A wonderful experience overall. Millie talked us through all our options and helped us to book next year’s holiday; she also supported my daughter with her options for booking a first solo adult trip.... See more
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I like to deal with a person who has the experience and expertise to ensure my trips are as smooth and enjoyable as possible and are at the end of the phone if there are any problems. I have used my... See more
Company replied
Very nice young lady, very helpful it was a booking for 6 people, and she understood everything we wanted and was more than willing and very helpful
Company replied
Once again the staff at Hays Travel were excellent. This time it was Cheryl who sorted our holiday out for us. She was able to source several different holidays which met our requirements. At no po... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Ground Floor, Unit 10 Wales Court, PE38 9JZ, Downham Market, United Kingdom
- 01366 383724
4.9
Excellent
697 reviews
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many thank for your time an help with…
many thank for your time an help with our booking :)
June 27, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Cheryl
Always excellent service staff can't do…
Always excellent service staff can't do enough to help
October 24, 2025
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Cheryl
Excellent service once again
Excellent service once again. and the assistant. Ella she was very helpful and done everything we wanted many thanks.
June 25, 2026
Reply from Hays Travel - Downham Market
Thank you for your lovely kind review . It was a pleasure assisting with your travel requirements.
Ella & Cheryl
A very helpfull member of staff who…
A very helpfull member of staff who took time to investigate my question
June 17, 2026
Reply from Hays Travel - Downham Market
Thank you for your lovely kind review . It was a pleasure assisting with your travel requirements.
Ella
Great people
Great people, always a smile and keeps us well informed. Makes the booking of the holiday easy and pleasurable.
June 24, 2026
Reply from Hays Travel - Downham Market
Hi, thank you for your lovely kind review , it was a pleasure assisting with your holiday arrangements.
Gemma
Reply from Hays Travel - Downham Market
Thank you for your lovely kind review. it was a pleasure assisting with your holiday requirements .
Emily & Gemma
Hays are always helpful and we always…
Hays are always helpful and we always feel totally confident with the facts they tell us..
Gemma in Hays in Downham Market is our travel angel….she is amazing.
June 20, 2026
Reply from Hays Travel - Downham Market
Thank you for your lovely kind review, it was a pleasure assisting with your holiday requirements.
Thank you
Gemma
Very Helpful
The young lady (Emma, I think) was helpful, informative, made calls to make arrangements which we would not have been able to do online.
June 16, 2026
Reply from Hays Travel - Downham Market
Thank you for your lovely kind review. It was a pleasure assisting with your holiday requirements.
Emily
Cheryl took the time to go through all…
Cheryl took the time to go through all my options and discussed my husband’s mobility assistance and that the lodge would be suitable for him no pressure we booked the trip the next day.
June 14, 2026
Reply from Hays Travel - Downham Market
Thank you for your lovely kind review. It was a pleasure assisting with your holiday requirements.
Cheryl
Very pleased with the service.
Very pleased with the service.
The young girl was very helpful.
June 13, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Emily
The New Era.
Hi, would like to thank Millie for going the extra mile to sort us a fantastic holiday cruise, and we are sure it will live up to Hayes quality, as always we we pop in every one is always helpful.
As always George and Linda.
June 12, 2026
Reply from Hays Travel - Downham Market
Thank you for kind review, it was a pleasure assisting you with your cruise. Kind regards, Millie
Gemma
Gemma, was very helpful in sorting out our holiday. Nothing was too much trouble. I always use Hays Travel when it comes to booking holidays. Always greeted with a welcoming smile 😊. Will highly recommend.
June 10, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting you with your holidays. Kind regards, Gemma
Hays Downham Market the Bestv
Hays in Downham market are all very helpful and the best Service
June 3, 2026
Reply from Hays Travel - Downham Market
Thank you for your lovely kind review. It was a pleasure assisting with your holiday requirements.
Cheryl
Reply from Hays Travel - Downham Market
Thank you for your lovely kind review. It was a pleasure assisting with your holiday requirements.
Gemma
Trip of a lifetime
We used Hays Travel in Downham Market to book an Alaskan Cruise via Vancouver for my 40th Birthday. Gemma at the Downham Market branch was fantastic from start to finish. She was informative, helpful and her knowledge helped us guide and select the best options for us. We had the best experience and a trip of a lifetime spoilt with seeing Humpback Whales, Orca's and Bald Eagles. All of the team at the Downham Market branch are welcoming and helpful. Thank you again
May 18, 2026
Unprompted review
Reply from Hays Travel - Downham Market
Thank you for your lovely kind review. It was a pleasure assisting with your holiday requirements.
Gemma
An excellent place to go when needing flights, and other travel necessities.
The lady who dealt with me was very professional, friendly and most helpful.
June 8, 2026
Reply from Hays Travel - Downham Market
Thank you for your lovely kind review. It was a pleasure assisting with your holiday requirements.
Cheryl
New adventures.
Ella listened to our requirements and proceeded to obtain the holiday that we were looking for. At all times she kept us informed of what she was doing with regards to a third party involvement despite this being a lengthy phone call. She was calm and professional.
June 2, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting you with your holidays. Kind regards, Ella
Once again Cheryl at Hays Travel…
Once again Cheryl at Hays Travel Downham Market branch has been brilliant. My holiday in January and September this year was sorted last year with Cheryl who found me the flights and hotels I wanted and both at an excellent price. I have just been to enquire about a holiday for Jan/Feb27 and once again Cheryl found me an excellent deal so goes without saying I have booked. Can not fault this branch I do normally see or speak to Cheryl but have phoned and all the staff are very helpful and polite.
Thank you once again Hays Travel
June 3, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting you with your holidays. Kind regards, Cheryl
Everyone is always very welcoming
Everyone is always very welcoming. We were given all the time we needed to go through various holiday options without any pressure.
May 29, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Millie
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Millie
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