I was undecided about where to go and changed my mind a few times….I initially dealt with Gavin but also spoke to Hope and then finally booked with the help of Megan and another staff member..so sor... See more
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Knowledgeable and competent agent who understood precisely what I wanted and completed the transaction rapidly, including issue of the boarding pass. Cheerful and no attempt to pressurise me in any... See more
Company replied
Megan was so lovely. Very through. Very smiley. A natural at what she does. Made our whole experience straightforward and pleasurable. Thank you Megan
Company replied
The Dorchester Team have been very patient with us whilst we changed our minds several times from our initial enquiry. Hope has helped us come up with new ideas/destinations and always wanted to... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
26 South Street, DT1 1BY, Dorchester, United Kingdom
- 01305 266061
5.0
Excellent
685 reviews
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Reply from Hays Travel - Dorchester
Hi Bethany, thank you for this lovely review. I am glad i could help! :)
Shannon at Dorchester
Shannon at your Dorchester bnranch was very helpful in organising our holiday in Scotland.
She was cheerful, polite and it seemed nothing was too much trouble to setup including our specific needs as we both have disabilities.
May 29, 2026
Reply from Hays Travel - Dorchester
HI Richard, thank you for this lovely review. I am glad i could help! :)
Helpful advice and staff
Helpful advice and staff, friendly relaxed atmosphere. Knowledgeable and welcoming
May 29, 2026
Reply from Hays Travel - Dorchester
Hi Kevin, thank you for this lovely review. I am glad i could help! :)
Easy Cruise booking
We wanted to book a Cruise and looked to book it online and found it confusing. We went to Hays Travel and they talked us through it, listened to what we wanted and made the process easy.
May 23, 2026
Reply from Hays Travel - Dorchester
Thank you for taking the time to leave your kind words. We're so glad we could simplify your cruise booking! We hope to see you again soon :)
Kind Regards
Hays Travel Dorchester
Lovely Dorchester Team
The Dorchester Team have been very patient with us whilst we changed our minds several times from our initial enquiry.
Hope has helped us come up with new ideas/destinations and always wanted to find the ideal holiday for us.
She kept in communication with us and checked in to see if she could help without being too pushy.
Many thanks!
May 21, 2026
Very helpful ladies who were…
Very helpful ladies who were knowledgable about Greek Islands.
May 9, 2026
Reply from Hays Travel - Dorchester
Carol Molitoris,
We're so pleased our team could assist you with their knowledge of the Greek Islands. Thank you for your kind words!
Kind Regards
Hays Travel Dorchester
Always book with Hays.Shannon is always…
Always book with Hays.Shannon is always very helpful and welcoming.
May 17, 2026
Reply from Hays Travel - Dorchester
Hi Caroline,
Thank you for the kind words, it was a pleasure helping you get the cruise booked.
Shannon
Gavin was extremely helpful
Gavin was extremely helpful. Listened to everything that we wanted for our holiday and then found the best deal for us.
May 12, 2026
Reply from Hays Travel - Dorchester
Hi Zoe,
Thank you for the kind words, it's very much appreciated.
Gavin
Always a pleasure to pop into Hayes…
Always a pleasure to pop into Hayes Travel in Dorchester, all the staff very friendly and very helpful.
April 30, 2026
Reply from Hays Travel - Dorchester
Hi Dianne,
Thanks for the review, it was a pleasure helping you.
Shannon
Gavin was really helpful
Gavin was really helpful, searched lots of different holidays and options for me, and finally found a great deal.
He was friendly, efficient and I will continue to use Hayes for my travel plans
May 10, 2026
Reply from Hays Travel - Dorchester
Hi Vanessa,
Thanks for the kind words, glad we got something that ticked the boxes.
Gavin
Great customer service from Hope
May 9, 2026
Reply from Hays Travel - Dorchester
Hi Kathryn,
Thank you so much for the positive review. Glad I could help.
Hope
I spoke to Hope and she brilliant and…
I spoke to Hope and she brilliant and made it so easy really happy with everything
May 9, 2026
Reply from Hays Travel - Dorchester
Hi Lisa,
Thank you so much for your lovely review, I'm so happy that I could help book your holiday to Rome :)
Hope
So helpful and understanding of of…
So helpful and understanding of of needs absolutely amazing
May 8, 2026
Reply from Hays Travel - Dorchester
Hi Helen,
Thank you so much for your kind words, it was a pleasure helping you find your perfect holiday.
Georgia
Excellent service
Excellent service. Megan and all the staff are so helpful and accommodating Nothing is too much bother.
April 30, 2026
Reply from Hays Travel - Dorchester
Hi Jan,
Thank you for the great review, it's always a pleasure helping you get your cruise booked.
Megan
Reply from Hays Travel - Dorchester
Sara,
I'm glad I could help you with the flights.
Megan
helpful and efficient
Eleanor was very helpful and efficient in booking our cruise for 2028
April 28, 2026
Reply from Hays Travel - Dorchester
Chris,
We appreciate your kind words! We are glad we could assist with your cruise booking.
Kind Regards
Shannon
Yet again fantastic customer service.
Yet again fantastic customer service.
Georgia was as always so helpful, and thank you to Megan too.
Fabulous team
Thank you
April 26, 2026
Reply from Hays Travel - Dorchester
Roz,
We are so glad to hear you received fantastic customer service from our team. Thank you for your kind words!
Kind Regards
Hays Travel Dorchester
Knowledgeable and personal service
Always a friendly, personal and efficient service from the team.
April 15, 2026
Reply from Hays Travel - Dorchester
Hi Sue,
Thank you for your kind words, it was a pleasure helping you book the cruise.
Georgia
Went in booked a last minute holiday…
Went in booked a last minute holiday excellent service from hays again
April 21, 2026
Reply from Hays Travel - Dorchester
Hi Marilyn,
Thank you for your positive words, always a pleasure helping you to get away.
Megan
Very helpful and lovely person.
April 11, 2026
Reply from Hays Travel - Dorchester
Hi Nicola
Thank you for the lovely words.
Megan
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