Being a regular customer in your Douglas Isle of Man branch I’m well known to the staff. Thus being said it’s such a lovely family branch as the staff are so welcoming, friendly and very helpful and... See more
Company replied
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Great customer service with Elise 🙂 I had a great experience with the customer service I received over the phone. Elise was friendly, professional, and took the time to answer all of my que... See more
Company replied
We were assisted with booking our holiday by Tom in the Douglas branch of Hay’s Travel. He is extremely helpful and efficient . We are an older couple and not confident with technology, but we didn’t... See more
Very friendly and helpful representative ( Louisa) who understood our requirements and the particular needs of holidays starting from the Isle of Man. Also ,this was a holiday booked to celebrate a... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7/7a Strand Street, IM1 2ED, Douglas, United Kingdom
- 01624 671155
4.9
Excellent
397 reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great customer service with Elise 🙂
Great customer service with Elise 🙂
I had a great experience with the customer service I received over the phone.
Elise was friendly, professional, and took the time to answer all of my questions clearly. she made me feel comfortable as she was so patient, knowledgeable, and genuinely helpful throughout the call.
It was a really positive experience, and I appreciated how easy she made everything.
Thank you Elise! 😃
July 9, 2026
Unprompted review
Reply from Hays Travel - Douglas
Hi Lilly! Thank you so much for your kind words they are appreciated more than you know. I wish you the best with your endeavours and the best of luck, I will always help where I can :) Thanks, Elise
Being a regular customer in your…
Being a regular customer in your Douglas Isle of Man branch I’m well known to the staff. Thus being said it’s such a lovely family branch as the staff are so welcoming, friendly and very helpful and will go above and beyond to meet your needs excellent work always . Sandy the manager your a credit to the company .
June 30, 2026
Reply from Hays Travel - Douglas
Thank you so much Cynthia for your fantastic review.
It really is appreciated.
Sandy 😊 x
Elise was so helpful and a pleasure to…
Elise was so helpful and a pleasure to be served by
July 6, 2026
Reply from Hays Travel - Douglas
Hi Nicola, thank you for your kind message , it was a pleasure doing your booking. Elise
We were assisted with booking our…
We were assisted with booking our holiday by Tom in the Douglas branch of Hay’s Travel. He is extremely helpful and efficient . We are an older couple and not confident with technology, but we didn’t need to be as Tom did everything, and printed everything off for us. I would certainly recommend Hays travel for your holiday needs.
June 25, 2026
Kept the surprise!
Very friendly and helpful representative ( Louisa) who understood our requirements and the particular needs of holidays starting from the Isle of Man.
Also ,this was a holiday booked to celebrate a noteworthy anniversary.Each of us had independently enquired about this holiday on different days without revealing it to the other- intending it to be a surprise.Fortunately and by complete chance, we got the same rep who quickly realised but was very discreet in the way she handled this 'dilema' such that we were able to share the surprise.
Very pleased with the service and help received.
June 11, 2026
Reply from Hays Travel - Douglas
Thank you so much for the fantastic review!! Really do appreciate this and it was my pleasure helping you with your anniversary trip and I do hope you both have an amazing time! With kind regards, Louisa
Very knowledgeable staff member.
June 14, 2026
Reply from Hays Travel - Douglas
Thank you for your review.
It really is appreciated.
Sandy Hodgkinson
Store Manager
We would recommend Hays travel agency…
We would recommend Hays travel agency Douglas Isle of Man, the staff are always helpful.We received exceptional service from Sandy again in booking a cruise to meet our needs.
May 29, 2026
Reply from Hays Travel - Douglas
Thank you for your review, Ronald, we really appreciate you coming back to us to book your holidays. With kind regards, Louisa
Great experience at Hay's Travel
Great experience, Sandy was very helpful, sorted out all our queries and found us a lovely hotel in Benidorm. Even found we could go full board for a little more than the half board we had intended. Sandy took the time to talk to, and listen to us.
May 26, 2026
Reply from Hays Travel - Douglas
Hi Kevin and Joan, Thank you so much for your wonderful review.
It really is appreciated.
Sandy
The staff member was very helpful and…
The staff member was very helpful and friendly and flights booked easily
May 12, 2026
Reply from Hays Travel - Douglas
Thank you so much for your review, Winifred, it was my pleasure assisting you with your travel arrangements. Louisa
Reply from Hays Travel - Douglas
Thank you for taking the time to do a review for me.
It really is appreciated.
Sandy
Lovely friendly staff
April 3, 2026
Reply from Hays Travel - Douglas
Thank you so much for your review.
Very much appreciated 😊
Sandy Hodgkinson
Store Manager
Excellent customer care service and…
Excellent customer care service and support staff very friendly and helpful
May 6, 2026
Reply from Hays Travel - Douglas
Thank you so much for the lovely review.
This really is appreciated.
Sandy Hodgkinson
Store Manager
Great services as always 👍
May 1, 2026
Reply from Hays Travel - Douglas
Thanks so much Gary - we always appreciate your reviews! Kind regards, Louisa
Hays travel are a wonderful travel…
Hays travel are a wonderful travel company especially the Douglas branch Isle Of Man. I had booked a holiday which unfortunately due to serious ill health I am unable to go on but the Douglas team have been the best very helpful and kind they have gone above and beyond to help me. I I give special mention to Tom a lovely young man very helpful. And thanks to the Hays travel company I give them 10++++
May 1, 2026
Unprompted review
Reply from Hays Travel - Douglas
Thank you so much, Janet, Tom is a credit to the team, always so helpful and caring. Kind regards, Louisa
Thomas was very helpful and found me…
Thomas was very helpful and found me the perfect route to travel.
May 1, 2026
Reply from Hays Travel - Douglas
Thank you for your lovely review.
I will make sure this is passed over to Tom.
Much appreciated.
Sandy Hodgkinson
Store Manager
Sandy was very helpful in looking for…
Sandy was very helpful in looking for the best deal for where I wanted to go.
May 1, 2026
Reply from Hays Travel - Douglas
Hi Allie, thanks for your kind words. Sandy is always so helpful! Kind regards, Louisa
Reply from Hays Travel - Douglas
Thank you so much for your kind words, Gillian, Tom is a credit to the team. Kind regards, Louisa
Top Friendly Service
Very friendly, open & honest. Treat your trip as if it was there’s so they look into the fine details and really lovely people
Louisa Who helped me book my trip was amazing
April 16, 2026
Reply from Hays Travel - Douglas
Hi Matthew, thank you so much for your review - it's always a pleasure to assist our lovely customers finding their perfect holiday. Kind regards, Louisa
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