Thanks to Elise she helped very incredibly quick to help my partner get back from Palma after missing her flight. 5 STAR SERVICE FROM HER !!! Will be back to book are family holiday in October with... See more
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Being a regular customer in your Douglas Isle of Man branch I’m well known to the staff. Thus being said it’s such a lovely family branch as the staff are so welcoming, friendly and very helpful and... See more
Company replied
We were assisted with booking our holiday by Tom in the Douglas branch of Hay’s Travel. He is extremely helpful and efficient . We are an older couple and not confident with technology, but we didn’t... See more
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Great customer service with Elise 🙂 I had a great experience with the customer service I received over the phone. Elise was friendly, professional, and took the time to answer all of my que... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7/7a Strand Street, IM1 2ED, Douglas, United Kingdom
- 01624 671155
4.8
Excellent
405 reviews
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Reply from Hays Travel - Douglas
Thank you for your review.
I will make sure this is passed over to Elise the lady who looked after you.
Much appreciated.
Sandy Hodgkinson
Store Manager
Staff welcoming and friendly
Staff welcoming and friendly
Definitely knew their stuff.
February 24, 2026
Reply from Hays Travel - Douglas
Thank you so much for your lovely words, Kate, we really do appreciate it! I do hope you enjoy your trip with your Great Aunt. With kind regards, Louisa
Reply from Hays Travel - Douglas
Thank you so much, Gary, it was my pleasure assisting you with your holiday booking. With kind regards, Louisa
This was my fist experience with a…
This was my fist experience with a travel agent and Tom made everything so easy. I will be back again. Thank you Tom
February 24, 2026
Reply from Hays Travel - Douglas
Thank you for the wonderful review.
I will make sure this is passed on to Tom.
Much appreciated.
Sandy Hodgkinson
Store Manager
Fantastic service very competent…
Fantastic service very competent customer service lady
February 24, 2026
Reply from Hays Travel - Douglas
Thank you for the lovely review Dave.
I will make sure this is passed over to Elise the
lady who looked after you.
Much appreciated.
Sandy Hodgkinson
Store Manager
Very pleased with the service
Very pleased with the service. Louisa from the Isle of Man branch was extremely easy to deal with. Any questions I had were dealt with promptly. She made the experience of booking a holiday easy to do and made any points I wasn't sure about clear.
February 17, 2026
Reply from Hays Travel - Douglas
Thank you so much, Nick, it was my absolute pleasure assisting you with your amazing cruise holiday for your wedding anniversary in 2028! With kind regards, Louisa
We had cause to amend our booking (our…
We had cause to amend our booking (our error) this was rectified and rebooking completed painlessly!
Thank you to Sandy.
February 22, 2026
Reply from Hays Travel - Douglas
Thank you so much for your kind review. With kind regards, Louisa
Thomas was a great consultant
Thomas was a great consultant. Listened to what we were looking for and then offered suggestions
February 22, 2026
Reply from Hays Travel - Douglas
Thank you so much for your kind review. With kind regards, Louisa
Best Holiday Money
Went in to get holiday money. Best rates, quick, knowledgeable and friendly service. Thank you all.
February 16, 2026
Unprompted review
Reply from Hays Travel - Douglas
Thank you so much for your lovely review! All of the team here at Hays Travel really do strive to provide the best service we can. With kind regards, Louisa
Very helpful and spent time going…
Very helpful and spent time going through all options
February 4, 2026
Reply from Hays Travel - Douglas
Thank you for your review, Ann, Tom is a valued member of the team and is always so helpful and really enjoys helping our clients find their perfect holiday. Many thanks, Louisa
Louisa was very helpful and made…
Louisa was very helpful and made choosing a holiday stress feee
February 10, 2026
Reply from Hays Travel - Douglas
Good morning, Liz, it was my absolute pleasure helping you find your holiday! With kind regards, Louisa
From the moment we sat down with the…
From the moment we sat down with the agent we knew it would be an easy booking experience
She spent approximately 30 minutes making sure the choice of hotels was exactly what we were looking for
This is the third time we have used Hays and it most definitely won't be the last......well done Louisa !!
February 8, 2026
Reply from Hays Travel - Douglas
Thank you so much for your kind review - it was my pleasure assisting yourself and Ann with your holiday! With kind regards, Louisa
Very helpful with hotel suggestions and…
Very helpful with hotel suggestions and went out of there way to find me the hotel location I asked for.
Quick response to my question. Shout out to Elise for all her help and patience
Only down side was that I couldn't get the App to work .
January 29, 2026
Reply from Hays Travel - Douglas
Hi Fiona, Thank you so much for your feedback we really appreciate it and I hope you have a fab time away! I do understand in regards to the app, it's unfortunate you aren't on the Isle of man, however if you ever have 20 minutes to nip into your local branch I'm sure they will sort it for you :)
Staff always friendly
Staff always friendly, polite and listen to your requirements and can answer questions.
January 28, 2026
Reply from Hays Travel - Douglas
Thank you so much for taking the time this lovely review.
I will make sure this is passed on to Tom .
Much appreciated.
Sandy Hodgkinson
Store Manager
I went in knowing where I wanted to go…
I went in knowing where I wanted to go and for how long. Louisa checked all options for me to ensure that I had the best possible deal available.
January 25, 2026
Reply from Hays Travel - Douglas
Thank you for your lovely review, Heather, it was a pleasure as always to help you with your holiday! With kind regards, Louisa
Everything went smoothly and we got…
Everything went smoothly and we got exactly what we wanted
January 17, 2026
Reply from Hays Travel - Douglas
Hello! Thank you so much for your feedback, I'm so glad to hear everything had gone amazingly. Elise
Good friendly service, very helpful and we got the right deal, thankyou
Good friendly service
January 27, 2026
Reply from Hays Travel - Douglas
Thank you so much, Jamie, really do appreciate your review! With kind regards, Louisa
Hays Travel is the best
A fantastic experience from the minute I walked into the branch.
I was made very welcome and my flights were found to work best for me.
My money currency card was topped up with great efficiency and I was happy with the exchange rates.
Full marks to all at Hays Travel in Douglas ( Isle of Man)
January 25, 2026
Reply from Hays Travel - Douglas
Thank you so much for your lovely review - it was a pleasure helping you with your flights and so pleased that our lovely Forex Team were able to help with your currency requirements. With kind regards Louisa
Excellent service & price
They were very professional and extremely helpful by securing a price, within my budget to travel to Japan this year
January 14, 2026
Reply from Hays Travel - Douglas
Thank you for your lovely review.
I will pass this over to Tom who booked your holiday.
Much appreciated.
Sandy Hodgkinson
Store Manager
Very welcoming and helpful
Very welcoming and helpful. My requirements were quickly dealt with after all possible options were considered. I will definitely use Hays Travel again for future travel.
January 20, 2026
Reply from Hays Travel - Douglas
Thank you so much for your kind words, Ingrid, it was absolutely my pleasure assisting you with your river cruise booking. With kind regards, Louisa
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