I was undecided about where to go and changed my mind a few times….I initially dealt with Gavin but also spoke to Hope and then finally booked with the help of Megan and another staff member..so sor... See more
Company replied
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Knowledgeable and competent agent who understood precisely what I wanted and completed the transaction rapidly, including issue of the boarding pass. Cheerful and no attempt to pressurise me in any... See more
Company replied
Megan was so lovely. Very through. Very smiley. A natural at what she does. Made our whole experience straightforward and pleasurable. Thank you Megan
Company replied
The Dorchester Team have been very patient with us whilst we changed our minds several times from our initial enquiry. Hope has helped us come up with new ideas/destinations and always wanted to... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
26 South Street, DT1 1BY, Dorchester, United Kingdom
- 01305 266061
5.0
Excellent
687 reviews
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As always very helpful and friendly.
As always very helpful and friendly.
wonderful to deal with.
April 16, 2026
Reply from Hays Travel - Dorchester
Hi Mr White,
Thank you for your positive comment, always a pleasure helping you book your holidays.
Eleanor
Your staff were very helpful to us on…we don’t do digital
Your staff were very helpful to us on our booking to France .Now that Ryanair has gone digital.We are not good with digital.
Your staff went on line booked our trip,printed out the details for us.Now 24hrs be for the flight we wlll call ln to your shop to book on line . Job done.
Thank you
April 8, 2026
Reply from Hays Travel - Dorchester
Hi Michael, thank you for this lovely review. We are glad we could help! :)
Reply from Hays Travel - Dorchester
Hi Karl,
Thank you for your kind words, there very much appreciated.
Megan
The agent we dealt with (Eleanor) was…
The agent we dealt with (Eleanor) was very helpful, polite and efficient.
April 9, 2026
Reply from Hays Travel - Dorchester
Hi Ronald, thank you for this lovely review. I am glad i could get everything sorted for you! :)
Friendly helpful knowledgeable staff
April 3, 2026
Reply from Hays Travel - Dorchester
Paul,
We appreciate you taking the time to leave us a review. We are so glad that you found our staff helpful and friendly.
Kind regards
Hays Travel Dorchester
Fantastic friendly staff extremely…
Fantastic friendly staff extremely helpful from walking in our holiday was all booked in 48 hrs good job thanks to all that helped
March 26, 2026
Reply from Hays Travel - Dorchester
Thank you for your very kind review! It was a pleasure getting your holiday arranged! Best wishes, Gavin
Wonderful experience
Wonderful experience. Lady we had was so helpful. Helped out a lot . She made it so much easy for us all . Answered what questions we had kept us all informed.
March 22, 2026
Reply from Hays Travel - Dorchester
Thank you for your feedback. It was a pleasure to book your holiday and we hope to see you again soon :)
Staff very friendly knowledgeable and…
Staff very friendly knowledgeable and made the whole process very easy
March 22, 2026
Reply from Hays Travel - Dorchester
Thank you for your kind review.
We pride ourselves on customer service and we hope you have a lovely holiday :)
Excellent service.
Megan was friendly, helpful, very knowledgeable and we were made to feel valued as customers.
She is a credit to Hays Travel.
March 29, 2026
Reply from Hays Travel - Dorchester
Thank you for your kind review! It was my pleasure getting your holiday arranged! Best wishes, Megan :)
Usual helpful considerate staff
March 20, 2026
Reply from Hays Travel - Dorchester
Thank you so much for your lovely review :) - Hays Travel Dorchester
Good service as usual
Good service as usual
Booked several times this year and booked for 2027 this week
Have know Gavin the manager for years and have always been treated lovely
Keep up the good work
March 22, 2026
Reply from Hays Travel - Dorchester
Hi Pauline, thank you for this lovely review. We are glad we helped you get your holiday booked :)
Excellent experience
Georgia made my experience booking a holiday fast and easy. Georgia answered all my questions and met all of my specific needs and requests. I will definitely be booking again with Hays & Georgia. Thank you!
March 25, 2026
Reply from Hays Travel - Dorchester
We're happy to hear that your holiday booking was fast and easy, and that all your needs were met. Thank you for taking the time to leave us your positive feedback. We look forward to booking with you again!
Kind regards
Hays Travel Dorchester
Reply from Hays Travel - Dorchester
We appreciate you taking the time to leave us a review. We are so glad that you found our staff helpful and knowledgeable.
Kind regards
Hays Travel Dorchester
Great experience!
Gavin was confident, knowledgeable, speedy, and most helpful and worked in a friendly manner.
March 18, 2026
Reply from Hays Travel - Dorchester
We appreciate you taking the time to leave us a review. We are so glad that you found our staff helpful and friendly.
Kind regards
Hays Travel Dorchester
Very helpful
use them a lot they are always very helpful and no question is to big or small to help with your perfect getaway !
March 8, 2026
Reply from Hays Travel - Dorchester
We appreciate you taking the time to leave us a review. We are so glad that you found our staff helpful and friendly.
Kind regards
Hays Travel Dorchester
Georgia has gone above and beyond…
Georgia has gone above and beyond to organise our holiday and wedding for next year! She’s in the process of organising our families holidays aswell so that they can be a part of our special day! I can’t thank her enough for everything she has done and I’m so excited for next year!
March 15, 2026
Reply from Hays Travel - Dorchester
Natasha,
We're so happy to hear that the holiday and wedding arrangements for you and your family are progressing smoothly. It's wonderful to know that the planning has exceeded your expectations, and we appreciate your kind words. We wish you all the best for your special day!
Kind regards
Hays Travel
Well looked after
The Agent who took my booking was Gavin, he was excellent, all my questions were answered and he made the booking a lot easier for me. I did have a small problem with the Airline who kept e:mailing, so I contacted Gavin again and he sorted it all out he has done a great job and it was very much appreciated.
March 3, 2026
Reply from Hays Travel - Dorchester
Thank you for your kind words, it was a pleasure helping you confirm your flight arrangements. Gavin
Don't usually book holidays on phone…
Don't usually book holidays on phone but found it very easy and your travel advisor was excellent with all information cheers
March 3, 2026
Reply from Hays Travel - Dorchester
We appreciate you taking the time to leave us a review. We are so glad that you found our staff helpful and friendly.
Kind regards
Hays Travel Dorchester
Nothing is to much trouble.
Nothing is to much trouble.
The team at the Hays store in Dorchester is always friendly & helpful. We have booked many holidays & short trips with them.
Highly recommend Gavin & the team
March 5, 2026
Reply from Hays Travel - Dorchester
Good afternoon Georgina, Thank you so much for your lovely review :)
Took away my angst!
A booking that I was trying to make on my laptop proved very difficult to me, but Hays researched the possibilities and booked it for me. Wonderful!
March 2, 2026
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