Hays Travel - Douglas Reviews 

Sandy’s attention to detail was second to none. Nothing was too much trouble and an absolutely lovely lady who wants to make the process of booking as easy as possible!
Won’t go to anyone else to book 😀

Very helpful and informative about my choice of holiday. Tom was knowledgable about each island.

Fantastic!! Tom (especially) and staff members so very pleasant and patient and very helpful while booking our holiday to Turkey for September!! would definitely book with Hays Travel again and have recommended Tom in Hays Travel Douglas to family and friends if they need any assistance booking a holiday.

Tom did us proud yesterday. Such a nice helpful guy who knows his job. Nice one Hays 🤓

Just that Louisa was so professional in every way, so patient, and never once felt under pressure to book something, there and then. We told her we had to wait a few days before we could book, she was so friendly, and we did book a few days later, so happy

I have booked 3 holidays with Hays over the past 3 years. Tom, at Hays Douglas Isle of Man is very polite and helpful. Nothing is too much trouble and the holidays have always gone smoothly.

My one recommendation is regarding the booking service. Hays IOM is based spacious office with a total of 6 desks. All of the times I have booked the 2 agents serving customers have sat on desks which are very close together. They are so close together it is impossible for everyone concerned to hear and concentrate on their own holiday plans.

Might I suggest the agents distance themselves so customers have the ability to hear clearly. I am definitely in the demographic of Hays customers (65+)whilst I am not hard of hearing anyone who is may have given up on trying to book the holiday

The guy was very helpful explaining everything I needed to know.

Highly professional friendly , helpful service

Tom was good at answering our questions and sorting out what we wanted

Louisa was very diligent and patient, she took the time to learn and understand what we were looking for in a holiday and then to present us with options.

Helpful well informed staff

such lovely staff, friendly and knowledgeable. nothing was too much trouble. so convenient to shop at Hays.

Tom was great and listened to our needs then phoned Newmarket with the exact requirements

Gave us the time and patience to book us the exact holiday we wanted in a helpful friendly manner.

We went to the Douglas office to book our flights for our honeymoon some time in March I think. Can’t remember the exact date as we were never send an email. Just paper printed for us.

We specifically stated we had, had trouble in Gran Canaria airport through Ryan air in December with luggage and got stung for €180

Louisa told us she was sorry we had such a terrible time and it wouldn’t happen with them. So she booked our flights to gran Canaria for our honeymoon with luggage both ways or so we were told. We got our luggage out there ok.

On our return jet2 showed us a manifest with no luggage at all…..there or back and we were stung again for money. We are Starting to think they stooped as low as ryan air to blag money out of us, they are all just the same!!!!! Greedy and tell you what you want to hear but really they don’t give a toss!

We put in a complaint and nothing was done! No apology, nothing. Avoid like the plague

A friendly and efficient service from a knowledgeable team.

I’m not an experienced traveler so I do tend to pop in regularly to ask questions about my travel plans.
This in never a problem to the staff in the Douglas branch where their patience and enthusiasm (and banter) is so welcome.
I’d recommend Hays to anyone and I, for one, will always use them for my travel requirements.

Excellent help.and so good at her job