Thanks to Elise she helped very incredibly quick to help my partner get back from Palma after missing her flight. 5 STAR SERVICE FROM HER !!! Will be back to book are family holiday in October with... See more
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Being a regular customer in your Douglas Isle of Man branch I’m well known to the staff. Thus being said it’s such a lovely family branch as the staff are so welcoming, friendly and very helpful and... See more
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We were assisted with booking our holiday by Tom in the Douglas branch of Hay’s Travel. He is extremely helpful and efficient . We are an older couple and not confident with technology, but we didn’t... See more
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Great customer service with Elise 🙂 I had a great experience with the customer service I received over the phone. Elise was friendly, professional, and took the time to answer all of my que... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7/7a Strand Street, IM1 2ED, Douglas, United Kingdom
- 01624 671155
4.8
Excellent
405 reviews
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Highly recommend!
We recently booked our holiday and had an absolutely fantastic experience from start to finish. Both Elise and Sandy were incredible, friendly, patient and helpful through the entire process. Even when they ran into a few computer issues, they stayed calm, professional and upbeat, making sure everything was sorted. Their willingness to help made the whole booking experience smooth and enjoyable.
Were so grateful for their support and couldn't be happier with the service we received. Highly recommend!
January 19, 2026
Reply from Hays Travel - Douglas
Hi Joanne,
Thank you so much for your kind words and feedback it really is appreciated and makes it all feel worth it! Further to that a massive thank you for your patience while the systems were having a moment! You and your family were an absolute pleasure to organise this with and I hope you have a wonderful time :) Elise
Always have a great holiday when booked…
Always have a great holiday when booked with hay travel
January 17, 2026
Reply from Hays Travel - Douglas
Thank you for your Review James.
Much appreciated. I will pass over to Luisa.
Sandy Hodgkinson
Store Manager
Thomas was very helpful friendly and patient
Thomas was very helpful, he searched different places for us as we were not sure where we wanted to go to. We explained it was a last minute relatively cheap holiday we were looking for, he found us somthing we were happy with .
January 17, 2026
Reply from Hays Travel - Douglas
Hi Sharon,
Thank you so much for taking the time to write a review. I will pass this over to Thomas.
Much appreciated.
Sandy
The lady help us book hoilday
The lady help us book hoilday
Thanks looking forward it
January 16, 2026
Reply from Hays Travel - Douglas
Thank you Lauren for your 5 Star Review.
I will pass this on to Elise for you .
Much appreciated.
Sandy Hodgkinson
Store Manager
Knowledgeable and helpful staff
Knowledgeable and helpful staff is the key priority and this is what we received.
January 13, 2026
Reply from Hays Travel - Douglas
Thank you for the lovely review.
This really is appreciated.
Sandy Hodgkinson
Store Manager
Very helpful advice given
Very helpful advice given. Our agent was only too pleased to keep trying different options for our holiday to find the one that suited us most. She made us feel as though we were important to her and she wanted to get the best deal possible for us. We are very happy with the service we received.
January 13, 2026
Reply from Hays Travel - Douglas
Thank you so much for you lovely review, Carol, it is very much appreciated. We always strive to do the very best for our customers. With kind regards, Louisa
Louisa was very professional she…
Louisa was very professional she listened and took me thru the booking. The team in Douglas are very good
January 10, 2026
Reply from Hays Travel - Douglas
Thank you so much for your lovely review, Janice, it was my absolute pleasure helping you with your booking. Kind regards, Louisa
Elise was absolutely amazing and so…
Elise was absolutely amazing and so helpful when helping us book a holiday. She was quick to respond to any queries I had and was very polite and happy to make any amendments. Will definitely be booking with her again as she made sorting a holiday really easy.
January 10, 2026
Reply from Hays Travel - Douglas
Hi Lisa,
Thank you so much for your kind words you were an absolute pleasure to organise your trip with and I look forward to helping you plan your next trip. Elise :)
Thomas Taylor as lovely and on top of…
Thomas Taylor as lovely and on top of everything. He knew his stuff and ensure we were sorted out quickly and effectively!
January 4, 2026
Reply from Hays Travel - Douglas
Thank you so much for the wonderful review for Tom.
I will make sure he is in receipt of this glowing review.
Much appreciated.
Sandy Hodgkinson.
Store Manager
They were quick and efficient
They were quick and efficient, we knew where we wanted to go and they found the right hotel and didn’t try to sell us a holiday we didn’t want. They were very nice and polite. Excellent service as usual
January 4, 2026
Reply from Hays Travel - Douglas
Thank you for your lovely review.
I will make sure this is passed over to Tom who booked your holiday.
Really appreciated .
Sandy Hodgkinson.
Store Manager
Superb level of customer service…
Superb level of customer service provided by Louisa. Her extensive industry knowledge and care was greatly appreciated by us.
December 24, 2025
Reply from Hays Travel - Douglas
Good morning, Helen and Steve, thank you so much for your lovely comments - it was absolutely my pleasure assisting you with your holiday and I hope your son is happy that you are visiting him. With kind regards, Louisa
Louisa was so friendly and helpful and…
Louisa was so friendly and helpful and every detail was taken care of. She has a wealth of travel knowledge and experience. Will definitely use Hays Travel in future. So much better than juggling bookings on line
December 20, 2025
Reply from Hays Travel - Douglas
Thank you so much for your lovely review, Jayne, it was my pleasure assisting yourself and Hermione :-) Have a wonderful Christmas and New Year! With kind regards, Louisa
Excellent service
Very friendly and helpful staff. Helped make the booking process effortless.
December 9, 2025
Reply from Hays Travel - Douglas
Good morning, Richard, thank you for your kind words - I hope you enjoy Christmas with your son in Grand Cayman! Kind regards, Louisa
Understanding my requirements for the…
Understanding my requirements for the holiday package and updating me on options on travel and hotel accommodation. Pleased with the service I received.
December 6, 2025
Reply from Hays Travel - Douglas
Paul , Thank you so much for taking the time to do a review.
I will pass this on to Tom.
Much appreciated.
Sandy Hodgkinson.
Store Manager
Great experience
A lovely girl called Elise handled my booking and made it extremely easy and comfortable for me. Felt like I was talking to a friend when working out flights and accommodation! Will be returning for my next trip.
December 11, 2025
Reply from Hays Travel - Douglas
Thank you so much for your lovely review, it is always appreciated! It was my pleasure doing this itinerary with you :) Elise
I've used hayes travel 3 times this…
I've used hayes travel 3 times this year and each time the staff have been more than helpful and found me the greatest deals and holidays. From city breaks to package Holidays and now flights. I've used other travel agents locally but would recommend this branch highly
December 7, 2025
Reply from Hays Travel - Douglas
Thank you for your lovely review Ian.
I will make sure this is passed over to Louisa who made your last booking.
Much appreciated.
Sandy Hodgkinson
Store Manager
Tom made a genuine effort to understand…
Tom made a genuine effort to understand what we required and was a pleasure to deal with - he is an outstanding ambassador for Hays Group
November 22, 2025
Reply from Hays Travel - Douglas
Thank you for your lovely review Warren.
I will make sure this is passed to Tom .
Much appreciated.
Sandy Hodgkinson
Store Manager
The member of staff ( Tom ) is amazing…
The member of staff ( Tom ) is amazing he can’t do enough to ensure your holiday is everything you asked for . He is pleasant, respectful and friendly.
November 30, 2025
Reply from Hays Travel - Douglas
Than you so much for your wonderful review .
I will make sure this is passed over to Tom
Much appreciated.
Sandy Hodgkinson
Store Manager
Reply from Hays Travel - Douglas
Thank you for your feedback, Sheree, it was my pleasure helping you with your river cruise next year! Many thanks, Louisa
Reply from Hays Travel - Douglas
Hi Lisa, thank you so much - Elise is our new to travel consultant and I really appreciate your patience and understanding, she is doing so well and this was her first cruise booking. With kind regards, Louisa
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