I gave Donna my preference on the holiday and dates. This was done straight away for me all booked and best flight times makes all the difference. Very grateful to Donna for providing me with great ad... See more
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I've been using Donna Payne for approx 5 years now. She is an absolute diamond, and I wouldn't go to anyone else. She has been so helpful and had guided me through every booking. I have and will alway... See more
Company replied
Donna was very knowledgeable and helpful which put me at ease. We haven't been abroad for a number of years and she took the time to answer any questions I had. Overall pleasant and enjoyable experien... See more
Company replied
Donna got back to me straight away with dates, prices, accommodation and choices of payment plans. This made my booking completely hassle free. Plus, Donna has been there to answer any questions I’ve... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Donna Payne, G60, Glasgow, United Kingdom
- 1415303669
5.0
Excellent
766 reviews
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Donna just makes everything easy
Donna just makes everything easy. Absolutely excellent service as usual.
September 21, 2025
Reply from Hays Travel - Donna Payne
thanks Florence x
Donna was absolutely fantastic at…
Donna was absolutely fantastic at getting me the holiday and hotel we wanted
September 19, 2025
Reply from Hays Travel - Donna Payne
thanks Alex x
Our experience was perfect
Our experience was perfect. Donna was so helpful and understand exactly what we were looking for, she found a number of options to choose from and are looking forward to our holiday.
Her expertise and knowledge of the resort was excellent. She will now be my go to for holidays
September 18, 2025
Reply from Hays Travel - Donna Payne
Thank you so much Lesley x
Donna was very helpful trying different…
Donna was very helpful trying different dates & options for me keeping in contact via email & messenger very straightforward booking thank you
September 10, 2025
Reply from Hays Travel - Donna Payne
thank you Jennifer x
Donna is the most helpful agent
Donna is the most helpful agent. My mind put at rest with all her advice
September 8, 2025
Reply from Hays Travel - Donna Payne
thank you Linda x
Donna is an amazing Travel Agent
Donna is an amazing Travel Agent - always on hand for any questions needing answered - feel so at easy speaking to her.
September 12, 2025
Reply from Hays Travel - Donna Payne
thank you Tracey x
winter holiday…
Donna was great ,we got our holiday where we wanted and at a great price and great quick service 10/10
September 10, 2025
Reply from Hays Travel - Donna Payne
thanks elaine x
Donna
Donna was fantastic as always helping us get a special trip booked to suit all the family.
September 4, 2025
Reply from Hays Travel - Donna Payne
thank you so much Sharlene as always x
Excellent service
Donna was recommended to us by family and was very helpful and efficient and provided excellent service.
August 31, 2025
Reply from Hays Travel - Donna Payne
thank you Rose x
I contacted Donna regarding making a…
I contacted Donna regarding making a booking. Donna got back to me right away. My booking was made within minutes and all done from the comfort of my home. Highly recommend.
August 31, 2025
Reply from Hays Travel - Donna Payne
Thank you John & Elaine x
5 star service
This is the second time I have booked with Donna and what a fantastic service. I told Donna where and when we would like to go and she found us the best deal, such an easy seamless experience. I was actually panicking I had forgotten something before I left as Donna had done it all taking all the stress out of it. I also recommend her to my mum and dad who now also use Donna to book their holidays and they are also over the moon with the service recieved as they struggle with everything being online now.
June 24, 2025
Reply from Hays Travel - Donna Payne
thank you so much Sarah x
Great service
Donna was great. This is my second time of booking directly with Donna. Very simple and easy process. I have recommended her to friends.
August 29, 2025
Reply from Hays Travel - Donna Payne
thank you Tracey x
Donna always goes the extra mile
Donna always goes the extra mile when we book with her an asset to Hays that's for sure :-)
August 29, 2025
Reply from Hays Travel - Donna Payne
thank you Anne x
I’ve been booking holidays with Donna…
I’ve been booking holidays with Donna for such a long time now, wouldn’t dream of going anywhere else, she is so professional, courteous and always gets the bargain holidays,
August 27, 2025
Reply from Hays Travel - Donna Payne
thank you Liz xx
Reply from Hays Travel - Donna Payne
thank you Julie x
Donna was very helpful and very happy…
Donna was very helpful and very happy with the service provided.
August 15, 2025
Reply from Hays Travel - Donna Payne
thank you so much x
Amazing service
Donna is amazing and I've booked a number of holidays with her. She always gets back to me quickly, and her service and knowledge is second to none. I've recommended her to many people and will continue to do so.
August 17, 2025
Reply from Hays Travel - Donna Payne
Thanks Patrick x
Donna is the best in the business!
Donna is our go to travel agent. Her knowledge of resorts and areas is extensive but what sets her apart is the amazing customer service she provides. Super efficient, great communication and always ready to look at different options for you. Wouldn’t book with anyone else! Drop her a message - you won’t be disappointed
August 16, 2025
Reply from Hays Travel - Donna Payne
Thanks so much Amanda x
Hi Donna was really good got me the…
Hi Donna was really good got me the hotel and deal I was looking for and it was hassle free
August 14, 2025
Reply from Hays Travel - Donna Payne
thank you Anne x
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