I was undecided about where to go and changed my mind a few times….I initially dealt with Gavin but also spoke to Hope and then finally booked with the help of Megan and another staff member..so sor... See more
Company replied
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Knowledgeable and competent agent who understood precisely what I wanted and completed the transaction rapidly, including issue of the boarding pass. Cheerful and no attempt to pressurise me in any... See more
Company replied
Megan was so lovely. Very through. Very smiley. A natural at what she does. Made our whole experience straightforward and pleasurable. Thank you Megan
Company replied
The Dorchester Team have been very patient with us whilst we changed our minds several times from our initial enquiry. Hope has helped us come up with new ideas/destinations and always wanted to... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
26 South Street, DT1 1BY, Dorchester, United Kingdom
- 01305 266061
5.0
Excellent
687 reviews
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Reply from Hays Travel - Dorchester
Hi, thank you for this lovely review. I am glad i could get everything sorted for you :)
Very helpful
Just booked a cruise with Shannon and she was very friendly and helpful as it was our first cruise she gave us lots of information.
February 28, 2026
Reply from Hays Travel - Dorchester
Good Afternoon Deborah, Thank you so much for your lovely review, it was a pleasure booking your Cruise for you! - Shannon :)
Reply from Hays Travel - Dorchester
Hi Steve, thank you for this lovely review. I am glad i could get everything sorted for you. :)
Everything was explained in full detail…
Everything was explained in full detail and Shannon was so helpful
February 26, 2026
Reply from Hays Travel - Dorchester
Good afternoon Kevin, Thank you so much for your lovely review it was a pleasure booking your holiday :) - Shannon
Eleanor from the the moment we walked…
Eleanor from the the moment we walked through the door was friendly, professional, informative and went through options to meet our requests. Printed of 3 options for us to think about. NOW BOOKED
February 25, 2026
Reply from Hays Travel - Dorchester
Hi Nikki, thank you for this lovely review. I am glad i could get your cruise sorted for you! :)
Prefer to deal with same faces all the…
Prefer to deal with same faces all the time and face to face to get the personal touch. Also hate apps .
February 24, 2026
Reply from Hays Travel - Dorchester
Hi Sheila, thank you for this lovely review. I am glad i could get everything sorted for you. :)
Very professional and friendly!
I went into the Dorchester Branch to find a holiday in Spain. I had some stipulations regarding departure airport, holiday area, length of stay, etc. Megan, who helped me was extremely attentive and very friendly.
We looked at various hotels and she advised on the relative merits of each. I booked and paid for our holiday there and then. I was very impressed with the professional but friendly approach.
February 22, 2026
Reply from Hays Travel - Dorchester
Good afternoon , Thank you so much for your lovely review , It was a pleasure booking your holiday :)
Very friendly and extremely helpful…
Very friendly and extremely helpful nothing was to much trouble
February 22, 2026
Reply from Hays Travel - Dorchester
Thank you again for such a lovely review :) , It was a pleasure booking your holiday for you - Shannon :)
We love the way the staff recognise us…
We love the way the staff recognise us when we pop in, and nothing is too much trouble, thank you Georgia.
February 21, 2026
Reply from Hays Travel - Dorchester
Hi Tim, thank you for this lovely review. I am glad i could get everything sorted for you! :)
Georgia was very helpful
Georgia was very helpful, quick with the booking. Very happy.
February 21, 2026
Reply from Hays Travel - Dorchester
Hi Ruth, thank you for this lovely review. I am glad i could help :)
Wouldn't go anywhere else
Wouldn't go anywhere else, consistent high level of knowledge coupled with exemplary customer service skills.
February 7, 2026
Reply from Hays Travel - Dorchester
Hi Morag, thank you for this lovely review. I am glad i could help you! :)
Dorchester staff are fabulous!
We going the staff in Hays Dorchester, extremely knowledgeable, polite & helpful. They supported us well with all subsequent questions.
February 12, 2026
Reply from Hays Travel - Dorchester
Hi Sarah, thank you for this lovely review. I am glad we could get everything sorted for you! :)
Travel Insurance
I am so happy that Hays Travel were able to take out my Travel Insurance for me.
February 18, 2026
Reply from Hays Travel - Dorchester
Hi Kenneth, thank you for this lovely review. I am glad i could get your insurance sorted for you :)-Eleanor
Rhodes Holiday
The staff at Hays travel are as usual very professional and knowledgeable at Dorchester.I still have more to do with travel card etc but everything is going smoothly.To all at Hays thank you very much.
February 10, 2026
Very knowledgeable and helpful.
February 8, 2026
Travel agent was so helpful and patient
Your travel agent was so helpful and patient with us. She went out of her way to make sure we have booked the best holiday for us.
February 15, 2026
Reply from Hays Travel - Dorchester
Good evening Bob, Thank you so much for your lovely review :)
Very welcoming and polite .
Very welcoming and polite ,friendly atmosphere quite happy to listen and meet your needs.
February 6, 2026
Sunshine days
Excellent service, the staff were knowledgeable and found us a great holiday
February 1, 2026
Reply from Hays Travel - Dorchester
Hi Shirley, thank you for this lovely review! I am glad i could get everything sorted for you :)
Understanding of problematic travel…
Understanding of problematic travel flights in February to Bari. for enabling to find a way
Thank you
February 11, 2026
Reply from Hays Travel - Dorchester
Hi Vivian, thanks for this lovely review. I am glad i could get your flight sorted! :)
Dorchester Branch is Brilliant!
Gavin was very kind and patient, and after looking at lots!!! Of different options and staying late, we found the right solution. Dorchester branch is brill.
February 10, 2026
Reply from Hays Travel - Dorchester
Thank you for your kind words, it was a pleasure helping you secure your holiday. Gavin
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