We recently booked a family cruise with Joan at Hays travel Dunoon. As always, Joan knows what we like and had got in touch when the 2028 dates had been released. We exchanged a few emails then... See more
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We recently booked a family cruise with Joan at Hays travel Dunoon. As always, Joan knows what we like and had got in touch when the 2028 dates had been released. We exchanged a few emails then... See more
Company replied
Our experience at Hays Travel was friendly and helpful. Our Travel advisor found the hotel we requested, booked our room, flights and transport. They also checked us into the flight. Basically took ca... See more
Company replied
Stress-free booking process. 5 Star service as usual from Scott who is so thoughtful, patient and above all listens. Great team here in Dunoon!
Company replied
Great welcome friendly staff had everything organised holiday booked money sorted in and out in half hour wouldnt go anywhere else Thanks
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
208/210 Argyll Street, PA23 7HA, Dunoon, United Kingdom
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Stress-free booking process.
5 Star service as usual from Scott who is so thoughtful, patient and above all listens. Great team here in Dunoon!

Reply from Hays Travel - Dunoon

Reply from Hays Travel - Dunoon
Excellent service providing a caring and professional approach to booking the cruise. With knowledgeable and experienced advice to meeting the needs and requirements expressed.
The Staff were very friendly and informative, with an obvious desire to provide best service.

Reply from Hays Travel - Dunoon
Great welcome friendly staff had everything organised holiday booked money sorted in and out in half hour wouldnt go anywhere else Thanks

Reply from Hays Travel - Dunoon
Amazing staff, Margaret could not do enough to help us, very friendly and helpful.

Reply from Hays Travel - Dunoon
Our experience at Hays Travel was friendly and helpful. Our Travel advisor found the hotel we requested, booked our room, flights and transport. They also checked us into the flight. Basically took care of everything. Great experience.

Reply from Hays Travel - Dunoon
We recently booked a family cruise with Joan at Hays travel Dunoon. As always, Joan knows what we like and had got in touch when the 2028 dates had been released.
We exchanged a few emails then on booking in the shop, Joan took time to go through all our options, getting the right cabin to suit us, making things feel less stressful.
Joans customer service has always been fantastic, she keeps us right and is happy to help or reassure with any questions we have.
Joan is always our first contact when we look to book a holiday abroad and with sharing her own personal travel experiences makes us interested in trying new destinations.
We basically work to travel! 😁

Reply from Hays Travel - Dunoon
Very helpful and everything I asked for with the booking was dealt with quickly and efficiently

Reply from Hays Travel - Dunoon
First class service as always from Fiona and appreciate Joan’s personal insights of the cruise I just booked. Wouldn’t go anywhere else to book a holiday through a TA.

Reply from Hays Travel - Dunoon
Staff were very attentive, knowledgeable & helpfull. Managed to complete our requests efficiently.

Reply from Hays Travel - Dunoon
Good, friendly communications and attention to what we wanted.

Reply from Hays Travel - Dunoon

Reply from Hays Travel - Dunoon
Travel Agent was so helpful and nothing was too much bother for her, she was also very knowledgeable.

Reply from Hays Travel - Dunoon
Now that I am in my later years, I find it easier and less stressful to use a traditional travel agent rather than to use the internet. I like the personal service and i always now use my local Hays which combines friendliness with eficiency. I would like to commend Scott in particular.

Reply from Hays Travel - Dunoon
Another great experience with Hays travel Dunoon.Thank you Margaret for your help.You are all amazing xx

Reply from Hays Travel - Dunoon
Helpful and friendly staff who always remember your name :-)

Reply from Hays Travel - Dunoon
Easy to talk to staff and answered all questions

Reply from Hays Travel - Dunoon
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