I was undecided about where to go and changed my mind a few times….I initially dealt with Gavin but also spoke to Hope and then finally booked with the help of Megan and another staff member..so sor... See more
Company replied
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Knowledgeable and competent agent who understood precisely what I wanted and completed the transaction rapidly, including issue of the boarding pass. Cheerful and no attempt to pressurise me in any... See more
Company replied
Megan was so lovely. Very through. Very smiley. A natural at what she does. Made our whole experience straightforward and pleasurable. Thank you Megan
Company replied
The Dorchester Team have been very patient with us whilst we changed our minds several times from our initial enquiry. Hope has helped us come up with new ideas/destinations and always wanted to... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
26 South Street, DT1 1BY, Dorchester, United Kingdom
- 01305 266061
5.0
Excellent
687 reviews
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Hays Travel in Dorchester the best
Hays Travel in Dorchester are very friendly and competent,staff are all very friendly and welcoming.
Georgia guided us through the process of booking our holiday,making it easy and understandable.
We would highly recommend her and The Company.
February 6, 2026
Reply from Hays Travel - Dorchester
Hi Judith, thank you for this lovely review. :)
Very professional and friendly advice
Very professional and friendly advice
My requirements were sorted very quickly
January 31, 2026
Reply from Hays Travel - Dorchester
Hi Lesley, thank you for this lovely review. I am glad i could get everything sorted for you! :)
Booked the holiday we wanted but it…
Booked the holiday we wanted but it took 3 attempts for the provider to get the dates right.
January 27, 2026
Reply from Hays Travel - Dorchester
Thank you for the feedback, I'm glad we were able to secure your holiday for you. Gavin
Excellent service from Georgia and Meg…
Excellent service from Georgia and Meg again. Had the holiday booked within the hour. I've used the Dorchester branch for years. 5 stars
February 2, 2026
Hays Travel Dorchester Booking a Holiday
When entering Hays Travel Dorchester we were made to feel very welcome by Shannon , with her patience and help we booked a holiday to Dominican Republic for Jan/ Feb 27 ,we thought that Shannon represented Hays Travel very professionally .
January 26, 2026
Reply from Hays Travel - Dorchester
Hi David, thanks for this lovely review! I am glad we got everything sorted for you! :)
Shannon was amazing
Absolutely amazing Shannon was so helpful and the first holiday she found us was the one we booked she did all the hard work for us will be definitely using hays travel again
February 1, 2026
Customer Service at its Best
We walked in off the street with a vague idea of a holiday and came out less than an hour later with a very good result. Excellent welcome. Very well presented agent (Georgia). Slick and knowledgeable search for a location, flight and timescale. Not at all pushy. A very professional bit of customer service... with a bit of humour thrown in to boot. Thank you
January 30, 2026
Shannon was incredibly helpful and…
Shannon was incredibly helpful and talked us through our first cruise.
January 30, 2026
Reply from Hays Travel - Dorchester
Good afternoon Susan , Thank you so much for your lovely review! . It was a pleasure booking your holiday for you - Shannon :)
Very helpful staff and made the whole…
Very helpful staff and made the whole booking very easy. Very well done! !
January 30, 2026
Reply from Hays Travel - Dorchester
Good afternoon Richard, Thank you for your lovely review!
We visited Hays in Dorchester and spoke…
We visited Hays in Dorchester and spoke to Megan. We haven’t travelled a lot in recent years and we wanted to speak to someone directly. We visited the shop and Megan answered our many questions and helped us book our holiday. She was very patient, understanding and knowledgeable and made the experience very easy.
January 20, 2026
Reply from Hays Travel - Dorchester
Thank You for you kind words, it was a pleasure helping you book your holiday. Megan
Excellent Eleanor!!
Easy conversation with Eleanor...helpful thoughts and patient attention to our requests..
January 26, 2026
Reply from Hays Travel - Dorchester
Hi Michael, thank you for this lovely review. I am glad i could get your holiday sorted! :)
The assistant was very efficient and…
The assistant was very efficient and answered all my questions. I would certainly use Hays Travel again in the future
January 27, 2026
Really fantastic
Really fantastic, kind and patient team of staff. Always smiling, always happy to help and to go the extra mile to make things fun and easy. So much appreciated.
January 25, 2026
Reply from Hays Travel - Dorchester
Hi Victoria, thank you for this lovely review. I am glad i could get everything sorted for you :)
Gavin always go's that extra mile to…
Gavin always go's that extra mile to make sure everything is what we wanted.
Everything is explained where we understand and we are comfortable to asked further questions if needed.
January 25, 2026
Reply from Hays Travel - Dorchester
Thank you for your kind words, it's always a pleasure helping you secure your cruise. Gavin
Very good service as usual at our local…
Very good service as usual at our local Hays Travel.
January 10, 2026
Reply from Hays Travel - Dorchester
Hi Wendy, thank you for this lovely review. I am glad i could get this amazing trip sorted! :)
Prompt, efficient and friendly
Prompt, efficient, helpful and serviced our needs politely and in a friendly manner.
January 17, 2026
Reply from Hays Travel - Dorchester
Hi Keith, thank you for this lovely review. I am glad we could get everything sorted! :)
My booking
Staff were very helpful and helped me pick the best cruise for my booking. I would highly recommend Hays and the Dorchester store.
January 18, 2026
Reply from Hays Travel - Dorchester
Thank you for your kind words, it was a pleasure helping you get your cruise booked. Gavin
Lapland
We came to enquire about a Lapland trip and hadn't really got a clue about the hotel.or the activity s
Georgia was so helpful and patient and took the time to compare everything for us we were so happy to get it booked.Thankyou Georgia
January 18, 2026
Reply from Hays Travel - Dorchester
Hi Mrs Spencer, thank you for this lovely review. I am glad i could get this amazing trip sorted for you! :)
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