I was undecided about where to go and changed my mind a few times….I initially dealt with Gavin but also spoke to Hope and then finally booked with the help of Megan and another staff member..so sor... See more
Company replied
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Knowledgeable and competent agent who understood precisely what I wanted and completed the transaction rapidly, including issue of the boarding pass. Cheerful and no attempt to pressurise me in any... See more
Company replied
Megan was so lovely. Very through. Very smiley. A natural at what she does. Made our whole experience straightforward and pleasurable. Thank you Megan
Company replied
The Dorchester Team have been very patient with us whilst we changed our minds several times from our initial enquiry. Hope has helped us come up with new ideas/destinations and always wanted to... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
26 South Street, DT1 1BY, Dorchester, United Kingdom
- 01305 266061
5.0
Excellent
687 reviews
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Staff very helpful friendly and nothing is too much trouble
Staff very helpful friendly and we didn’t feel we were being rushed. Went through everything and searched thoroughly and found an ideal holiday for myself and family. Have used Hays travel many times over the years and always been satisfied
June 28, 2026
Eleanor is just brilliant
Eleanor is just brilliant, very friendly and knowledgeable and nothing is too much trouble. She’s my ‘go to’ person in the Dorchester branch. I highly recommend her.
June 24, 2026
May use AI-assist with repliesRead more
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Excellent Service
Gavin the Manager did our booking. He was excellent, nothing was too much trouble. He checked everything and ensured that we had everything we asked for. We have booked holidays at this branch before and go back again and again due to the service we receive.
June 21, 2026
Reply from Hays Travel - Dorchester
Thank You for the fantastic review, it was a pleasure helping you book your family cruise.
Gavin
Really nice dealing with Eleanor in…
Really nice dealing with Eleanor in Dorchester Hays. She was extremely knowledgeable and helpful. Made booking our holiday very easy!
June 11, 2026
Reply from Hays Travel - Dorchester
Thank you for this lovely review we're glad we could help :)
Brilliant service as always
June 9, 2026
Reply from Hays Travel - Dorchester
Hi David & Pamela, thank you for this lovely review i am glad i could help! :)
Hope went over and above my…
Hope went over and above my expectations booking a cruise with such short notice. Returned all phone calls and emails very efficiently and pleasantly! Thank you so much for all your help and time.
June 17, 2026
Reply from Hays Travel - Dorchester
Hi Hazel,
Thank you so much for this lovely review.
I am so glad we could get this booked for you and I hope you both have a lovely time.
Hope :)
A pleasant booking experience…
My enquiry and booking handled in a friendly and professional manner
June 16, 2026
Reply from Hays Travel - Dorchester
Hi Arthur, thank you for this lovely review. I am glad i could get your flight sorted! :)
Georgia was great very helpful and…
Georgia was great very helpful and found just what I wanted
June 16, 2026
Reply from Hays Travel - Dorchester
Thank you so much for taking the time to leave your kind words, we're pleased Georgia was able to find what you wanted :)
Excellent kind helpful staff
Very helpful
And knew what was available and the trips on offer very well
June 7, 2026
Reply from Hays Travel - Dorchester
Hi Tony, thank you for this lovely review! I am glad i could help :)
Reply from Hays Travel - Dorchester
Hi Davina, thank you for this lovely review i as glad i could help! :)
Very helpful and efficient staff
June 11, 2026
Reply from Hays Travel - Dorchester
Hi Lynne,
Thank you for your lovely review.
I am so glad we could help book this for you.
Hope :)
Cruising with Hayes Travel
I was assisted by Gavin at Hayes Travel in Dorchester. He was both knowledgeable and helpful in booking a cruise. All I can say is that I hope Gavin enjoys his job because he is very good at it and nothing was too much trouble.
June 3, 2026
Reply from Hays Travel - Dorchester
Hi Pamela, Thank you for the lovely words, it was a pleasure helping you get the cruise booked. Gavin
Always greeted with a smile as soon as…
Always greeted with a smile as soon as I walk in the door.
All the staff are so friendly and welcoming!
Gavin is the best! He knows what I like in a holiday, and always listens to me. He is a credit to the store!! :)
June 6, 2026
Reply from Hays Travel - Dorchester
Hi Joanna, thank you for this lovely review. I am glad i could sort this out for you. :)
We went in with a specific holiday and…
We went in with a specific holiday and hotel in mind. We spoke to Shannon, who went through it with us and customised it to suit our needs and price range! We came back the following week and booked. Very happy with the experience. ☺️
May 30, 2026
Reply from Hays Travel - Dorchester
Hi Chantelle, thank you for this lovely review. I am glad we could get this sorted! :)
Reply from Hays Travel - Dorchester
Hi Laura, thank you for this lovely review. I am glad i could get this sorted for you! :)
Excellent service
Gavin in Dorchester branch was very good with giving us all the information we needed. As we booked a very last minute trip he checked everything was in order such as passport’s etc. we would definitely use Hays travel again.
May 28, 2026
Agent listened to our wants and needs…
Agent listened to our wants and needs then came up with suitable suggestions.
There was no preassure to make an immediate decission.
June 2, 2026
Very helpful and friendly
June 2, 2026
Reply from Hays Travel - Dorchester
Hi David, thank you for this lovely review! I am glad i could help :)
Reply from Hays Travel - Dorchester
Hi Graham, thank you for this lovely review. I am glad i could get this sorted for you! :)
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