Hays Travel - Donna Payne Reviews 

Donna always goes above and beyond to find the perfect holiday at the best price.

Donna was so quick to reply and gave us a range of options to choose from. I had felt quite overwhelmed trying to arrange this myself. Donna took all the stress away.

As always we received and excellent, friendly, prompt fantastic service from Donna.

Straightforward, helpful,approachable.

Donna Payne was fantastic She gave me plenty of options

Fabulous service from Donna Payne. She always goes that extra mile which means a lot as I'm a double amputee and my wife is a cancer patient. It's so important that we get the right accommodation and location to suit our needs so we can enjoy our holiday to the maximum. Thanks again Donna

Donna has helped us book a few trips now and always gets back quickly with great suggestions. She’s booked a few big family trips for us and makes it an easy pain free process. I wouldn’t hesitate to book through her.

Donna was recommended to us.
First class service, very knowledgeable and extremely helpful.
Will definitely use Donna in future.

Great service as always from Donna

Brilliant helped and answered all questions definitely use again

I sent Donna a date I could travel and a budget I wanted to spend and asked if she could find me something.
Donna came back to me with a number of hotels in the areas I wanted and gave me good advice on them from her own experiences.
The booking was made in an easy manner and her follow up communication has been excellent,I wouldn't use anyone else .

Very friendly and very helpful

Fantastic support from Donna she is amazing at finding such great deals will definitely recommend x

My consultant was very knowledgeable, listened to what my needs were and made recommendations. Reviewed hotels with me and didn’t rush me to make a decision. Stayed in communication throughout the booking process, checked all details with me to ensure everything was covered exactly how I wanted. Fantastic service and full confidence in my consultant.

Communication with Donna was great. We were kept informed right up to the a few days before we left for our trip.
Any of our enquires were handled promptly.

Got back punctually provided other similar locations and hotels

I recently booked a holiday through Donna and I couldn’t be happier with the experience. The booking process was smooth, straightforward, and user-friendly. Donna provided detailed information about the destination, accommodation, transfers, which helped me make an informed decision.

Customer service was excellent—Donna was quick to respond to my questions and made sure all my needs were met. I appreciated the transparency with pricing, and there were no hidden fees. The confirmation was immediate, and all travel documents were easy to access.