Assistant manager Hannah at Doncaster helped us every step of the way to book a holiday to Mexico. Our daughter is in a wheelchair and nothing was too much trouble. She checked out everything for a wh... See more
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Always use Hays Travel Doncaster to book our holidays we are never tempted with money off at other places totally trust Hays who always match what we found on the TUI website. The young lady who made... See more
Staff are very helpful, checking everything for the best possible price, even checked the school holidays dates for next year as there are a lot of us going. Couldn't ask for better service.
Company replied
James very helpful in looking for what we was wanting to book. However, we was very disappointed when trying to book a hotel we had previously looking at. For some reason ( and the dates for the ho... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Baxtergate, DN1 1JU, Doncaster, United Kingdom
- 01302 319087
4.9
Excellent
654 reviews
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James was very professional explaining…
James was very professional explaining every thing. He went through every detail and was full of advice .
August 15, 2026
Summer 2026 exciting times
Always use Hays Travel Doncaster to book our holidays we are never tempted with money off at other places totally trust Hays who always match what we found on the TUI website. The young lady who made our booking was new to us and not quite as experienced as other members of staff but having said that she was lovely and very patient with us and it wasn’t a problem whatsoever 💕
August 23, 2026
Hannah was excellent she was very…
Hannah was excellent she was very informative and helpful enabling us to find what we were looking for and showing us different options in the Doncaster store
August 21, 2026
Very welcoming great staff got our…
Very welcoming great staff got our hoilerday sorted in no time 😀
August 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Doncaster
Thank you for your lovely review - Hays Travel Doncaster
Assistant manager Hannah at Doncaster…
Assistant manager Hannah at Doncaster helped us every step of the way to book a holiday to Mexico. Our daughter is in a wheelchair and nothing was too much trouble. She checked out everything for a wheelchair users needs and came up with a great hotel with facilities to suit our needs. She even recommended the best seats for us would be premier if we wanted to pay a little extra. We chose the seats and we are so excited for our upcoming holiday. Thanks to Hannah for sorting everything out x
August 16, 2026
Reply from Hays Travel - Doncaster
Thank you for your wonderful review! We are so pleased to hear that our assistant manager was able to assist you in finding the perfect holiday to Mexico, ensuring all your family's needs were met. We hope you have a fantastic trip! - Hays Travel Doncaster
We got what we wanted with good help
We got what we wanted with good help from your staff
August 8, 2026
Reply from Hays Travel - Doncaster
Thank you for your wonderful feedback! We're so pleased to hear that our team was able to assist you effectively and looking forward to seeing you again in the future - Hays Travel Doncaster
Hannah at the Doncaster store was a…
Hannah at the Doncaster store was a credit to your company. She was very helpful nothing to much trouble and we left very happy with the choice of holiday with her help
August 5, 2026
Reply from Hays Travel - Doncaster
Thank you for your wonderful feedback! We are so pleased to hear that our team member was so helpful and that you left happy with your holiday choice we hope you have a wonderful time - Hays Travel Doncaster
Nothing too much trouble all the staff…
Nothing too much trouble all the staff were very helpful have always use Hayes travel brilliant.
August 14, 2026
Reply from Hays Travel - Doncaster
We're so happy to hear our staff provided such helpful service! We truly appreciate your continued loyalty and kind words. - Hays Travel Doncaster
Excellent
Staff are very helpful, checking everything for the best possible price, even checked the school holidays dates for next year as there are a lot of us going. Couldn't ask for better service.
August 2, 2026
Reply from Hays Travel - Doncaster
Thank you for your wonderful feedback! We are so pleased to hear that you had a good experience booking your holiday with us and that our staff were so helpful. We hope you have an amazing trip! - Hays Travel Doncaster :)
Help me find a holiday to suit me…
Help me find a holiday to suit me service first class well done to the staff
August 9, 2026
Reply from Hays Travel - Doncaster
Thank you for your fantastic 5-star review! We are so pleased to hear that we provided you with first-class service in helping you find the perfect holiday.- Josie - Hays Travel Doncaster :)
Reply from Hays Travel - Doncaster
Thank you, for your lovely review and kind words - Hays Travel Doncaster
Excellent service with staff who care.
July 28, 2026
Reply from Hays Travel - Doncaster
Thank you for your wonderful 5-star review! We are so pleased to hear that you experienced excellent service and that our team genuinely cares. Your kind words are greatly appreciated. - Hays Travel Doncaster
James was very friendly and…
James was very friendly and knowledgeable about my needs as a disabled passenger wanting to cruise
August 2, 2026
Reply from Hays Travel - Doncaster
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was friendly and knowledgeable in assisting with your cruise needs - Hays Travel Doncaster
Reply from Hays Travel - Doncaster
Thank you so much for your wonderful review! We are absolutely delighted to hear that you experienced such good service with us. We truly appreciate your kind words. - Hays Travel Doncaster
Very happy
Saw a Facebook deal so went to enquire about it. Chloe was very good in explaining all the deal and everything included. She sorted out all the transfers too. Very pleased with the service she provided. Will use her in the future!
July 29, 2026
Unprompted review
Reply from Hays Travel - Doncaster
Thank you so much for your wonderful feedback! We are delighted to hear that you had such a positive experience and that everything was explained so well. We truly appreciate your kind words and look forward to assisting you again in the future. - Chole :)
We enquired about this holiday we saw…
We enquired about this holiday we saw on facebook and wanted better times for flying. She was really helpful in what we was wanting
July 26, 2026
Reply from Hays Travel - Doncaster
Thank you for your wonderful 5-star review! We are so pleased to hear that we were able to help you find the perfect flight times for your holiday. We hope you have a fantastic trip! - Celest - Hays Travel Doncaster :)
Staff was very friendly and found our…
Staff was very friendly and found our perfect holiday
July 24, 2026
Reply from Hays Travel - Doncaster
Thank you for your wonderful 5-star review! We are so pleased to hear that our staff were friendly and helped you find the perfect holiday. Thank You Hays Travel Doncaster
Very helpful staff
June 28, 2026
Reply from Hays Travel - Doncaster
Thank you for your lovely words, we are so happy you find a holiday we cant wait to hear all about it. Thank you Hays Travel Doncaster :)
Very friendly and professional service
Very friendly and professional service. Also Hannah was very knowledgeable about the countries I was considering.
July 22, 2026
Reply from Hays Travel - Doncaster
Thank you for your wonderful feedback! We are so pleased to hear that you found our service friendly and professional. It's great to know that our team member was knowledgeable and helpful in assisting you with your travel plans. Thank You Hays Travel Doncaster
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