The travel adviser, Chloe, couldn't have been more helpful. She looked at numerous options with us and explained everything we needed to know, such as location of hotel, proximity to popular tourist... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I needed to cancel a holiday and rebook two at the same time and Lily at the Durham branch was very accommodating. She spent lots of time to ensure everything was just as I needed. I would definitely... See more
Company replied
Hays Travel Durham is my go to branch when booking holidays. I contacted Ashleigh, branch manager, with some options and dates and prices were given quickly and clearly. When the decision was made... See more
Company replied
The travel agent , Chloe in the Durham City branch was excellent. I was asking for a last minute booking for a British Isles coastal cruise which proved to be fully booked. She used her own initiative... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1-4 North Road, DH1 4SH, Durham, United Kingdom
- 0191 3847690
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Booked a holiday to lanzarote
Called in to get some ideas for a holiday,Booked holiday for lanzarote through cara who explained everything,good service
February 3, 2026
Reply from Hays Travel - Durham
Thanks for your feedback and lovely comments, Hope you are looking forward to your holiday. Thanks Cara :-)
Very helpful and friendly member of…
Very helpful and friendly member of staff, I've booked a few holidays at this branch, and wouldn't hesitate to book more in the future.
All the staff are always friendly and approachable.
February 3, 2026
Reply from Hays Travel - Durham
Thank you for such lovely feedback. I am glad I was able to get you booked. Hope you enjoy your holiday! Thanks Cara :)
Happy with the service we received from…
Happy with the service we received from Cara ,we are returning customers as we booked our cruise with Cara last year and found her to be very helpful and pleasant.We will definitely recommend her.
February 3, 2026
Reply from Hays Travel - Durham
Thank you for your lovely feedback! Hope you are looking forward to your cruise and thank you for coming back to me, Thanks Cara :-)
Efficent and helpful service
February 3, 2026
Reply from Hays Travel - Durham
We appreciate you highlighting our efficient and helpful service! We are so pleased you had a positive experience with us.
Thanks Louise :)
Helpful friendly staff
Helpful friendly staff. Carla remembered me from my previous 2 years of booking holidays and found me a great deal
January 26, 2026
Reply from Hays Travel - Durham
We appreciate you taking the time to leave us such a wonderful review! I am so happy I could find you a great deal and hope you have a great time. Thanks Cara :-)
Very helpful staff and organise…
Very helpful staff and organise everything for us, really good service.
February 2, 2026
Reply from Hays Travel - Durham
We appreciate you taking the time to leave us a review! We are so happy to hear our staff were helpful.
Thanks Louise :)
Chloe in Durham store was really…
Chloe in Durham store was really friendly and helpful in helping us decide on a destination for Christmas she was patient and thorough when explaining
January 31, 2026
Reply from Hays Travel - Durham
We appreciate you taking the time to share your experience. I am so glad we could assist you in planning your Christmas destination. I hope you have a wonderful time.
Thanks Chloe :-)
Reply from Hays Travel - Durham
thankyou for taking the time to leave a review! I appreciate your feedback and hope you have an amazing holiday. Thanks, Cara :)
Reply from Hays Travel - Durham
Thank you for taking the time to leave a lovely review, we hope you have a lovely time. Thanks Bethany :-)
Louise at north road durham
Terrific service from Louise at the durham north road store, great price, great dates, couldn't of asked for more
January 30, 2026
Reply from Hays Travel - Durham
Thank you for such a lovely review! I am glad I was able to get you all sorted for your holiday, I hope you have a great time. Thanks Louise :)
Chloe was fantastic
Chloe was fantastic, very helpful and patient with me, i have been to hays durham a few times now and they have always been great.
January 30, 2026
Reply from Hays Travel - Durham
Thank you for your lovely feedback! I am glad I was able to get you sorted. Thanks Ava :)
Easy communication
Easy communication, easy straight forward booking. Confirmation sent promptly through emails.
January 22, 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave some lovely feed back, I hope you have a wonderful time. Thanks Chloe :)
Reply from Hays Travel - Durham
Thank you for leaving such a nice review! I am glad i was able to get you sorted. Thanks Cara :)
Reply from Hays Travel - Durham
Thank you for taking the time to leave some lovely feed back, I hope you have a wonderful time. Thanks Ashleigh :-)
My Booking was easy to do no problems…
My Booking was easy to do no problems in and out quick
January 21, 2026
Reply from Hays Travel - Durham
Thank you for your lovely feedback - hope you are looking forward to your trip! Thanks Louise :-)
Excellent service from Ashleigh as…
Excellent service from Ashleigh as usual. Everything sorted quickly with good advice on choices we presented.
January 27, 2026
Reply from Hays Travel - Durham
We appreciate you taking the time to leave us such a wonderful review. I am so glad I could get you all sorted! Thanks Ashleigh :)
Lily was amazing!
Lily was amazing!! Booking our holiday was stress free and Lily made the whole experience from start to finish the easiest and simplest thing possible. Highly recommended visiting Hays Travel Durham & Booking your next holiday with Lily
January 25, 2026
Reply from Hays Travel - Durham
Thank you for leaving such a kind review! I am happy i was able to get your holiday all booked up. Hope that you have a lovely holiday! Thanks Lily :)
Our agent was great
Our agent spent time researching and finding great holiday options which met our brief. She was able to answer all of our questions about the location and resort. So helpful!
January 24, 2026
Reply from Hays Travel - Durham
We appreciate you taking the time to leave us such a wonderful review. I am so glad I could assist with your needs and give amazing advice. Thanks Charlotte :)
Very Helpful
Charlotte was very friendly, helpful and professional in helping to find the right holiday. Very happy. So pleased I didn't try to book this myself.
January 23, 2026
Reply from Hays Travel - Durham
Thank you so much for your kind review, so glad I could find your perfect holiday! Charlotte
After finding a good deal on Facebook I…
After finding a good deal on Facebook I sent a message for more info, Ashleigh from Hays was very helpful gave me all the info I needed so I booked up she did a brilliant job explaining everything to me
January 21, 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave such lovely feedback! I am glad that you had a good experience with us and we are happy to help again with any future enquiries! You will have a fab time. Thanks, Ashleigh :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.