Assistant manager Hannah at Doncaster helped us every step of the way to book a holiday to Mexico. Our daughter is in a wheelchair and nothing was too much trouble. She checked out everything for a wh... See more
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Staff are very helpful, checking everything for the best possible price, even checked the school holidays dates for next year as there are a lot of us going. Couldn't ask for better service.
Company replied
Hannah at the Doncaster store was a credit to your company. She was very helpful nothing to much trouble and we left very happy with the choice of holiday with her help
Company replied
James very helpful in looking for what we was wanting to book. However, we was very disappointed when trying to book a hotel we had previously looking at. For some reason ( and the dates for the ho... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Baxtergate, DN1 1JU, Doncaster, United Kingdom
- 01302 319087
4.9
Excellent
652 reviews
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The Customer Service lady made it easy…
The Customer Service lady made it easy and efficient it was a pleasant experience
May 28, 2026
Reply from Hays Travel - Doncaster
I am so glad I made your experience easy and pleasant. Thank you for your kind words. Thank You Celest
Great customer service with Celest.
May 28, 2026
Reply from Hays Travel - Doncaster
I am so pleased to hear you had a great experience with me. Thank you for your kind words. Thank You Celest
Excellent Customer Service
James handled my cruise enquiry efficiently and was able to offer a really good deal. He took the time to listen and understand my exact requirements before offering valuable advice. James even phoned another couple we were to travel with to make sure that both our bookings went through together. Excellent customer service on behalf of Hays Travel. Thank you.
June 1, 2026
Reply from Hays Travel - Doncaster
Thank you for your wonderful 5-star review! We are so pleased to hear about your positive experience and that we could assist you so effectively with your cruise booking. We appreciate your kind words.
Thank You Hays Travel Doncaster :)
James at Doncaster branch was…
James at Doncaster branch was absolutely fantastic in finding the holiday we wanted what an asset to your company
June 1, 2026
Reply from Hays Travel - Doncaster
We are so pleased to hear we found the perfect holiday for you. Thank you for sharing your kind words! Thank You Hays Travel Doncaster :)
Total satisfaction. Tina is fully conversant with all…
Tina is fully conversant with all aspects of travel matters, thoroughly competent in her job and extremely helpful at all times.
The best.
May 29, 2026
Reply from Hays Travel - Doncaster
We are so pleased to hear Christina was thoroughly competent and extremely helpful. Thank you for your kind words!
We have used Hays travel in Doncaster…
We have used Hays travel in Doncaster quite regularly and have got to know the staff there they are all very helpful and friendly
May 28, 2026
Reply from Hays Travel - Doncaster
Thank you for your wonderful 5-star review! We are so glad to hear you consistently have positive experiences with us. Thank You Hays Travel Doncaster
Reply from Hays Travel - Doncaster
We appreciate your kind words. We are glad we could assist you. Thank You Hays Travel Doncaster
We entered Hays not knowing what we…
We entered Hays not knowing what we wanted or anything about it as it was our first experience if coach trips. The staff took us explained everything clearly, as we are 3 pensioners they took time so we understood it all. I was so impressed I booked another one yesterday
May 22, 2026
Reply from Hays Travel - Doncaster
We are so pleased to hear about your positive experience with us, especially for your first coach trip! It's wonderful that our team could assist you so thoroughly. Thank you for your kind words and for booking your holiday with us - Hays Travel Doncaster
Amazing customer service from when we…
Amazing customer service from when we first walked in from Hannah to the very end of our booking. Couldn’t thank Hannah enough. So polite and friendly.
May 20, 2026
Reply from Hays Travel - Doncaster
We are so pleased to hear you received amazing customer service from start to finish. Thank you for your kind words. Thank You Hays Travel Doncaster
Celeste was wonderful and really helped…
Celeste was wonderful and really helped me with booking my hotel and holiday, would definitely recommend
May 17, 2026
Reply from Hays Travel - Doncaster
We are so pleased our team provided excellent help with your booking. We appreciate your recommendation! Thank You Hays Travel Doncaster
Jossie goes above and beyond
Jossie is really good at what she does helped me out massively went in not having a clue were I wanted to go just gave her everything I wanted at the resort and around and she found one really smooth booking
Thank you so much
May 9, 2026
Reply from Hays Travel - Doncaster
I'm so glad Iwas able to help you find the perfect resort and make your booking experience smooth. Thank you for your kind words! Thank You Josie:)
Reply from Hays Travel - Doncaster
We appreciate you taking the time to leave us such a wonderful review! We are so glad that you found our service helpful and friendly.
Friendly and efficient service.
Pleasant experience James was very efficient and helpful. Helped us book the holiday and hotel over night stay in Manchester Airport.
May 3, 2026
Reply from Hays Travel - Doncaster
We appreciate you taking the time to leave us a review! We're happy to hear that you found our service efficient and helpful when booking your holiday.
Holly was very patient and…
Holly was very patient and knowledgeable always use Hays travel
May 6, 2026
Reply from Hays Travel - Doncaster
We appreciate your kind words and are so glad that we could provide you with patient and knowledgeable service. Thank you for choosing us! Thank You Holly :)
Staff was brilliant and helped so much…
Staff was brilliant and helped so much as I have learning differently treats me good and listened and understand me
April 30, 2026
Reply from Hays Travel - Doncaster
We appreciate your feedback and are so happy to hear that our staff listened and provided excellent support - Hays Travel Doncaster
Reply from Hays Travel - Doncaster
We appreciate your kind words and are so happy we could provide such a positive experience for you, thank you for sharing. Josie :)
We just walked in to inquire about a…
We just walked in to inquire about a cruise (first time)and was so taking back by the knowledge and enthusiasm he showed us, we was so happy that we booked right away.
The only thing in all this we forgot to claim
Out blue card or defence discount but that’s our fault.
April 20, 2026
Reply from Hays Travel - Doncaster
We're happy to hear that our team member's knowledge and enthusiasm made your first cruise booking experience so positive! We appreciate your feedback and are glad you're happy with your booking. We hope you have a wonderful time!
Kind Regards Hays Travel Doncaster
Once again hays travel (James) has…
Once again hays travel (James) has sorted our holiday. Never seems to fail. Keeps me informed and makes sure we have everything thats needed
April 26, 2026
Reply from Hays Travel - Doncaster
We appreciate you sharing your kind words regarding the service you received. We're so happy we could help you arrange everything needed for your holiday! Thank you James :)
I have used Hayes travel several times…
I have used Hayes travel several times and always find the staff very helpful
April 22, 2026
Reply from Hays Travel - Doncaster
We appreciate you taking the time to share your experiences with us. We're so glad to hear that our staff have been helpful & we hope you have an amazing holiday - Hays Travel Doncaster :)
Friendly helpful staff
Friendly environment.staff were interested in our party made us laugh and couldn’t have been more helpful.our booking was made easy
April 14, 2026
Reply from Hays Travel - Doncaster
We're so happy to hear you found our Store friendly. It's great that our staff were helpful, made you laugh, and made your booking easy and we look forward to seeing you in store again soon - Hays Travel Doncaster :)
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