Superb service! Friendly, knowledgeable staff who just seem to know what you're looking for in a holiday. Their expert advice gives you the confidence to book that solo trip you've always wanted to do... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Margaret at Hays, Dunoon, found me the perfect holiday and organised everything so I don’t need to worry about a thing! Great service, as always and all the staff are very friendly and helpful.
Company replied
Joan really listens to our holiday requirements for a large range of ages, and comes up with suggestions that has something for everyone in the group. Joan always goes the extra mile
Company replied
Margaret kept us up to date with changes to our plans and even came in on her day off to sort out alternative arrangements. We will always book holidays through Hays now
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
208/210 Argyll Street, PA23 7HA, Dunoon, United Kingdom
- 01369858387
5.0
Excellent
609 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hays Travel Dunoon
Fiona & All Staff are so Friendly & Helpful,listens to what we ask for a Holiday & always delivers!
Would Highly Recommend Hays Travel Dunoon!
December 30, 2025
Reply from Hays Travel - Dunoon
Hi Irene
Happy New Year to you both. Thank you so much for taking the time and leaving this lovely review for us; it really is appreciated.
Kind regards
Fiona & The Team
Excellent Service
We have booking with Hay's Dunoon for many years now. The service is always excellent. Joan has just organised our forthcoming trip to Menorca, May 2026 and as we have found with all the staff at this office was efficient, professional and had lovely friendly manner! We always recommend this travel agency to our family and friends.
January 1, 2026
Reply from Hays Travel - Dunoon
Hi Alistair
On behalf of Joan I just wanted to say thank you so much for taking the time and leaving this wonderful review; it really means a lot to us.
I'm so pleased you got your holiday sorted.
Kind regards
Fiona & The Team
Service was excellent
December 27, 2025
Reply from Hays Travel - Dunoon
Thank Christina for your kind review, from the team at Hays Travel Dunoon.
Great service, fantastic agent
We told Margaret initially we were looking for a Vietnam cruise she researched and came up with lots of options. We then changed our mind and decided we wanted an escorted tour instead. She didnt flinch and was just happy to get the perfect holiday for us which she did. She recommended extra days which we hadnt noticed...patient kind and bubbly throughout the booking process
December 28, 2025
Reply from Hays Travel - Dunoon
Good morning Linda
On behalf of Margaret I just wanted to say thank you so much for taking the time and leaving this wonderful review.
We are delighted that you got the holiday of your choice and so happy that Margaret was able to do this for you.
Kind regards
Fiona & The Team
very helpful
Efficient, polite, thorough. Friendly helpful. Had exactly what I needed.
December 21, 2025
Reply from Hays Travel - Dunoon
Good morning Stephen
On behalf of Margaret and all the team I just wanted to say thank you for taking the time and leaving this lovely review; we really do appreciate it.
Kind regards
Fiona
Margaret from your Dunoon shop went…
Margaret from your Dunoon shop went above and beyond to get our holiday sorted for next year,even came in on her day off! Excellent service as always.
December 3, 2025
Reply from Hays Travel - Dunoon
Hi Roberta
On behalf of Margaret I just wanted to say thank you so much for taking the time and leaving this great review; and for choosing to book with us again.
Kind regards
Fiona & The Team
Spring 2026
Very happy with the booking and the attention from your staff member Scott.
December 12, 2025
Reply from Hays Travel - Dunoon
Hi Walter
On behalf of Scott I just wanted to say thank you so much for taking the time and leaving him this lovely review and for booking your trip with us; we really do appreciate it.
Kind regards
Fiona & The Team
Both of the staff at Dunoon
Both of the staff at Dunoon, that organised our holiday Joan and Scott, along with the assistance from Vista were extremely helpful in managing the detail. There is no substitute for dealing with people face to face.
November 30, 2025
Reply from Hays Travel - Dunoon
Hi Robert
On behalf of Joan and Scott I just wanted to say thank you so much for taking the time and leaving this lovely review; and for choosing to book your incredible holiday with us in Dunoon. We really do appreciate it.
Kind regards
Fiona & The Team
Absolutely love the staff at hays…
Absolutely love the staff at hays travel Dunoon...very helpful won't go anywhere else 🥰 great team
December 4, 2025
Reply from Hays Travel - Dunoon
Hi Karla, thanks for leaving such a lovely review we really appreciate it. We hope you have a fantastic time on holiday and a great Christmas.
Scott and the Team 😊
Reply from Hays Travel - Dunoon
Hi Paul, thank you so much for booking with us again and for leaving this lovely review on Joan and Fiona's Service. We really appreciate it.
Kind Regards,
Scott and the Team 😊
Myself and my husband went into see…
Myself and my husband went into see Joan and as usual as she is amazing. All we had was a list of dates we were available and that we think we wanted to go on a cruise. Joan spent time with us asking us what we like and don't like and what we think we would want to see. We have now got a cruise booked for Dec next year round the carribean for ten nights. She never once made us feel like we were wasting her time or that we were being difficult due to the limited dates we were available. I have used Joan alot and she always comes up with something that suits us.
November 26, 2025
Reply from Hays Travel - Dunoon
Hi Laura, thank you so much for booking with us again and for leaving this lovely review on Joan's Service. We really appreciate it.
Kind Regards,
Scott and the Team 😊
Friendly knowledgable and efficient
The friendly staff in particular Scott.
He was really helpful without being pushy and when we changed our minds about destination did lots more work to get us a tailored holiday.
November 19, 2025
Reply from Hays Travel - Dunoon
Hi Diane, thank you again for booking with us and for leaving this lovely review I really appreciate it.
Thanks,
Scott and the Team 😊
Reply from Hays Travel - Dunoon
Good morning Sheena
On behalf of Margaret and the team thank you so much for taking the time and leaving such a lovely review, we really do appreciate it.
Kind regards
Fiona & The Team
Another booking
Margaret makes booking a holiday so easy that I booked two in one week! Fabulous staff in Dunoon branch. So friendly and helpful.
November 14, 2025
Reply from Hays Travel - Dunoon
Hi Amanda
Thank you so much for taking the time and leaving this wonderful review for Margaret. I'm so pleased you got both holidays sorted.
Kind regards
Fiona & The Team
Reply from Hays Travel - Dunoon
Hi Timothy, Thank you for your lovely feedback it is really appreciated. regards Joan
Amazing!!
Very efficient finding information, answering our questions, dealing with concerns, amazing deal for our holiday, Fiona and co-worker could not have been more helpful, we left the shop excited and smiling, so looking forward to our holiday.
November 6, 2025
Reply from Hays Travel - Dunoon
Hi Tracy
I just wanted to say thank you so much for taking the time and leaving Ali and I this lovely review; it is really appreciated. I am so happy that I managed to get your holiday sorted for you.
Many thanks
Fiona & The Team
One to one discussion about travel…
One to one discussion about travel options to suite my needs. Helpful advice given.
October 28, 2025
Reply from Hays Travel - Dunoon
Hi Moira
I just wanted to say thank you so much for taking the time and leaving me this lovely review; it really is appreciated.
Kind regards
Fiona
Personal Contact and Advice
Personal Contact and Advice. Being able to go over Holiday Plans Face to Face with a Friendly Face is very enjoyable. I was able to look at options both on line and in person and then discuss these with my wife before making a final decision. It is ideal that prices are the same as I can get on line and by both using the same website comparisons are very simple. I am personally out of touch with Package holiday Travel as we normally either fly to visit family overseas or travel with our MH to Europe using Caravan Club Travel services. It is great that you are able to deal with Jet 2 direct rather than just your own internal travel options. We use Hays Travel regularly for currency mainly Euros and US Dollars and find the service very straightforward and good value. My wife recently travelled with a group to Denmark and the currency was all arranged for them. A small town needs a good travel agent especially for people who are not IT familiar. Your company does a great job as you are not tied to individual brands.
October 30, 2025
Reply from Hays Travel - Dunoon
Good morning Andrew
On behalf of Joan and the entire team I just wanted to say thank you so much for taking the time and leaving us this lovely review. We pride ourselves in being completely independent which means we can sell more or less any holiday company. Thank you for using us to book your holiday rather than booking direct.
Kind regards
Fiona & The Team
Joan @ Dunoon
Yet again the service provided by Joan in the Dunoon branch was outstanding. Everything we asked for was provided and nothing seemed like too much trouble.
October 29, 2025
Reply from Hays Travel - Dunoon
Hi Jay, Thank you for your kind feedback it is really appreciated. Kind regards Joan
Margaret at Hays Dunoon is absolutely…
Margaret at Hays Dunoon is absolutely amazing she is always happy to help in anyway she can to get us booked for our holidays. 100% recommend going in to c Margaret if u ever need to book a holiday. Thank u Margaret for all your help u r the best 🥰
October 19, 2025
Reply from Hays Travel - Dunoon
Hi Sonia
On behalf of Margaret I just wanted to say thank you for taking the time and leaving this great review - it is really appreciated.
Kind regards
Fiona & The Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.