Assistant manager Hannah at Doncaster helped us every step of the way to book a holiday to Mexico. Our daughter is in a wheelchair and nothing was too much trouble. She checked out everything for a wh... See more
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Always use Hays Travel Doncaster to book our holidays we are never tempted with money off at other places totally trust Hays who always match what we found on the TUI website. The young lady who made... See more
Staff are very helpful, checking everything for the best possible price, even checked the school holidays dates for next year as there are a lot of us going. Couldn't ask for better service.
Company replied
James very helpful in looking for what we was wanting to book. However, we was very disappointed when trying to book a hotel we had previously looking at. For some reason ( and the dates for the ho... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Baxtergate, DN1 1JU, Doncaster, United Kingdom
- 01302 319087
4.9
Excellent
654 reviews
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The Hays Experience
George was very helpful and made the whole experience of booking our holiday less stressful.He was very informative and we will be back to Hays again.
November 22, 2025
Reply from Hays Travel - Doncaster
Thank you so much! I'm really happy we got you sorted for your holiday. I can't wait to hear all about it when your back. I look forward to seeing you again in the future! Thank You George :)
The staff,polite and friendly
November 13, 2025
Reply from Hays Travel - Doncaster
I really appreciate your lovely words, i hope you have a wonderful holiday. Thank You Sara:)
The lady who booked my holiday for me…
The lady who booked my holiday for me listened to what I wanted. When she looked for that holiday, the dates I wanted weren't available, so she found the nearest dates to them and asked me if they would be ok. When I agreed, she was able to complete my booking quickly.
November 13, 2025
Reply from Hays Travel - Doncaster
I am so glad that I was able to get the holiday you wanted. It was lovely to meet you, I hope you have an amazing time and I hope to see you when you get back. Thank You Mia :)
A very friendly,professional…
A very friendly,professional service.Everything was fully explained and my queries answered.
November 18, 2025
Reply from Hays Travel - Doncaster
Thank you for your kind words. I’m really glad we could get everything sorted for your trip, and I hope you have a wonderful time. Thank You George :)
Very friendly staff very helpful 10…
Very friendly staff very helpful 10 out10 good service
November 18, 2025
Reply from Hays Travel - Doncaster
Thank you for your kind words. Your patience was greatly appreciated. Wishing you a wonderful holiday, and we look forward to welcoming you back in store soon. Thank You Josie :)
James was a polite and very helpful man…
James was a polite and very helpful man and helped four elderly ladies find a great holiday. Thank you James.
November 5, 2025
Reply from Hays Travel - Doncaster
It was a pleasure to meet all of you and I can't wait to hear all about your holiday and see you all again in the future. Thank You James:)
Great experience in all
Great experience in all, gave dates a rough idea where we wanted to travel to whether by cruise or a land holiday we wasn’t sure and sara looked at loads of different hotels and gave plenty of advice, has my husband and I wanted slightly different things so we decided on a cruise in the end and will get to see 3 destinations that we both wanted to experience! so win win lol! a little over the budget we had in mind, but I’m sure it will be worth it, sara had the time and the patience we needed to find us the perfect holiday thank you Sara I’m extremely excited already 😄
November 5, 2025
Reply from Hays Travel - Doncaster
It was such a delight to book this for you! We’re all genuinely so excited and can’t wait to hear every detail about your experience. Don’t forget to share lots of stories with us all when you arrive back. Thank You Sara:)
Great service again from Doncaster branch
We were greeted by George ,with whom we had dealt with before and once again he couldn't have been more helpful guiding us through the booking of our holiday.
October 31, 2025
Reply from Hays Travel - Doncaster
Thank you for your lovely words, we are so glad we could find you the holiday you was looking for. We hope you have a wonderful holiday and we cant wait to see you again in the future. Thank you George:)
James was an absolute star
James was an absolute star. He was so patient with me as I was booking a surprise for my partner and he helped with everything…. and I will definitely go back to him when I book my next holiday.
November 1, 2025
Reply from Hays Travel - Doncaster
It was a pleasure meeting you and arranging your surprise holiday, I hope you have the most wonderful time and i can't wait to hear about it and book your next holiday again. Thank You James :)
Reply from Hays Travel - Doncaster
It was a pleasure, we hope you enjoy your holiday and we look forward to hearing all about it- Thank You James
Reply from Hays Travel - Doncaster
Thank you so much for choosing us for your holiday booking! It was a pure joy helping you plan your lovely getaway. Have a fantastic time! We're already excited to have you back, hear all about your adventures , and plan your next exciting journey with us!- Thank You Mia
Client facing service is superb but no response to email queries
The service in the shop was superb, couldn’t fault it. The representative listened to our requirements, found something within budget and was incredibly helpful in booking our holiday. However, despite giving me a card and inviting me to make contact should I have any queries, no one has taken the time to reply to an email query that I sent following booking in store. I sent a further email a week later to enquire again, but no response at all. This is disappointing, especially given that we had such a good experience in the shop.
October 19, 2025
Reply from Hays Travel - Doncaster
Thank you very much for taking the time to leave your feedback.
At Hays Travel, we genuinely value all comments from our customers, whether positive or negative, as they help us improve and grow as a business.
I'm glad to hear you had a great experience in store booking with us, we always strive to deliver our 5 star customer service to each and every customer.
If you would like to discuss the matter further, please don’t hesitate to contact me at any time on 01302 319087.
Yours sincerely,
George
Assistant Manager
booking my hols
yet again they sorted our holiday booking from hotel and flights as we wanted, all hassle free. the staff were very friendly and helpful
October 21, 2025
Reply from Hays Travel - Doncaster
Thank You so much for your kind words, we hope you have a lovely holiday and we can't wait to hear all about it. Thank You Hays Travel Doncaster :)
good service and knoledge
October 22, 2025
Reply from Hays Travel - Doncaster
Thank You so much for your kind words, we hope you have a lovely holiday and we can't wait to hear all about it. Thank You Hays Travel Doncaster :)
Reply from Hays Travel - Doncaster
Thank You so much for your kind words, we hope you have a lovely holiday and we can't wait to hear all about it. Thank You Hays Travel Doncaster :)
Reply from Hays Travel - Doncaster
Thank you so much, we are really glad you had a great time during the booking process, we really hope you have a wonderful holiday and we can't wait to hear all about it. Thank You Hays Travel Doncaster :)
Dream honeymoon booked!
Today me and my Fiancé booked our honeymoon with Mia’s help. She was amazing and very patient with us, as we kept changing our minds on where we wanted but we have now got an amazing holiday planned in two different countries with all connecting flights and hotels booked via Mia! Thank you Hayes for the reliable service you provide.
October 11, 2025
Unprompted review
Reply from Hays Travel - Doncaster
Thank you so much, we are really glad you had a great time during the booking process, we really hope you have a wonderful holiday and we can't wait to hear all about it. Thank You Hays Travel Doncaster :)
Brilliant friendly staff
October 1, 2025
Reply from Hays Travel - Doncaster
Thank you so much, we are really glad you had a great time during the booking process, we really hope you have a wonderful holiday and we can't wait to hear all about it. Thank You Hays Travel Doncaster :)
Excellent staff at Baxtergate…
Excellent staff at Baxtergate Doncaster,they make you feel very welcome and go above and beyond for you 😀
October 7, 2025
Reply from Hays Travel - Doncaster
Thank you so much, we are really glad you had a great time during the booking process, we really hope you have a wonderful holiday and we can't wait to hear all about it. Thank You Hays Travel Doncaster :)
5 Star Experience At Hays Travel Doncaster
Was looking for a last minute getaway around Christmas time. Celest was extremely helpful in finding the perfect location with fantastic flights and transfers included. Celest was highly knowledgable on the area and everything the hotel has to offer. Highly recommend. Thank you Hays Travel Doncaster! ⭐⭐⭐⭐⭐
October 7, 2025
Unprompted review
Reply from Hays Travel - Doncaster
Thank you so much, we are really glad you had a great time during the booking process, we really hope you have a wonderful holiday and we can't wait to hear all about it. Thank You Hays Travel Doncaster :)
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