Thanks to Elise she helped very incredibly quick to help my partner get back from Palma after missing her flight. 5 STAR SERVICE FROM HER !!! Will be back to book are family holiday in October with... See more
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See what reviewers are saying
Being a regular customer in your Douglas Isle of Man branch I’m well known to the staff. Thus being said it’s such a lovely family branch as the staff are so welcoming, friendly and very helpful and... See more
Company replied
We were assisted with booking our holiday by Tom in the Douglas branch of Hay’s Travel. He is extremely helpful and efficient . We are an older couple and not confident with technology, but we didn’t... See more
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Great customer service with Elise 🙂 I had a great experience with the customer service I received over the phone. Elise was friendly, professional, and took the time to answer all of my que... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7/7a Strand Street, IM1 2ED, Douglas, United Kingdom
- 01624 671155
4.8
Excellent
405 reviews
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Great service, excellent value
We were immediately assisted by Louisa in the Douglas, Isle of Man branch : she was excellent. Louisa had personal and detailed knowledge of where we want to visit which made us reassured about our destination. All of our questions were answered and we felt very well cared for. Top marks !
September 13, 2025
Unprompted review
Reply from Hays Travel - Douglas
Thank you for your review, David, it was my pleasure helping you organise your holiday! Louisa
Great service, excellent value.
We were assisted immediately and Louisa was an excellent advisor. Louisa had personal knowledge of our destination and was very helpful about every aspect of our planned holiday. Our chosen package is very good value and being able to fly from Liverpool is a big advantage for us. Personal service is an important factor and our experience was immeasurably better than booking a holiday online.
September 14, 2025
Reply from Hays Travel - Douglas
Thank you so much for your review, it is very much appreciated and it was my pleasure organising your holiday for you. Louisa
Sandra was brilliant from start to…
Sandra was brilliant from start to finish explained everthing . Brilliant price.
September 10, 2025
Reply from Hays Travel - Douglas
Thank you so much for your lovely review.
It really is appreciated.
Sandra
Thomas is amazing!
Thomas was very helpful giving good suggestions while listening to our needs and wants with our trip! He was attentive and made sure we got the best value for money we could!
August 27, 2025
Reply from Hays Travel - Douglas
Thank you so much for this wonderful review.
I will make sure Tom see's this on his return.
Much appreciated.
Sandy
Tom was very helpful
Tom was very helpful, but he did have a lot of distractions as they seemed to be short staffed, but he did a great job shorting out our holiday.
August 31, 2025
Reply from Hays Travel - Douglas
Thank you for your review.
Yes you were correct. We had people on Annual Leave and in Training.
We really appreciate your feedback.
Much appreciated
Sandy Hodgkinson
Store Manager
Gave us options which were not visible…
Gave us options which were not visible online, saved us a lot of money
August 28, 2025
Reply from Hays Travel - Douglas
Thank you for taking the time to make a review .
Much appreciated.
Sandy Hodgkinson
Store Manager
Louisa is friendly and helpful
Louisa is friendly and helpful. We had a general idea what we wanted for January 2026, and she found us a five star hotel with a beach-front location, sea view rooms and the board option we wanted, all at a really good price. She also gave some helpful tips about the location.
August 22, 2025
Reply from Hays Travel - Douglas
Thank you for your great review.
I will forward this review onto Louisa.
Much appreciated.
Sandy Hodgkinson
Store Manager
Sandy put us at our ease then expertly…
Sandy put us at our ease then expertly advised then got us booked on our next cruise
A really nice and helpful person
Thank you Sandy
August 22, 2025
Reply from Hays Travel - Douglas
Thank you so much for the lovely review.
It really is appreciated.
Sandy
Travel representative was very…
Travel representative was very helpful,pleasant and polite. Holiday for next year booked.
August 20, 2025
Reply from Hays Travel - Douglas
Thank you for taking the time to write a review.
I will pass this to Tom .
Much appreciated.
Sandy Hodgkinson
Store Manager
Louisa and Tom are very knowledgeable
Louisa and Tom are very knowledgeable, helpful and lovely to deal with.
August 16, 2025
Reply from Hays Travel - Douglas
Thank you for your lovely review.
I will pass this to Louisa and Tom
Much appreciated.
Sandy Hodgkinson
Store Manager
Reply from Hays Travel - Douglas
Thank you so much for your review.
Really is appreciated.
Sandy
The agent was very knowledgeable and…
The agent was very knowledgeable and friendly. Found a holiday perfect for myself and my friend.
August 6, 2025
Reply from Hays Travel - Douglas
Thank you for your review. I will make sure this is passed over to Louisa.
Much appreciated
Sandy Hodgkinson
Store Manager
Reply from Hays Travel - Douglas
Thank you for taking the time to write a review.
I will pass this on to Louisa .
Much appreciated.
Sandy Hodgkinson
Store Manager
We always get excellent service from…
We always get excellent service from Sandy and staff at our Douglas Hays Travel. Sandy always goes that extra mile to get the best deal 😊👍
August 17, 2025
Reply from Hays Travel - Douglas
Thank you so much for your lovely review Joan and Maynard 😊
It really is appreciated.
Sandy
Tom was more than happy to sit and go…
Tom was more than happy to sit and go through all the details before booking. Very helpful.
August 14, 2025
Reply from Hays Travel - Douglas
Really appreciate this and will make sure Tom get's to read it.
Thank you.
Sandy Hodgkinson
Store Manager
Sandy is our go-to helpful efficient…
Sandy is our go-to helpful efficient and accomodating travel agent
August 14, 2025
Reply from Hays Travel - Douglas
Thanks so much Tracey and Sean 😊
Really appreciate you taking the time to write a review for me.
Sandy
Thomas spend time explaining all parts…
Thomas spend time explaining all parts of my holiday all staff acted in a professional manner
August 13, 2025
Reply from Hays Travel - Douglas
Thank you for this lovely review.
I will make this is passed to Tom.
Much appreciated.
Sandy Hodgkinson
Store Manager
15% uplift on off IoM travel unjustifiable
The travel consultant was excellent and went through everything with us.
I was however disappointed to find we had to pay in full compared to a deposit if purchased online.
Whist we still completed the holiday with you, we did not purchase our off Isle of Man travel with you due to the 15% uplift. This is completely unjustified and would in future compromise our booking a holiday with Hays Travel.
August 8, 2025
Reply from Hays Travel - Douglas
Thank you David for taking the time to write your review.
Much appreciated
I am happy to call you with regard to your concerns regard to the off island flights.
Sandy Hodgkinson
Store Manager
I went to Hayes travel agents yesterday in Douglas …
I went to Hayes travel agents yesterday they were very good excellent they sorted the issue out that I had and all was good one of the best Hayes travel agents
August 8, 2025
Reply from Hays Travel - Douglas
Thank you for your lovely comments. I will make sure Louisa see's your review.
Much appreciated.
Sandy Hodgkinson
Store Manager
The girls are great to deal with
August 7, 2025
Reply from Hays Travel - Douglas
Thanks Jeanette
Much appreciated
Sandy x
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