The travel adviser, Chloe, couldn't have been more helpful. She looked at numerous options with us and explained everything we needed to know, such as location of hotel, proximity to popular tourist... See more
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See what reviewers are saying
I needed to cancel a holiday and rebook two at the same time and Lily at the Durham branch was very accommodating. She spent lots of time to ensure everything was just as I needed. I would definitely... See more
Company replied
Hays Travel Durham is my go to branch when booking holidays. I contacted Ashleigh, branch manager, with some options and dates and prices were given quickly and clearly. When the decision was made... See more
Company replied
The travel agent , Chloe in the Durham City branch was excellent. I was asking for a last minute booking for a British Isles coastal cruise which proved to be fully booked. She used her own initiative... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1-4 North Road, DH1 4SH, Durham, United Kingdom
- 0191 3847690
5.0
Excellent
1K reviews
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Louise and the team made us feel…
Louise and the team made us feel special and sorted us out in booking our holiday efficiently always explaining everything always with a smile would recommend Durham Hays Travel a BigThankyou for all your help
February 19, 2026
Reply from Hays Travel - Durham
We're so happy to hear that we made you feel special and efficiently helped you book your holiday. It is always a pleasure to book your holidays. Thanks Louise :)
The staff were friendly and really…
The staff were friendly and really helpful as always. She took time to look and get me the best deal exerlent service I would go anywhere eles to book my holiday .
February 18, 2026
Reply from Hays Travel - Durham
We appreciate you taking the time to leave us your kind feedback. I hope you have a fantastic time on your holiday.
Thanks Lily :-)
Louise was polite
Louise was polite, friendly and took time to listen to my requirements and proceeded to find a suitable holiday.
February 17, 2026
Reply from Hays Travel - Durham
I appreciate your kind feedback. I hope you have a fantastic time on your holiday.
Thanks Louise :-)
Happy Tourist Here
The ladies there are very polite, knowledgeable,efficient and welcoming. They booked my holiday with ease and confidence, making for a very pleasant experience.
February 17, 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave such a lovely review! We are so glad we could get you booked up, it will be amazing! Hope you have the best time! Thanks, Louise and Lily :)
They are very helpful
They are very helpful, extremely competitive and polite staff.
February 15, 2026
Reply from Hays Travel - Durham
Thank you for your lovely comments! Please we could get you sorted. Thanks Louise :)
We always book our holidays through…
We always book our holidays through local company Hays. They are excellent at finding us exactly what we want. The staff are friendly and professional and always keep us in the loop. Great stuff.
February 7, 2026
Reply from Hays Travel - Durham
We appreciate you booking with us! It's great to hear our team consistently provides excellent, friendly, and professional service to find your perfect holiday. I hope you have a great time on your cruise.
Thanks Ashleigh :-)
Excellent service as always
February 13, 2026
Reply from Hays Travel - Durham
Thank you for your lovely comments! Please we got your holiday secured :-) thanks Ashleigh :-)
Cara in Durham knows what we need
Cara in Durham knows what we need, we’ve been going for years to Hays, and I’ve got to admit, we are always a challenge, but Cara always pulls it out the bag, the girls are a great team, always friendly and helpful
February 11, 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave feedback. I appreciate your lovely words.
I am glad we managed to get you sorted & bet you cant wait for the holiday now :)
thanks Cara
Holliday booking tlhe date was no longer available that I…
The date was no longer available that I wanted so Bethany looked for alternative dates &@ hotels for me.couldnt ask for more .she was really friendly and helpful.thankyou.
February 7, 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave such a lovely review! I am so glad we could get you sorted and booked up, it will be amazing! Thanks, Bethany :)
Very efficient with our requirements
Very efficient with our requirements, understood our needs
January 31, 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave feedback.
I hope you have a fantastic holiday
thanks Charlotte :)
Good advice
Good advice that helped us choose both destination and hotel. Whole process was conducted both efficiently and effectively.
February 7, 2026
Reply from Hays Travel - Durham
thank you for taking the time to leave such kind words.
We really do appreciate it.
I am glad we got your holiday sorted :)
thanks Charlotte.
Third visit and come away with a smile…
Third visit and come away with a smile every time. Lovely staff especially Cara who once again saved me lots of hassle.
February 7, 2026
Reply from Hays Travel - Durham
Thanks so much for your kind words!
I am glad we got you sorted and countdown is now on for a fantastic cruise.
thanks Cara :)
Chloe was brilliant at finding us a…
Chloe was brilliant at finding us a holiday yesterday very professional
February 7, 2026
Reply from Hays Travel - Durham
Thank you very much for taking the time to review my service - hope you are looking forward to your holiday! Thanks Chloe :-)
Chloe was very helpful glad that I came…
Chloe was very helpful glad that I came into the shop
February 6, 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave feedback.
I am glad we got your holiday sorted :)
thanks Chloe
Excellent service and extremely efficientnt
Excellent service and extremely friendly staff who went above and beyond to achieve exactly what we asked for and required.Special mention must go to Ashleigh, the store manager, for achieving this. Thank you.
February 6, 2026
Reply from Hays Travel - Durham
thank you for taking the time to leave such kind comments.
I am please we got your trip sorted & look forward to seeing you again next time.
thanks Ashleigh & Ava :)
A pre visit telephone discussion…
A pre visit telephone discussion enabled suitable holidays to be put together in time for our attendance at the travel agents office.
January 29, 2026
Reply from Hays Travel - Durham
thank you for taking the time to leave feedback :) We appreciate your kind comments.
thanks Louise :)
Hays durham 5*
Called hays durham and spoke to Ashleigh who was very polite and spent her time on the phone searching for the best holiday for us. Found us where we wanted and beat the price of previous quotes at other travel agents.
February 6, 2026
Reply from Hays Travel - Durham
We appreciate you taking the time to leave us such a fantastic review! We are so glad we could find the perfect holiday for you and beat the other quotes you received. We hope that you have a lovely holiday. Thanks Ashleigh :)
My travel agent called Ava went above…
My travel agent called Ava went above and beyond for my booking .
February 5, 2026
Reply from Hays Travel - Durham
Thank you for your lovely feedback hope you are looking forward to your fab cruise :-) Thanks Ava
Very considerate and patient staff.
Very considerate and patient staff who worked hard to find us the break which best met our needs
February 5, 2026
Reply from Hays Travel - Durham
Thank you for your lovely feedback and taking time to rate my service - hope you are looking forward to your holiday. Thanks Lily :-)
secured travel insurance
February 5, 2026
Reply from Hays Travel - Durham
Thank you for leaving lovely feedback - thanks Ava :-)
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