Assistant manager Hannah at Doncaster helped us every step of the way to book a holiday to Mexico. Our daughter is in a wheelchair and nothing was too much trouble. She checked out everything for a wh... See more
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Always use Hays Travel Doncaster to book our holidays we are never tempted with money off at other places totally trust Hays who always match what we found on the TUI website. The young lady who made... See more
Staff are very helpful, checking everything for the best possible price, even checked the school holidays dates for next year as there are a lot of us going. Couldn't ask for better service.
Company replied
James very helpful in looking for what we was wanting to book. However, we was very disappointed when trying to book a hotel we had previously looking at. For some reason ( and the dates for the ho... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Baxtergate, DN1 1JU, Doncaster, United Kingdom
- 01302 319087
4.9
Excellent
653 reviews
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Friendly helpful staff
Friendly environment.staff were interested in our party made us laugh and couldn’t have been more helpful.our booking was made easy
April 14, 2026
Reply from Hays Travel - Doncaster
We're so happy to hear you found our Store friendly. It's great that our staff were helpful, made you laugh, and made your booking easy and we look forward to seeing you in store again soon - Hays Travel Doncaster :)
Reply from Hays Travel - Doncaster
We appreciate your recommendation and are so happy to hear that you found our service and staff helpful. I hope you enjoy your holiday I cant wait to hear all about it ad welcome you back into store. Thank you James:)
Get the holiday on the jet2 app first then take it into the shop because if you don't you will get ripped off like I have
The service was good booked everything ok with jet2 the only thing wrong is I paid £564 for my holiday in the doncaster shop , when I got home I checked on the jet2 app and the exact same holiday was on there for £529 so I'm not happy with the price I paid , in fact I'm quite angry about it .
April 19, 2026
Reply from Hays Travel - Doncaster
Thank you for taking the time to share your feedback, and I’m really pleased to hear you were happy with the service you received in store.
I’m sorry to hear you’re disappointed with the price, and I completely understand your frustration. Holiday pricing, including with Jet2holidays are live and can change frequently based on demand, availability and updates from the supplier. Prices can move at any time sometimes even within minutes whether that’s on the app, online or in store.
At the time your holiday was booked, the price of £564 was the live rate available to secure the booking.
That said, we always want our customers to feel confident and happy with their booking. Please feel free to contact me directly, and I’ll happily review everything with you and ensure you’ve got the best overall package and value for your holiday.
Thank you again for your feedback, and I hope you have a fantastic trip.
James
Reply from Hays Travel - Doncaster
I appreciate your kind words, thank you so much, I hope you have a fantastic holiday and i can't wait to hear all about it. Thank you Josie:)
Reply from Hays Travel - Doncaster
I appreciate you sharing your positive words, it is great to hear that you had a great booking experience. I hope you have a brilliant time i can't wait to hear all about your holiday. Thank You Mia
Reply from Hays Travel - Doncaster
We appreciate your lovely feedback; it is wonderful to know that you found our service helpful, and we hope you have a great experience. Thank you Sara :)
The staff are always helpful and very…
The staff are always helpful and very accommodating and listen to your needs never had a bad experience at this company and will deffo be back to book are holidays through hays again
April 12, 2026
Reply from Hays Travel - Doncaster
We appreciate your kind words! We're happy to hear that our team is helpful and accommodating, and we look forward to helping you book future holidays. Tank you Celest:)
The staff talked me through and…
The staff talked me through and explained everything that I wanted to know very happy with the standard of help that I got
April 11, 2026
Reply from Hays Travel - Doncaster
Thank you for your lovely review and we hope you have a wonderful holiday - Celest :)
Hi my experience with hays travel was…
Hi my experience with hays travel was great very very pleased with there service and the lady who sorted my holiday was amazing she sorted everything for me I have all my tickets boarding passes ready and I can honestly say no stress at all best thing I did was book my holiday with theses great people and thanks again for the great team
April 5, 2026
Reply from Hays Travel - Doncaster
Thank you for your kind words, glad to hear that we had made your experience stress free. Hope you enjoy your holiday and hope to see you again
Thank you, Mia
Above and beyond.....
Sara was SO helpful and patient with a customer (me) who knew which type of destinations were wanted, and assisted to narrow my requirements down to a few. I've booked, and her guidance and information was invaluable. Nothing was too much trouble for her, and she took all the stress out of deciding on a holiday. Five star, and first rate, and to add to that, she's also got a sense of humour!
April 3, 2026
Reply from Hays Travel - Doncaster
Thank you so much, I am really glad you had a great time during the booking process, I really hope you have a wonderful holiday and I can't wait to hear all about it. Thank You Sara :)
Very helpful and the trainee went over…
Very helpful and the trainee went over and above trying to find supermarkets near a hotel for us.
April 3, 2026
Reply from Hays Travel - Doncaster
Thank you for your kind words. Wishing you a wonderful holiday, and we look forward to welcoming you back in store soon. Thank You Josie :)
THE STAFF MEMBERS WHO DELT TO MY…
THE STAFF MEMBERS WHO DELT TO MY ENQUIRY WAS POLITE AND WELL SPOKEN AND GOT ME WHAT I NEEDED WOULD USE HAYS TRAVEL AGAIN
April 2, 2026
Reply from Hays Travel - Doncaster
Thank you very much, I can't wait to hear about your holiday and welcome you back into store. Enjoy your time away. Thank You Sara:)
Celest booking staff
Celest was great and helpful she really took care that we got the holiday we was looking for.
March 28, 2026
Reply from Hays Travel - Doncaster
We are so happy we could help you find the perfect holiday! Thank you for your kind words; we appreciate your positive feedback. Thank You Celest :)
Reply from Hays Travel - Doncaster
Thank you for your kind words, I hope you have a fantastic holiday, we can't wait to welcome you back into store in the future :) Thank You Celest:)
The Holiday was completed in a very…
The Holiday was completed in a very quick and efficient way. That is why I used Hays Travel- Doncaster.
March 25, 2026
Reply from Hays Travel - Doncaster
We're happy to hear that your holiday was completed quickly and efficiently. We appreciate you choosing our services, and we thank you for your feedback. Thank You Mia:)
Currency
I’ve used Madison for currency exchange several times now, and they consistently offer the best rates in town. The service is always friendly too—it’s not just a transaction, there’s always a pleasant conversation when buying currency. Highly recommended!
March 25, 2026
Reply from Hays Travel - Doncaster
We appreciate you taking the time to share your positive experience. We're happy to hear that you consistently get great rates and friendly service. Thank you for your recommendation!
Kind regards
We always book with Hays Travel
We always book with Hays Travel. Always find them to be very helpful & have a laugh & joke with the staff. 🥰
March 18, 2026
Reply from Hays Travel - Doncaster
Thank you for your lovely review, I really hope you have a lovely holiday :) Thank You Celest
Holiday booking.
I was dealt with as soon as I walked in, the young lady was very helpful and pleasant, I have no complaints.
March 24, 2026
Reply from Hays Travel - Doncaster
Thank you for your lovely review, I really hope you have a lovely holiday :) Thank You Celest
Reply from Hays Travel - Doncaster
Thank you for kind word's and lovely review, We hope you have a wonderful holiday and we can't wait to hear all about it - Celest Hays Travel Doncaster :)
Very helpful seemed to know just what I…
Very helpful seemed to know just what I needed
March 21, 2026
Reply from Hays Travel - Doncaster
We appreciate you taking the time to leave us this great review. We are so happy to hear about your positive experience. I can't wait to hear all about your holiday. Thank You James
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