Thanks to Elise she helped very incredibly quick to help my partner get back from Palma after missing her flight. 5 STAR SERVICE FROM HER !!! Will be back to book are family holiday in October with... See more
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See what reviewers are saying
Being a regular customer in your Douglas Isle of Man branch I’m well known to the staff. Thus being said it’s such a lovely family branch as the staff are so welcoming, friendly and very helpful and... See more
Company replied
We were assisted with booking our holiday by Tom in the Douglas branch of Hay’s Travel. He is extremely helpful and efficient . We are an older couple and not confident with technology, but we didn’t... See more
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Great customer service with Elise 🙂 I had a great experience with the customer service I received over the phone. Elise was friendly, professional, and took the time to answer all of my que... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7/7a Strand Street, IM1 2ED, Douglas, United Kingdom
- 01624 671155
4.8
Excellent
405 reviews
Asks customers to review
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The lady was very well informed and…
The lady was very well informed and approachable and knew what i was wanting
Thank You
November 7, 2025
Reply from Hays Travel - Douglas
Dear Amanda, thank you so much for your kind words - it was my pleasure assisting you with your holiday requirements. With kind regards, Louisa
Friendly and Helpful
I haven’t travelled very much and felt in safe hands with hays, helpful, informative, knowledgeable and friendly who found me the perfect holiday. Thank you
November 6, 2025
Reply from Hays Travel - Douglas
Good morning, Patrick, thank you for your kind words - it was my pleasure assisting you with your travel requirements. With kind regards, Louisa
Louisa was very pleasant and helpful
Louisa was very pleasant and helpful. Phone calls were returned when stated and she went that little bit extra in finding accommodation for our pre cruise stay. Her knowledge of hotels was helpful.
November 9, 2025
Reply from Hays Travel - Douglas
Thank you so much for your review, Penny, very much appreciate and it was my absolute pleasure to help you with your holiday requirements. With kind regards, Louisa
Professional and good value
November 8, 2025
Reply from Hays Travel - Douglas
Thank you for your review, David, Elise is our new to travel consultant and is already showing amazing customer service. Kind regards, Louisa
Holiday booking
We recently visited Hayes Travel and had the pleasure of working with Thomas. From start to finish, the experience was seamless. Thomas handled everything for us, from booking our flights from Manchester to the US, to arranging our hotel and car hire. He couldn’t have been more helpful or efficient. Highly recommend their services!
November 9, 2025
Reply from Hays Travel - Douglas
Dear Rebecca, thank you so much for your review. Thomas is a great member of the team and I'm so pleased he was able to help you with your holiday. Kind regards, Louisa
Sandy is the best agent ever
Sandy is the best agent ever. You never feel rushed and you walk out of shop feeling excited. Have used Hays Travel since they were on teletext and will never use another agency . Thanx for all the brilliant holidays I have experienced xx
November 6, 2025
Reply from Hays Travel - Douglas
Thank you so much, Jean, Sandy is excellent at what she does and always makes customers feel valued. Many thanks, Louisa
Booking a holiday
Going in the Douglas hays Isle of Man to day and we booked our holiday with Sandy , as always 100% customer satisfaction ,
Sandy and her team are fantastic I couldn’t recommend them enough
November 5, 2025
Unprompted review
Reply from Hays Travel - Douglas
Thank you so much Jean and Ann for your lovely review.
This really is appreciated.
Sandy
I was made to feel right at ease and…
I was made to feel right at ease and any questions I had where answered helpfully, plus, advise was given freely, Sandy was very helpful and pleasant, I’d expect that from the manager but she was truly a nice lady and I wouldn’t think twice at booking another trip with Hays Travel
October 26, 2025
Reply from Hays Travel - Douglas
Michael,
Thank you so much for your wonderful review.
It really is appreciated.
Many thanks Sandy
Sandy is so helpful and always goes out…
Sandy is so helpful and always goes out of her way to provide information requested We have booked some amazing holidays through Hays and will continue to do so
October 22, 2025
Reply from Hays Travel - Douglas
Thank you so much for your lovely review Sharon.
It really is appreciated.
Sandy😊
Thomas at strand Street Douglas very…
Thomas at strand Street Douglas very helpful and welcoming
October 19, 2025
Reply from Hays Travel - Douglas
Thank you for taking the time to make a review.
I will pass over to Thomas.
Much appreciated.
Sandy Hodgkinson
Store Manager
Friendly staff
October 12, 2025
Reply from Hays Travel - Douglas
Thank you for your 5 * Review.
I will make sure this is passed over to Louisa.
Much appreciated.
Sandy Hodgkinson
Store Manager
Reply from Hays Travel - Douglas
Thank you for your kind review - it was a pleasure sorting out your holiday for you. With kind regards, Louisa
Peace of mind
I was met with a lovely welcoming smile in a bright office. Everything was sorted immediately. No fuss and no rushing. Everything was explained clearly. An enjoyable experience.
October 14, 2025
Reply from Hays Travel - Douglas
Thank you so much for your positive review, Karen, it was my pleasure helping to arrange the flights for your mom and aunt to come over to see you! With kind regards, Louisa
A friendly and informative booking.
September 17, 2025
Reply from Hays Travel - Douglas
Thank you for your kind words, Adrian, it was a pleasure assisting you with your holiday booking. Kind regards, Louisa
Very wellcomeing .happy to help and…
Very wellcomeing .happy to help and sorted every thing we needed
October 9, 2025
Reply from Hays Travel - Douglas
Thank you so much for taking the time to write a review.
I will pass this over to Tom your travel consultant.
Much appreciated.
Sandy Hodgkinson
Store Manager
Reply from Hays Travel - Douglas
Thank you for you review, William, it is very much appreciated! With kind regards, Louisa
Knowledgeable and Helpful
Great experience booking my cruise with Hays Travel! Louisa made everything effortless and stress-free. She was very knowledgeable, explained all the options, and kept me updated from start to finish. Highly recommend them for anyone planning a holiday or cruise.
October 8, 2025
Reply from Hays Travel - Douglas
Thank you so much for your kind review - we appreciate all of your comments and strive to provide the very best service to all of our clients. With kind regards, Louisa
Fantastic experience
I would never use any other company but Hays Travel - Douglas. From the minute you walk through the door you are greeted by the pleasant staff. I called into the branch last week and as I walked in the Branch Manager Sandy was just going for lunch. She done nothing more but turn around took her coat off and helped me with my enquiry ! I had the pleasure of Sandy booking my next Cruise this week and again she went above and beyond to find me the perfect Deck/Cabin etc. Your company should be so proud to have members of staff like Sandy, always helpful and approachable, a real credit to Hays! This is why I return again and again to book through you. Keep up the amazing work Sandy, you're a pleasure to deal with.
Tracey x
September 30, 2025
Reply from Hays Travel - Douglas
Thank you so much for the lovely review Tracey 😊Means so much and really is appreciated.
Sandy x
Very helpful and sorted everything out…
Very helpful and sorted everything out for me and printed paperwork off which was great,very polite and explained things perfectly ,
September 23, 2025
Reply from Hays Travel - Douglas
Thank you for your lovely review. I will make sure this is passed onto Tom .
Much appreciated.
Sandy Hodgkinson
Store Manager
Reply from Hays Travel - Douglas
Thank you for the review, Chris, very much appreciated! Louisa
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