Assistant manager Hannah at Doncaster helped us every step of the way to book a holiday to Mexico. Our daughter is in a wheelchair and nothing was too much trouble. She checked out everything for a wh... See more
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Staff are very helpful, checking everything for the best possible price, even checked the school holidays dates for next year as there are a lot of us going. Couldn't ask for better service.
Company replied
Hannah at the Doncaster store was a credit to your company. She was very helpful nothing to much trouble and we left very happy with the choice of holiday with her help
Company replied
James very helpful in looking for what we was wanting to book. However, we was very disappointed when trying to book a hotel we had previously looking at. For some reason ( and the dates for the ho... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Baxtergate, DN1 1JU, Doncaster, United Kingdom
- 01302 319087
4.9
Excellent
651 reviews
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Sam was amazing
Sam was amazing! Found me a more suitable date & an extra night what I requested on the trip I booked. Confirmation fast and communication great what more could you want :)
July 11, 2026
Reply from Hays Travel - Doncaster
Thank you for your wonderful review! We are so pleased to hear that we were able to find you a more suitable date and an extra night for your trip. We appreciate your kind words about the fast confirmation and great communication. We will pass this feedback into Sam
Superstar Chloe…
We gave Chloe so many things to sort out for us and she did it with smiles and such patience.
July 7, 2026
Reply from Hays Travel - Doncaster
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with us. We truly appreciate you taking the time to share your thoughts. Thank You Hays Travel Doncaster
I spoke to a lady called Celeste she…
I spoke to a lady called Celeste she was very helpful all sorted without any trouble
July 8, 2026
Reply from Hays Travel - Doncaster
Thank you for taking the time to leave such a kind review. We are so pleased to hear that our team was able to provide such helpful assistance. We hope you have a wonderful holiday. Thank You Celest
So easy to do.
The lady who dealt with me was so patient. She answered all of my questions and made my booking so simple. Thank you.
July 8, 2026
Reply from Hays Travel - Doncaster
Thank you so much for your wonderful feedback! We are so pleased to hear that your booking experience was simple and that all your questions were answered. Thank You :)
Made the process of booking a holiday…
Made the process of booking a holiday very easy.
Took care of everything. Highly recommend
July 5, 2026
Reply from Hays Travel - Doncaster
Thank you so much for your wonderful feedback! We are delighted to hear that we made the process of booking your holiday easy and took care of everything for you. We truly appreciate your recommendation! Thank You Hays Travel Doncaster
Reply from Hays Travel - Doncaster
Thank You for your kind words, I hope you have a brilliant holiday. Thank You Celest :)
Staff were really helpful and knowledge…
Staff were really helpful and knowledge on where I wanted to go . They gave lots of good advice on airports , hotels, transfers and found the best deal for me .
July 5, 2026
Reply from Hays Travel - Doncaster
Thank you for your wonderful review! We're so pleased to hear that our team was helpful and knowledgeable in planning your trip. We're delighted we could find the best deal for you. Thank You Hays Travel Doncaster
The lady who booked our holiday was…
The lady who booked our holiday was cheerful very helpful and pleasant which really helps
June 23, 2026
Reply from Hays Travel - Doncaster
Thank you for your wonderful feedback! We are so pleased to hear that our team member was cheerful, helpful, and pleasant, making your booking experience a positive one. We truly appreciate your kind words. Hays Travel Doncaster :)
Very efficient service
Very efficient service, Chloe was very professional arranging everything we needed, I always use the Doncaster branch and have always received friendly personal service, would highly recommend
June 30, 2026
Reply from Hays Travel - Doncaster
Thank you for your wonderful feedback! We are so pleased to hear that you always receive friendly and professional service at our branch. We appreciate your recommendation. Thank You Hays Travel Doncaster
Highly recommended
Don't stress yourself out searching online for your holidays. Just go to your local Hays Travel and sit back and relax and let them take the stress out of it all. Always amazingly friendly and helpful , guaranteed to come out with a lovely holiday booked...Highly recommended
June 27, 2026
Reply from Hays Travel - Doncaster
Thank you for your wonderful feedback! We are so pleased to hear that you consistently have such positive experiences with our team and appreciate your kind words.Thank You Hays Travel Doncaster :)
Reply from Hays Travel - Doncaster
We are delighted you felt so welcome. We appreciate your kind words about our friendly team.
Kind Regards
Hays Travel Doncaster
Reply from Hays Travel - Doncaster
We are so glad you had a positive experience. Thank you for your kind words!
Kind Regards
Hays Travel Doncaster
Very patient informative and generally…
Very patient informative and generally very nice
June 16, 2026
Reply from Hays Travel - Doncaster
We appreciate your kind words. We are glad our team provided excellent service.
Kind Regards
Hays Travel Doncaster
No problems and was so easy to get what…
No problems and was so easy to get what we wanted
June 23, 2026
Reply from Hays Travel - Doncaster
We're so glad we could help you easily find what you wanted! Thank you for your kind words.
Kind Regards
Hays Travel Doncaster
The girl took her time to sort and…
The girl took her time to sort an issue out that I couldn't resolve
June 17, 2026
Reply from Hays Travel - Doncaster
We're happy to hear we could help resolve your issue. We appreciate your kind words. Thank You Hays Travel Doncaster
Mia found…
Mia was really informative she found the exact cruise we were looking for. She made this a very pleasant experience. ☺️
June 14, 2026
Reply from Hays Travel - Doncaster
We're so glad we could help you find the perfect cruise and make your experience pleasant. Thank you for your feedback! - Mia
The agent was extremely helpful and…
The agent was extremely helpful and helped us a lot so we didn’t loose our holiday
June 13, 2026
Reply from Hays Travel - Doncaster
We are so glad we could assist you and help save your holiday! Thank you for your kind words - James
Reply from Hays Travel - Doncaster
We are so pleased to hear you had a positive experience with us. Thank you for your kind words. Thank You Hays Travel Doncaster
The young lady was helpful efficient…
The young lady was helpful efficient and found any information she thought relevant to our needs and very polite
May 22, 2026
Reply from Hays Travel - Doncaster
We're so glad to hear our team member was helpful and polite. Thank you for your kind words! Thank You Hays Travel Doncaster!
The Customer Service lady made it easy…
The Customer Service lady made it easy and efficient it was a pleasant experience
May 28, 2026
Reply from Hays Travel - Doncaster
I am so glad I made your experience easy and pleasant. Thank you for your kind words. Thank You Celest
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