My partner and I have been thinking about a long trip to explore Canada for a while, so we popped into the Hays shop in Strand Street, Douglas. Thinking we would just be picking up a couple of brochur... See more
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Thanks to Elise she helped very incredibly quick to help my partner get back from Palma after missing her flight. 5 STAR SERVICE FROM HER !!! Will be back to book are family holiday in October with... See more
Company replied
Elise has been very quick to understand our needs and has put together what looks like an ideal package.
Company replied
Being a regular customer in your Douglas Isle of Man branch I’m well known to the staff. Thus being said it’s such a lovely family branch as the staff are so welcoming, friendly and very helpful and... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7/7a Strand Street, IM1 2ED, Douglas, United Kingdom
- 01624 671155
4.8
Excellent
406 reviews
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Louisa was absolutely fantastic
Louisa was absolutely fantastic, so helpful and very quick to arrange our upcoming holiday. we will definitely be calling her again in the future.
Thank you Louisa :)
March 15, 2025
Reply from Hays Travel - Douglas
Thank you for the lovely review, Monica, it was a pleasure helping you with your holiday. Kind regards Louisa
Fella was very helpful sorting out our…
Fella was very helpful sorting out our travel insurance.
All sorted & emailed to us.
Happy with price, most importantly talking to someone in person & not online.
March 15, 2025
Reply from Hays Travel - Douglas
Thank you so much for your fantastic review, Richard. Tom is an asset to our store and lovely person to work with. Kind regards, Louisa
Luisa was kind
Luisa was kind, attentive and able to answer all questions no matter how difficult or complicated they were. She was so pleasant and friendly and nothing was too much trouble.
March 2, 2025
Reply from Hays Travel - Douglas
Thank you for your lovely review.
I will make sure this is passed on too Louisa.
Much appreciated.
Sandy Hodgkinson (Store Manager)
I got a lovely holiday sorted by Sandra…
I got a lovely holiday sorted by Sandra who is a credit to the company I was not pushed in to any holiday
and she sorted everything I needed well done.
March 8, 2025
Reply from Hays Travel - Douglas
Thank you Gerard for your lovely review.
It really is appreciated.
Sandra
Absolutely happy with booking our dream…
Absolutely happy with booking our dream holiday the agent was terrific helpful friendly and gave expert advice 5 stars for us
March 1, 2025
Reply from Hays Travel - Douglas
Thank you so much for your lovely review.
I will make sure this is passed on to Louisa.
Much appreciated.
Sandy Hodgkinson (Store Manager)
this is the second time we have gone to…
this is the second time we have gone to see Sandra who has help us before (turkey). Her knowledge about our holiday designation was very good to know that is was the place we hope it was. Just under an hour with her and we booked holiday, Plane off and back on isle and a hotel at Gatwick, i will keep come back because i know i will get the best advice and service to make sure we have a great holiday. thanks Sandra. x
March 1, 2025
Reply from Hays Travel - Douglas
Thank you so much for the lovely review Stephen.
It really is appreciated .
Wishing you a fabulous holiday.
Sandra
Sandi was so thorough and managed to…
Sandi was so thorough and managed to source a great hotel and holiday. She didn't rush us and we felt her help was invaluable. Many thanks Sandi
February 27, 2025
Reply from Hays Travel - Douglas
Thank you so much for your wonderful review.
It really is appreciated.
Many thanks Sandy
We spent time with the Branch manager…
We spent time with the Branch manager who was brilliant and found us the holiday we wanted
Thank you
February 25, 2025
Reply from Hays Travel - Douglas
Thank you so much for your lovely review.
Much appreciated.
Sandy Hodgkinson ( Store Manager )
Reply from Hays Travel - Douglas
Thank you for taking the time to complete a lovely review.
I will make sure this is passed on to Louisa.
Much appreciated.
Sandy Hodgkinson ( Store Manager)
As a returning customer
As a returning customer, Louisa made both my partner and I myself feel understood and welcome and provided an excellent holiday package for us both.
February 21, 2025
Reply from Hays Travel - Douglas
Thank you so much for the wonderful review, Paul & Tracy. Was lovely to meet you both and really happy that we managed to find you a great holiday option! Kind regards Louisa
Excellent service very helpful staff at…
Excellent service very helpful staff at iom branch brilliant very accommodating
February 4, 2025
Reply from Hays Travel - Douglas
Thank you for your review, Ilona, it was a pleasure to help you with your holiday. Louisa
Reply from Hays Travel - Douglas
Thank you for taking the time out to write a review-much appreciated! Hope you have a fabulous holiday. Louisa
The lady who assisted me was so…
The lady who assisted me was so helpful.(i forgot the name)great experiece during my booking.
February 13, 2025
Reply from Hays Travel - Douglas
Thank you for taking the time out to complete a review - really appreciate your kind words. It was a pleasure to help you! Louisa
Booked 2 trips
Booked 2 trips, one for 2025 and another for 2026. Took awhile to arrange but came away feeling very satisfied with the service provided
February 13, 2025
Reply from Hays Travel - Douglas
Thank you for taking your time to write a review.
I will make sure this get passed on to Tom.
Much appreciated.
Sandy Hodgkinson
Store Manager
Cruise holiday
Cruise holiday
I thought I would get some information and
advice about a cruise for next January. I'm
so glad I did as I was helped by the manager Sandra , She was so informative
and knowledgeable that I booked a cruise
for next year, Sandra helped me with all the aspects of the cruise ship, to cabin , restaurants . Even booked us our flights, im really impressed with the attention to detail.
Thank you
February 8, 2025
Reply from Hays Travel - Douglas
Thank you so much for your wonderful review.
It really is appreciated .
Thank you , Sandy 😊
Sandra was so polite and helpful…
Sandra was so polite and helpful explaining all about the cruise we were looking at and guided and advised us on a lot of different things including all travel arrangements. So friendly
January 30, 2025
Reply from Hays Travel - Douglas
Thank you so much for your lovely review.
It really is appreciated.
Sandy
Absolutely 💯 …
We went into hays just to ask about cruises, and came out fully booked, plus an extra few days added on in a wonderful hotel all in our price range and Sandra, the manager was so helpful explaining everything that we needed, she was just perfect 🤩
January 30, 2025
Reply from Hays Travel - Douglas
Thank you so much for taking the time to write a review and your kind words.
It's so appreciated.
Sandra
Shop staff were very knowledgeable and…
Shop staff were very knowledgeable and helpful.
January 30, 2025
Reply from Hays Travel - Douglas
Thank you Julie for taking the time to write a review.
Much appreciated.
Sandy
Excellent experience booking a holiday
Thomas Taylor the travel consultant handled my enquiry very professionally and nothing was too much trouble.
He was a pleasure to deal with taking his time to explain all the options available to me.
February 5, 2025
Reply from Hays Travel - Douglas
Thank you Mike for your glowing review .
I will make sure Tom and the Team get to see this review.
Much appreciated.
Sandy Hodgkinson
Store Manager
Reply from Hays Travel - Douglas
Thanks so much for your review
I will make sure this get's passed to Tom :)
Much appreciated.
Sandy
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