A wonderful experience overall. Millie talked us through all our options and helped us to book next year’s holiday; she also supported my daughter with her options for booking a first solo adult trip.... See more
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See what reviewers are saying
Cheryl was a model of patience when organising my flights for a party of 7 travelling to Shetland. I was very impressed and delighted to receive all the necessary paperwork so promptly. Thank you.
Company replied
I like to deal with a person who has the experience and expertise to ensure my trips are as smooth and enjoyable as possible and are at the end of the phone if there are any problems. I have used my... See more
Company replied
Once again the staff at Hays Travel were excellent. This time it was Cheryl who sorted our holiday out for us. She was able to source several different holidays which met our requirements. At no po... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Ground Floor, Unit 10 Wales Court, PE38 9JZ, Downham Market, United Kingdom
- 01366 383724
4.9
Excellent
697 reviews
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Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Millie
Welcoming with a smile
Always welcoming with a smile,all the staff are always willing to give honest advice
May 29, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Cheryl
I made an enquiry via the internet
I made an enquiry via the internet, Ella was really helpful,she's an asset to Hays ,I shall be asking for her in person, when I make any bookings or enquiries, thankyou Ella
May 29, 2026
Unprompted review
Reply from Hays Travel - Downham Market
Thank you for your kind review, We can not wait to assist you in the future :) -Ella
The staff were very helpful
The staff were very helpful
Gemma sorted everything out for us
May 21, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Gemma
Reply from Hays Travel - Downham Market
Thank you for your lovely kind review. It was a pleasure assisting with your holiday arrangements.
Kind regards
Gemma
Reply from Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting you with your holidays. Kind regards, Emily
Helpful and efficient
As usual such a helpful and efficient lady in Hays, Downham Market. Didn't rush us at all and answered all our questions.
May 16, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting you with your holidays. Kind regards, Cheryl
Jet 2holidays booking.
Always greeted with a smile and the booking procedure is simple and stress free.Although I knew the destination and hotel i wanted everything was explained to ensure the booking was as requested.Once again first class service thankyou.
May 10, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting with your holidays. Kind regards, Cheryl
Friendly and helpful staff.
May 8, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting with your holidays. Kind regards, Gemma
Gemma was amazing as always the whole…
Gemma was amazing as always the whole team at Downham are so friendly and welcoming we always book our holidays with them 😊
May 9, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting with your holidays. Kind regards, Gemma
Reply from Hays Travel - Downham Market
Thank you for you kind review, it was a pleasure assisting you. Kind regards, Gemma
Always made welcome and nothing is too…
Always made welcome and nothing is too much trouble
May 6, 2026
Reply from Hays Travel - Downham Market
Thank you for your lovely kind review, it was a pleasure assisting with your holiday requirements.
Cheryl
All the staff are very helpful and…
All the staff are very helpful and friendly. Always book with Hays in Downham Market. Cheryl was very helpful this time round. Thank you.
May 5, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Cheryl
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you. Kind regards, Millie
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Millie
Always excellant service from all the…
Always excellant service from all the staff!
Friendly helpfull and very patient!
April 26, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Gemma
I found Millie
I found Millie, at Downham Market, very likeable, efficient and she dealt with my request in no time at all.
A couple of days later she advised me I could go in and book my seats on the plane to Thailand which I did. And fortunately she asked if I had dietary requirements, which I had forgotten to mention, so we sorted that. And all I can do now is hope there is no war, and I can fly off feeling a tiny bit more relaxed. !
April 15, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you. Kind regards, Millie
Really helpful staff
Really helpful staff. Great to discuss and book a holiday with. They are so knowledgeable and friendly.
April 15, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Millie
Ella was absolutely amazing
Ella was absolutely amazing, she made the whole process very easy. I booked my holiday with Ella via email as I was unable to go in store and it was a very smooth process. She was able to give me a variety of different flight times and dates to make sure we were able to fly from our chosen airport. Highly recommend booking through Hays Travel and especially with Ella.
April 20, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Ella
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Ella
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