As always, Cheryl and her wonderful team went over and above to ensure that I secured a flight itinerary that is outside of my normal schedules. The care they show, and professionalism they exude is... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Once again the staff at Hays Travel were excellent. This time it was Cheryl who sorted our holiday out for us. She was able to source several different holidays which met our requirements. At no po... See more
Company replied
The lady who dealt with our cruise holiday was very kind and extremely helpful in helping us book a cruise to celebrate our 50th anniversary. Cheryl went out of her way to provide all the options avai... See more
Company replied
We used Hays Travel in Downham Market to book an Alaskan Cruise via Vancouver for my 40th Birthday. Gemma at the Downham Market branch was fantastic from start to finish. She was informative, helpful... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Ground Floor, Unit 10 Wales Court, PE38 9JZ, Downham Market, United Kingdom
- 01366 383724
4.9
Excellent
677 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So helpful in looking through brochures…
So helpful in looking through brochures to choosing what was best for us thank you.
August 6, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting you with your holidays. Kind regards, Emily
Operation Oklahoma '26/'27
As always, Cheryl and her wonderful team went over and above to ensure that I secured a flight itinerary that is outside of my normal schedules. The care they show, and professionalism they exude is outstanding and is why I will never go anywhere else.
Thank you all.
Steve V.
August 6, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting you with your holidays. Kind regards, Cheryl
I wanted to say that Emily was very…
I wanted to say that Emily was very helpful and made booking our holiday enjoyable, we got exactly what we were looking for, well done
July 31, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting you with your holidays. Kind regards, Emily
Once again the staff at Hays Travel…
Once again the staff at Hays Travel were excellent. This time it was Cheryl who sorted our holiday out for us. She was able to source several different holidays which met our requirements. At no point did we feel rushed into making a decision about which holiday to take .
Once again Hays Travel in Downham Market is our 'go to'travel agency
July 28, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting you with your holidays. Kind regards, Cheryl
Recently booked a cruise
Recently booked a cruise. Cheryl was extremely helpful and knowledgeable. Always a great service from Hays, would highly recommend
July 28, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting you with your holidays. Kind regards, Cheryl
Gemma was knowledgeable
Gemma was knowledgeable, friendly and helpful. The whole booking process was quick and easy.
July 28, 2026
Reply from Hays Travel - Downham Market
Thank you for your lovely kind review, it was a pleasure assisting with your lovely holiday arrangements. Thank you Gemma
Hassle free
We are very fussy with our type of accommodation and flight times and departure airports.
Cheryl was very patient and understanding, took the time to forfill our requirements.
Many thanks Cheryl.
July 25, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Cheryl
Millie was amazing and very helpful
Millie was amazing and very helpful, when booking our little holiday to Madeira. Downham Market branch 😊
July 25, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Millie
Excellent service from Hays
Gemma was excellent: knowledgeable, helpful and gave great advice. Wouldn’t hesitate to use them again. Booking process was really very easy and the follow up service was fast and efficient.
July 16, 2026
Reply from Hays Travel - Downham Market
Thank you for your lovely kind review. It was a pleasure assisting with your holiday requirements.
thanks
Gemma
Very friendly knowlegable staff
Very friendly knowlegable staff. I have been using this agents for years and have always found them exceptional
July 16, 2026
Reply from Hays Travel - Downham Market
Thank you for your lovely kind review , it is always a pleasure assisting with your holiday requirements.
Gemma
Cheryl and the team always go above and…
Cheryl and the team always go above and beyond to help all their customers and to help find them the best holiday experience ever. Would never book our holidays with anyone else.
July 15, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting with your holidays. Kind regards, Cheryl
As always the staff are brilliant at…
As always the staff are brilliant at sorting out my trip for nine people.They are always on the ball and full of information.
July 14, 2026
Reply from Hays Travel - Downham Market
Thank you for you kind review, it was a pleasure assisting you with your holiday. Kind regards, Millie
Mediterranean Cruise
The lady who dealt with our cruise holiday was very kind and extremely helpful in helping us book a cruise to celebrate our 50th anniversary. Cheryl went out of her way to provide all the options available and prices and deal with any additional queries. I would thoroughly recommend Cheryl and the team and looking forward to our magical cruise
July 10, 2026
Reply from Hays Travel - Downham Market
Thank you for you kind review, it was a pleasure assisting you with your holiday. Kind regards, Cheryl
The agent was very friendly
The agent was very friendly, knowledgeable, not pushy, gave us all the options we asked for.
July 12, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Emily
Reply from Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting you with your holidays. Kind regards, Emily
very nice and helpful always happy to…
very nice and helpful always happy to help always got a smile I have booked with hays for the last three years
July 8, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting you with your holidays. Kind regards, Gemma
Reply from Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting you with your holidays. Kind regards, Millie
Reply from Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting you with your holidays. Kind regards, Gemma
Hays in Downham Market is an excellent…
Hays in Downham Market is an excellent branch. Always greeted with a hello and smile however busy they are.
Cheryl managed to find me a brilliant
Cruise as she knows my likes and dislikes. I never feel rushed and can always ask many questions.
July 2, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting you with your holidays. Kind regards, Cheryl
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.