Thanks to Elise she helped very incredibly quick to help my partner get back from Palma after missing her flight. 5 STAR SERVICE FROM HER !!! Will be back to book are family holiday in October with... See more
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Elise has been very quick to understand our needs and has put together what looks like an ideal package.
Being a regular customer in your Douglas Isle of Man branch I’m well known to the staff. Thus being said it’s such a lovely family branch as the staff are so welcoming, friendly and very helpful and... See more
Company replied
We were assisted with booking our holiday by Tom in the Douglas branch of Hay’s Travel. He is extremely helpful and efficient . We are an older couple and not confident with technology, but we didn’t... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7/7a Strand Street, IM1 2ED, Douglas, United Kingdom
- 01624 671155
4.8
Excellent
405 reviews
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Summer holiday
Excellent friendly service . Very informative. & looked for the best deal
April 27, 2025
Reply from Hays Travel - Douglas
Thank you so much, Tara, it was my pleasure helping you book your fantastic holiday! With kind regards, Louisa
The staff at Hay,s Travel in Douglas…
The staff at Hay,s Travel in Douglas was.nothing less than exceptional,especially Tom whom showed great communication & organisational skills,.he is a credit to.his team and I.thank everyone there for helping me in a situation outwith my.control. I have no hesitation on recommending Hay,s Travel Douglas.Isle.of Man
April 24, 2025
Reply from Hays Travel - Douglas
Thank you for your review, Marion, it was our pleasure to help you. Tom is a great asset to the team here at Hays Travel Douglas. With kind regards Louisa
Reply from Hays Travel - Douglas
Thank you so much, Freya, it was my pleasure helping you find your family holiday! With kind regards, Louisa
I went with my wife to your Isle of Man…
I went with my wife to your Isle of Man branch at Strand St., Douglas on 12th April knowing that we wanted a coach holiday in the U.K. but little else. We saw Tom and he was so helpful and took enormous trouble to find us a suitable holiday and pick up/drop off points, as we have to get from the island here across to the U.k. Altogether it was a pleasant experience making the reservation.
April 13, 2025
Reply from Hays Travel - Douglas
Thank you for your lovely review.
I will make sure this is passed over to Tom.
Much appreciated.
Sandy Hodgkinson
Store Manager
The Booking Experience
The Booking Experience
Louisa, the Travel assistant was very pleasant, helpful, and efficient.
April 17, 2025
Reply from Hays Travel - Douglas
Thank you for your review.
I will make sure this is passed over to Louisa.
Much appreciated
Sandy Hodgkinson
Store Manager
Very helpful and knowledgeable
I met a very knowledgeable and helpful lady called Sandra when I went into Hays Travel to seek advice about a cruise. She went through things thoroughly with me, clarified things directly with the Cruise Line and it ended with my paying the deposit the same day. Thank you.
April 15, 2025
Reply from Hays Travel - Douglas
Thank you Julie for your lovely review.
This really is appreciated.
Sandra Hodgkinson
Store Manager
Brilliant thank you
Seem immediately went to great lengths to help me get my holiday
Good working knowledge
April 12, 2025
Reply from Hays Travel - Douglas
Good morning, Alan, Thank you so much for the review - I really appreciate it and I am pleased we managed to get your flights and hotel sorted for your trip to see your family in Australia. Many thanks, Louisa
Customer service
My experience was outstanding .I was served by Louisa who listened to me about what l requested took the time to look at various. Options I am travelling on my own and she listened to my requests and nothing was too much trouble,as a result l am looking forward to a stress free experience and will certainly be back to Hays Travel.
April 5, 2025
Reply from Hays Travel - Douglas
Thank you for your wonderful review.
I will make sure this is reviewed with Louisa and my team.
This really is appreciated.
Sandy Hodgkinson
Store Manager
Very efficient pleasant service.Thank…
Very efficient pleasant service.Thank you Hayes. I appreciate the ease of booking.Sincerely Mary Stewart
April 3, 2025
Reply from Hays Travel - Douglas
Thank you so much for the review, Mary, really appreciate it! With kind regards Louisa
Your agent was very helpful
Your agent was very helpful, honest and above all very patient despite our indecisiveness
April 1, 2025
Reply from Hays Travel - Douglas
Dear Steve, Thank you so much for your fantastic review. Tom always tries to go above and beyond for his clients and I am please he was able to find you a great holiday. With kind regards Louisa
Reply from Hays Travel - Douglas
Thank you so much for the fantastic review, Chris! We all work together as a team to ensure our customers get the best service! With kind regards, Louisa
Tom in the Isle of Man branch
Tom in the Isle of Man branch was very helpful and explained all the options very thoroughly. He took onboard all my holiday must haves and came up with some excellent options before I decided on my preferred hotel and location.
March 30, 2025
Reply from Hays Travel - Douglas
Thank you so much for your review, Tina, Tom is a great asset to our team and always goes the extra mile for his customers. With kind regards, Louisa
Above and beyond for my booking
Sandy, the member of staff, went above and beyond. She stayed on after working hours to make sure I got the best deal and that my booking was sorted. I was so grateful for her time and patience. Thank you Sandy!
March 26, 2025
Unprompted review
Reply from Hays Travel - Douglas
Dear Anna, Thank you for your wonderful review! Sandy's experience in the travel industry is second to none and her dedication is outstanding! With kind regards, Louisa
Tom was excellent
Tom was excellent! Great consultant, and I would book with Hays again! :-)
March 21, 2025
Reply from Hays Travel - Douglas
Thank you for your lovely review.
I will make sure this is passed on to Tom.
Much appreciated.
Sandy Hodgkinson
Store Manager
Tom was fantastic to deal with and…
Tom was fantastic to deal with and nothing was too much trouble.
March 23, 2025
Reply from Hays Travel - Douglas
Thank you for you review, David, Tom always goes above and beyond for his clients - he's an asset to Hays Travel. With kind regards Louisa
Reply from Hays Travel - Douglas
Thank you, Shaun, Sandy is a true asset to us at Hays Travel! With kind regards, Louisa
Louisa is a great asset to your…
Louisa is a great asset to your company. Very friendly and knowledgeable about all aspects of the travel industry. Would highly recommend her.
March 23, 2025
Reply from Hays Travel - Douglas
Thank you Jillian, real appreciate the positive review - always try my hardest for my customers! With kind regards, Louisa
Excellent service
March 13, 2025
Reply from Hays Travel - Douglas
Thank you so much for your review, Pam, really appreciate you taking the time out. Kind regards
Louisa
Reply from Hays Travel - Douglas
Thank you, Ryan, we are very proud of what Tom is achieving here - he's a great asset. Kind regards Louisa
Louisa was absolutely fantastic
Louisa was absolutely fantastic, so helpful and very quick to arrange our upcoming holiday. we will definitely be calling her again in the future.
Thank you Louisa :)
March 15, 2025
Reply from Hays Travel - Douglas
Thank you for the lovely review, Monica, it was a pleasure helping you with your holiday. Kind regards Louisa
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