your feedback and are glad you're happy with your booking. We hope you have a wonderful time!
Kind Regards Hays Travel Doncaster
Once again hays travel (James) has…
Once again hays travel (James) has sorted our holiday. Never seems to fail. Keeps me informed and makes sure we have everything thats needed
April 26, 2026
Reply from Hays Travel - Doncaster
We appreciate you sharing your kind words regarding the service you received. We're so happy we could help you arrange everything needed for your holiday! Thank you James :)
I have used Hayes travel several times…
I have used Hayes travel several times and always find the staff very helpful
April 22, 2026
Reply from Hays Travel - Doncaster
We appreciate you taking the time to share your experiences with us. We're so glad to hear that our staff have been helpful & we hope you have an amazing holiday - Hays Travel Doncaster :)
Friendly helpful staff
Friendly environment.staff were interested in our party made us laugh and couldn’t have been more helpful.our booking was made easy
April 14, 2026
Reply from Hays Travel - Doncaster
We're so happy to hear you found our Store friendly. It's great that our staff were helpful, made you laugh, and made your booking easy and we look forward to seeing you in store again soon - Hays Travel Doncaster :)
Reply from Hays Travel - Doncaster
We appreciate your recommendation and are so happy to hear that you found our service and staff helpful. I hope you enjoy your holiday I cant wait to hear all about it ad welcome you back into store. Thank you James:)
Get the holiday on the jet2 app first then take it into the shop because if you don't you will get ripped off like I have
The service was good booked everything ok with jet2 the only thing wrong is I paid £564 for my holiday in the doncaster shop , when I got home I checked on the jet2 app and the exact same holiday was on there for £529 so I'm not happy with the price I paid , in fact I'm quite angry about it .
April 19, 2026
Reply from Hays Travel - Doncaster
Thank you for taking the time to share your feedback, and I’m really pleased to hear you were happy with the service you received in store.
I’m sorry to hear you’re disappointed with the price, and I completely understand your frustration. Holiday pricing, including with Jet2holidays are live and can change frequently based on demand, availability and updates from the supplier. Prices can move at any time sometimes even within minutes whether that’s on the app, online or in store.
At the time your holiday was booked, the price of £564 was the live rate available to secure the booking.
That said, we always want our customers to feel confident and happy with their booking. Please feel free to contact me directly, and I’ll happily review everything with you and ensure you’ve got the best overall package and value for your holiday.
Thank you again for your feedback, and I hope you have a fantastic trip.
James
Reply from Hays Travel - Doncaster
I appreciate your kind words, thank you so much, I hope you have a fantastic holiday and i can't wait to hear all about it. Thank you Josie:)
Reply from Hays Travel - Doncaster
I appreciate you sharing your positive words, it is great to hear that you had a great booking experience. I hope you have a brilliant time i can't wait to hear all about your holiday. Thank You Mia
Reply from Hays Travel - Doncaster
We appreciate your lovely feedback; it is wonderful to know that you found our service helpful, and we hope you have a great experience. Thank you Sara :)
The staff are always helpful and very…
The staff are always helpful and very accommodating and listen to your needs never had a bad experience at this company and will deffo be back to book are holidays through hays again
April 12, 2026
Reply from Hays Travel - Doncaster
We appreciate your kind words! We're happy to hear that our team is helpful and accommodating, and we look forward to helping you book future holidays. Tank you Celest:)
Reply from Hays Travel - Doncaster
Thank you for your lovely review and kind words - Mia :)
The staff talked me through and…
The staff talked me through and explained everything that I wanted to know very happy with the standard of help that I got
April 11, 2026
Reply from Hays Travel - Doncaster
Thank you for your lovely review and we hope you have a wonderful holiday - Celest :)
Hi my experience with hays travel was…
Hi my experience with hays travel was great very very pleased with there service and the lady who sorted my holiday was amazing she sorted everything for me I have all my tickets boarding passes ready and I can honestly say no stress at all best thing I did was book my holiday with theses great people and thanks again for the great team
April 5, 2026
Reply from Hays Travel - Doncaster
Thank you for your kind words, glad to hear that we had made your experience stress free. Hope you enjoy your holiday and hope to see you again
Thank you, Mia
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