A wonderful experience overall. Millie talked us through all our options and helped us to book next year’s holiday; she also supported my daughter with her options for booking a first solo adult trip.... See more
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See what reviewers are saying
Cheryl was a model of patience when organising my flights for a party of 7 travelling to Shetland. I was very impressed and delighted to receive all the necessary paperwork so promptly. Thank you.
Company replied
I like to deal with a person who has the experience and expertise to ensure my trips are as smooth and enjoyable as possible and are at the end of the phone if there are any problems. I have used my... See more
Company replied
Once again the staff at Hays Travel were excellent. This time it was Cheryl who sorted our holiday out for us. She was able to source several different holidays which met our requirements. At no po... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Ground Floor, Unit 10 Wales Court, PE38 9JZ, Downham Market, United Kingdom
- 01366 383724
4.9
Excellent
697 reviews
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Helpful
the young lady who assisted us with a holiday was very pleasant and helpful.
She took her time and didn't rush us.
February 22, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Emily
Great!
Cheryl is always happy to help us. This is the second holiday we have booked with her. We would highly recommend Hays.
February 24, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Cheryl
Good service …
Very good service from Millie ,nothing was any bother she sorted and provided all what I ask..very please with the service
February 22, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Millie
Vacation to Nashville, Tennesee
Having checked out a potential trip on the internet for 2 adults and a teenage granddaughter to Nashville, we decided that we'd be in a safer place if we booked with Hays Travel rather than organise it ourselves. We used the Hays branch at Downham Market and sat down with Gemma to discuss the trip. She was extremely helpful and found a 'supplier' who was able to offer us the package that suited us. Thank you.
February 12, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Gemma
Amazing team especially Mille on this occasion
The whole team at Downham Market branch are totally amazing - I love their tic-tok posts
Millie was super patient with us whilst we decided what it was we exactly wanted this time
Wouldn't use any other travel agent
February 20, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure booking your cruise. Kind regards, Millie
Gemma was very friendly and helpful
Gemma was very friendly and helpful. She sorted out exactly what I wanted and booked it 😁
February 20, 2026
Reply from Hays Travel - Downham Market
Thank you for the kind review, it was a pleasure assisting you with your holiday. Kind regards, Gemma
Millie was super efficient as usual
Millie was super efficient as usual. A real personal service. Thank you
February 17, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Millie
Millie at Downham Market is just…
Millie at Downham Market is just amazing.. she remembered us from previous years and knew exactly what we wanted. So very helpful
February 17, 2026
Reply from Hays Travel - Downham Market
Thank you so much for your kind review, it is always a pleasure assisting with your holiday arrangements.
Kind Regards,
Millie
Reply from Hays Travel - Downham Market
Thank you so much for your kind review, it was a pleasure assisting with your holiday arrangements.
thanks again
Millie
Gemma provided excellent service…
Once again Gemma provided an excellent service and made booking my holiday a pleasure. I would recommend Hays Travel as there service is so personal and efficient
February 11, 2026
Reply from Hays Travel - Downham Market
Thank you so much for your kind review, it was a pleasure assisting with your holiday arrangements.
thanks again
Gemma
Reply from Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting you with your travel arrangements. Kind regards, Cheryl
Extremely helpful and was very patient…
Extremely helpful and was very patient when asking questions
February 1, 2026
Reply from Hays Travel - Downham Market
Thank you for your lovely kind review , it was a pleasure assisting with your holiday arrangements. Kind Regards,
Cheryl
Staff really helpful and considerate.
Staff really helpful and considerate.
Not pushy at all just there for you enjoy and experience your holiday.
Really care and want to know all about your experience when you’ve returned home.
This is Downham market agents but I’m sure all hays travel are the same.
February 1, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting you with your travel arrangements. Kind regards, Millie
Fabulous service staff are very…
Fabulous service staff are very welcoming and friendly and eager to help book your holiday giving expert help and knowledge of holidays and offers...nothing is too much trouble...cant fault the service
January 29, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holidays. Kind regards, Cheryl
Nice people help me to find right place…
Nice people help me to find right place to go
February 3, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review , it was a pleasure assisting with your holiday arrangements. Kind Regards,
Millie
Our situation was a group of 6 friends…
Our situation was a group of 6 friends booking 3 cabins on a Sunday morning in your Downham shop with Gemma. we looked at inside/outside and balcony prices and of course can we have cabins near each other - Gemma was excellent very, very experienced and a credit to your company - Why do I know? Because I've been in the cruise industry for 21 years and can spot great staff a mile off!!
January 27, 2026
Reply from Hays Travel - Downham Market
Thank you for your lovely kind review , it was a pleasure assisting with your holiday arrangements.
Thanks again
Gemma
Staff were very helpful and non fussy.
February 2, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review. Kind regards, Millie
I found the process of booking my…
I found the process of booking my holiday very easy as Gemma answered all my queries which put my mind at ease.
January 30, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Gemma
Very much helpful in finding a holiday…
Very much helpful in finding a holiday spending time looking and Very friendly and happy work starf all ways will to help and on trouble in spending the time in the Hays trave Downham Market
January 30, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Cheryl
Simply excellent customer service
Simply excellent customer service, so helpful and just the best.
January 23, 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Cheryl
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