Hays Travel - Dunoon Reviews 557

TrustScore 5 out of 5

5.0

208/210 Argyll Street, PA23 7HA Dunoon, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We recently booked a family cruise with Joan at Hays travel Dunoon. As always, Joan knows what we like and had got in touch when the 2028 dates had been released. We exchanged a few emails then... See more

Company replied

Rated 5 out of 5 stars

Our experience at Hays Travel was friendly and helpful. Our Travel advisor found the hotel we requested, booked our room, flights and transport. They also checked us into the flight. Basically took ca... See more

Company replied

Rated 5 out of 5 stars

Stress-free booking process. 5 Star service as usual from Scott who is so thoughtful, patient and above all listens. Great team here in Dunoon!

Company replied

Rated 5 out of 5 stars

Great welcome friendly staff had everything organised holiday booked money sorted in and out in half hour wouldnt go anywhere else Thanks

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 208/210 Argyll Street, PA23 7HA, Dunoon, United Kingdom

  • 01369858387

5.0

Excellent

TrustScore 5 out of 5

557 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stress-free booking process.

Stress-free booking process.
5 Star service as usual from Scott who is so thoughtful, patient and above all listens. Great team here in Dunoon!

May 14, 2026
Hays Travel - Dunoon logo

Reply from Hays Travel - Dunoon

Hi Jim and Margo. Thank you so much for leaving this lovely review and for booking with us again, I really appreciate it.
Scott and the Team 😊

Rated 5 out of 5 stars

Very pleasant

Very pleasant, helpful and explained all we needed to know

May 13, 2026
Hays Travel - Dunoon logo

Reply from Hays Travel - Dunoon

Hi Alan than you for your kind feedback it really is appreciated. Regards Joan

Rated 5 out of 5 stars

Excellent caring and professional service

Excellent service providing a caring and professional approach to booking the cruise. With knowledgeable and experienced advice to meeting the needs and requirements expressed.

The Staff were very friendly and informative, with an obvious desire to provide best service.

May 13, 2026
Hays Travel - Dunoon logo

Reply from Hays Travel - Dunoon

Hi Michael, Thank you for your kind feedback it really is appreciated. Regards Joan

Rated 5 out of 5 stars

Always friendly & welcoming

Great welcome friendly staff had everything organised holiday booked money sorted in and out in half hour wouldnt go anywhere else Thanks

May 12, 2026
Hays Travel - Dunoon logo

Reply from Hays Travel - Dunoon

Hi John, Thank you for your kind feedback it is really appreciated. Regards Joan

Rated 5 out of 5 stars

Amazing staff

Amazing staff, Margaret could not do enough to help us, very friendly and helpful.

May 10, 2026
Hays Travel - Dunoon logo

Reply from Hays Travel - Dunoon

Hi Iain

Thanks for taking the time and leaving us such another lovely review; we really do appreciate it.

Kind regards
Fiona & The Team

Rated 5 out of 5 stars

Our experience at Hays Travel was…

Our experience at Hays Travel was friendly and helpful. Our Travel advisor found the hotel we requested, booked our room, flights and transport. They also checked us into the flight. Basically took care of everything. Great experience.

May 2, 2026
Hays Travel - Dunoon logo

Reply from Hays Travel - Dunoon

Hi Brian and Theresa

I just wanted to say thank you so much for taking the time and leaving this lovely review; it really is appreciated and thanks for choosing us to book your holiday.

Kind regards
Fiona & The Team

Rated 5 out of 5 stars

Another holiday booked with Joan 😊

We recently booked a family cruise with Joan at Hays travel Dunoon. As always, Joan knows what we like and had got in touch when the 2028 dates had been released.
We exchanged a few emails then on booking in the shop, Joan took time to go through all our options, getting the right cabin to suit us, making things feel less stressful.
Joans customer service has always been fantastic, she keeps us right and is happy to help or reassure with any questions we have.
Joan is always our first contact when we look to book a holiday abroad and with sharing her own personal travel experiences makes us interested in trying new destinations.
We basically work to travel! 😁

May 7, 2026
Hays Travel - Dunoon logo

Reply from Hays Travel - Dunoon

Hi Samantha, thank you so much for booking with us again and for leaving this lovely review on Joan's service, we really appreciate it.
Scott and the Team 😊

Rated 5 out of 5 stars

Very helpful and everything I asked for…

Very helpful and everything I asked for with the booking was dealt with quickly and efficiently

April 30, 2026
Hays Travel - Dunoon logo

Reply from Hays Travel - Dunoon

Hi Alison

I just wanted to say thank you for taking the time and leaving this great review, it is really appreciated; and thank you for continuing to book with us.
Kind regards
Fiona & The Team

Rated 5 out of 5 stars

First Class

First class service as always from Fiona and appreciate Joan’s personal insights of the cruise I just booked. Wouldn’t go anywhere else to book a holiday through a TA.

April 30, 2026
Hays Travel - Dunoon logo

Reply from Hays Travel - Dunoon

Hi Christine

I just wanted to say thank you so much for taking the time and leaving this lovely review, I really do appreciate it.

Kind regards
Fiona & The Team x

Rated 5 out of 5 stars

Very Happy 👍

April 15, 2026
Hays Travel - Dunoon logo

Reply from Hays Travel - Dunoon

Hi Pauline, thank you so much for booking with us and for leaving this lovely review. We really appreciate it.
Hays Dunoon Team 😀

Rated 5 out of 5 stars

Staff were very attentive

Staff were very attentive, knowledgeable & helpfull. Managed to complete our requests efficiently.

April 16, 2026
Hays Travel - Dunoon logo

Reply from Hays Travel - Dunoon

Hi Steven, thank you so much for booking with us and for leaving this lovely review. We really appreciate it.
Hays Dunoon Team 😀

Rated 5 out of 5 stars

Friendly, helpful service

Good, friendly communications and attention to what we wanted.

April 15, 2026
Hays Travel - Dunoon logo

Reply from Hays Travel - Dunoon

Hi Julie, thank you so much for booking with us again and for leaving this lovely review. We really appreciate it.
Hays Dunoon Team 😀

Rated 5 out of 5 stars

Very helpful staff and informative

Very helpful staff and informative

April 8, 2026
Hays Travel - Dunoon logo

Reply from Hays Travel - Dunoon

Hi Brian, thank you so much for booking with us again and for leaving this lovely review. We really appreciate it.
Hays Dunoon Team 😀

Rated 5 out of 5 stars

Travel Agent was so helpful and nothing…

Travel Agent was so helpful and nothing was too much bother for her, she was also very knowledgeable.

April 12, 2026
Hays Travel - Dunoon logo

Reply from Hays Travel - Dunoon

Hi Steven

On behalf of Margaret and the entire team I just wanted to say thank you for taking the time and leaving this lovely review, and thank you for choosing to book your holiday with us again; we really do appreciate it.

Kind regards
Fiona & The Team

Rated 5 out of 5 stars

Special service for older people.

Now that I am in my later years, I find it easier and less stressful to use a traditional travel agent rather than to use the internet. I like the personal service and i always now use my local Hays which combines friendliness with eficiency. I would like to commend Scott in particular.

April 8, 2026
Hays Travel - Dunoon logo

Reply from Hays Travel - Dunoon

Hi Iain thank you so much for leaving this lovely review and for booking with us again I really appreciate it.
Scott 😊

Rated 5 out of 5 stars

Another great experience with Hays…

Another great experience with Hays travel Dunoon.Thank you Margaret for your help.You are all amazing xx

April 5, 2026
Hays Travel - Dunoon logo

Reply from Hays Travel - Dunoon

Hi Kate

Thanks for leaving this lovely review; I'm so glad Margaret got you sorted with another holiday.

Fiona
xx

Rated 5 out of 5 stars

Helpful staff

April 4, 2026
Hays Travel - Dunoon logo

Reply from Hays Travel - Dunoon

Hi Andrew & Frances

On behalf of all the team thanks for leaving us another great review; we really do appreciate it. We hope you have a wonderful holiday

Fiona & The Team

Rated 5 out of 5 stars

Easy to talk to staff and answered all…

Easy to talk to staff and answered all questions

March 28, 2026
Hays Travel - Dunoon logo

Reply from Hays Travel - Dunoon

Hi Allan

On behalf of Margaret I just wanted to say thank you for taking the time and leaving this lovely review, we really appreciate it.
Kind regards
Fiona & The Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look