Hays Travel - Donna Payne Reviews 

766
TrustScore 5 out of 5

5.0

Personal Travel Consultant Donna Payne, G60 Glasgow, GB


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Rated 5 out of 5 stars

I gave Donna my preference on the holiday and dates. This was done straight away for me all booked and best flight times makes all the difference. Very grateful to Donna for providing me with great ad... See more

Rated 5 out of 5 stars

I've been using Donna Payne for approx 5 years now. She is an absolute diamond, and I wouldn't go to anyone else. She has been so helpful and had guided me through every booking. I have and will alway... See more

Company replied

Rated 5 out of 5 stars

Donna was very knowledgeable and helpful which put me at ease. We haven't been abroad for a number of years and she took the time to answer any questions I had. Overall pleasant and enjoyable experien... See more

Company replied

Rated 5 out of 5 stars

Donna got back to me straight away with dates, prices, accommodation and choices of payment plans. This made my booking completely hassle free. Plus, Donna has been there to answer any questions I’ve... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Donna Payne, G60, Glasgow, United Kingdom

  • 1415303669

5.0

Excellent

TrustScore 5 out of 5

766 reviews

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5.0

All reviews

(766)

116,812 reviews in the last 12 months

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Rated 5 out of 5 stars

Donna’s magic

Donna got straight to work as soon as I messaged her. We had our trip to Disneyland Paris booked within an hour.
Thank you Donna.

November 26, 2025
Hays Travel - Donna	Payne logo

Reply from Hays Travel - Donna Payne

thank you so much x

Rated 5 out of 5 stars

Donna took on board what I had asked…

Donna took on board what I had asked for and to my great delight returned with a holiday that we are looking forward to.I would certainly be contacting Donna for any future holidays that we were planning

November 22, 2025
Hays Travel - Donna	Payne logo

Reply from Hays Travel - Donna Payne

thank you Stephen x

Rated 5 out of 5 stars

Best in the business

Donna could not have been more helpful. She went above and beyond. I will definitely be booking with her again. I would certainly recommend Donna travel consultant @ Hays travel

November 18, 2025
Hays Travel - Donna	Payne logo

Reply from Hays Travel - Donna Payne

Thanks Leo x

Rated 5 out of 5 stars

Excellent experience

The staff couldn't have been any more helpful very polite honest and extremely professional making my mind at ease with answering all my questions and giving us some excellent advice.

October 30, 2025
Hays Travel - Donna	Payne logo

Reply from Hays Travel - Donna Payne

thank you so much x

Rated 5 out of 5 stars

multi generational family holiday

We booked a multi generational family holiday with different departing airports with Donna. Donna has been honestly incredible throughout. Her pace of work can only be described as rapid! I've never booked anything so quickly and with such confidence. Incredible experience. Saved me so much time. Delighted.

October 24, 2025
Hays Travel - Donna	Payne logo

Reply from Hays Travel - Donna Payne

thank you so much Wendy x

Rated 5 out of 5 stars

Donna has aways been helpfully and…

Donna has aways been helpfully and tried her best to get what holiday I want that’s why I go back to her for bookings

October 21, 2025
Hays Travel - Donna	Payne logo

Reply from Hays Travel - Donna Payne

thank you so much Connie, appreciate this so much xx

Rated 5 out of 5 stars

Another great booking experience

Having booked holidays before with Donna we knew that the service we would get would be top notch and we weren't disappointed, took me through all options and got me the best deal possible, we couldn't recommend her highly enough, brilliant from start to finish.

October 24, 2025
Hays Travel - Donna	Payne logo

Reply from Hays Travel - Donna Payne

thank you once again William x

Rated 5 out of 5 stars

Friendly professional service

Friendly, considerate, professional that listened and understood the requirements. Donna listened to our expectations and hopes for our holiday and provided lots of options in our budget (and slightly above). Now looking forward to our holiday with much anticipation. Thanks Donna, you are brilliant at what you do.

Must have the patience of a saint :-)

October 16, 2025
Hays Travel - Donna	Payne logo

Reply from Hays Travel - Donna Payne

thank you George x

Rated 5 out of 5 stars

Wonderful service

Friendly, reliable and personalised service, would recommend Donna without a doubt.

October 9, 2025
Hays Travel - Donna	Payne logo

Reply from Hays Travel - Donna Payne

thank you so much Vik, always a pleasure to help you xx

Rated 5 out of 5 stars

Donna's exceptional service!

Donna's service consistently exceeds expectations, prompting my partner and me to exclusively utilize her services for holiday bookings. Over the past three years, we have entrusted Donna with approximately seven to eight holiday arrangements. Each trip has been exceptional, a testament to Donna's extensive destination knowledge. We now forgo services like Tui, given that every holiday Donna has arranged has been flawless, in contrast to the problematic experiences encountered with Tui. We have developed a strong rapport with Donna, akin to a long-standing friendship, which fosters significant trust. We highly recommend Donna to our network, emphasizing the ease and stress-free experience she provides, even for novice travelers.

September 4, 2025
Hays Travel - Donna	Payne logo

Reply from Hays Travel - Donna Payne

thank you so much xx

Rated 5 out of 5 stars

Great experience

Donna was great, always finding the best deals and makes booking a holiday stress free

October 2, 2025
Hays Travel - Donna	Payne logo

Reply from Hays Travel - Donna Payne

thanks Elaine x

Rated 5 out of 5 stars

Excellent service

Excellent service as per usual with Donna. She patiently sends all the information requested due to us changing our mind several times! Never a bother, Thanks Donna

September 30, 2025
Hays Travel - Donna	Payne logo

Reply from Hays Travel - Donna Payne

Thanks Deborah x

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