The travel adviser, Chloe, couldn't have been more helpful. She looked at numerous options with us and explained everything we needed to know, such as location of hotel, proximity to popular tourist... See more
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See what reviewers are saying
I needed to cancel a holiday and rebook two at the same time and Lily at the Durham branch was very accommodating. She spent lots of time to ensure everything was just as I needed. I would definitely... See more
Company replied
Charlotte booked our holiday. She was very efficient, asking all the right questions, and checking to make sure everything was correct. Lovely friendly girl.
Company replied
Hays Travel Durham is my go to branch when booking holidays. I contacted Ashleigh, branch manager, with some options and dates and prices were given quickly and clearly. When the decision was made... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1-4 North Road, DH1 4SH, Durham, United Kingdom
- 0191 3847690
5.0
Excellent
1K reviews
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Reply from Hays Travel - Durham
Thank you for leaving such lovely feedback. I am glad we could get you all booked up! It will come around in no time! Thanks, Lily :-)
Excellent Customer Service
Cara was very knowledgeable and went out of her way to make sure we chose the right holiday/hotel
February 24, 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave feedback, we appreciate it! I hope you have a fab holiday. Thanks, Cara:-)
We were very happy with the service we…
We were very happy with the service we received. Did not feel rushed and were given plenty of options for our proposed holiday.
February 25, 2026
Reply from Hays Travel - Durham
Thank you for leaving the time to leave such a lovely review! We appreciate your feed back and hope you have the best time! Thanks, Ashleigh :-)
Riviera trip
We phoned Ashleigh, manager at Durham branch to book our Riviera trip. We have dealt with Ashleigh before and,as ever, she was polite,professional and knowledgeable about the holiday we were interested in. She asked us questions to ensure this was the right holiday for us and we understood every aspect of the trip. A pleasure to deal with and an absolute asset to Hay's
March 4, 2026
Reply from Hays Travel - Durham
Thank you for your lovely comments and thank you for booking with me again, I really appreciate it! Hope you are looking forward to your well deserved trip, Thanks Ashleigh :-)
Very friendly helpful service
Very friendly helpful service, I knew which holiday I wanted and that’s what I got for the price I wanted, no pressure to pay for extras
March 3, 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave such a lovely review, i hope you have an amazing time. Thanks Cara :-)
Reply from Hays Travel - Durham
Thank you for taking the time to review my service, Hope you are looking forward to your holiday.
Thanks Cara
Friendly and very helpful member of…
Friendly and very helpful member of staff. Her customer service was First class. Nothing was a bother to her when l was wanting lots of prices and information on different cruises. I always find all the staff in Durham Hays travel to be fantastic.
March 1, 2026
Reply from Hays Travel - Durham
Thank you for taking time to leave such lovely feedback. I hope you have a fantastic time on your cruise.
Thanks Ava :-)
Reply from Hays Travel - Durham
I appreciate you sharing your experience. I hope you have a fantastic time in Majorca.
Thanks Charlotte :-)
Very knowledgable and pleasant.
February 21, 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave such a nice review, i hope you have a lovely time. Thanks Ashleigh
Double check before you pay
Able to book holiday reasonably easily, but it wasn't made clear to me who the travel company was. Thought we were traveling with Jet2, when in fact it's going to be easy jet
February 20, 2026
Reply from Hays Travel - Durham
Thank you for your feedback.
I know this was discussed on the phone earlier in the week and we would like to apologise again if there has been any miscommunication.
All details were read back and re capped, and highlighted on the paperwork including the extra discounts you received with Easy jet on the day.
Once again, please accept our apologises if you felt this was not the case.
Kind regards
Ava
The staff are excellent
The staff are excellent, providing expert advice and guidance
February 18, 2026
Reply from Hays Travel - Durham
Thank you for your feedback and for booking with us again! Hope you are looking forward to your cruise! Thanks Charlotte :-)
Very friendly and helpful
Very friendly and helpful - took away all my worries and doubts about booking a holiday
February 24, 2026
Reply from Hays Travel - Durham
Thank you for taking the time to review my service hope your looking forward to your holiday. Thanks Cara :-)
Holiday booking
Very efficient searching and competitive pricing during the booking process.
February 24, 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave feedback, Hope you are excited for your trip! Thanks Chloe :-)
Lily was very help and sorted out an…
Lily was very help and sorted out an existing booking plus booked another one.
February 24, 2026
Reply from Hays Travel - Durham
Thank you for taking the time to review my service! Hope you are looking forward to your trip! Thanks Lily :-)
Very helpful staff
February 24, 2026
Reply from Hays Travel - Durham
Thank you so much for taking time to review my service, hope you are looking forward to your holiday. Thanks Ashleigh :-)
Reply from Hays Travel - Durham
Thank you for taking the time to leave such a nice review, we appreciate your feedback! The trip you have planned will be amazing! Thanks, Chloe :)
Reply from Hays Travel - Durham
Thank you for leaving the time to leave such a lovely review! We hope you enjoy you trip, it will be fab! Thanks, Chloe :)
A pleasurable experience.
We had first rate advice and assistance from Cara at Hayes Travel Durham branch. We booked two holidays through her. She was extremely efficient, capable and helpful.
Bill and Brenda Hodgkinson
February 20, 2026
Unprompted review
Reply from Hays Travel - Durham
Thank you for taking the time to leave such lovely kind words. I appreciate you coming back to me to book a second holiday :)
I hope you have a fantastic time.
Cara :)
Very friendly and informative staff
Very friendly and informative staff. Booked more than one holiday as a result
February 18, 2026
Reply from Hays Travel - Durham
Thank you for taking time to leave such lovely feedback. I hope you have a fantastic time on both holidays.
Thanks Louise :-)
Louise and the team made us feel…
Louise and the team made us feel special and sorted us out in booking our holiday efficiently always explaining everything always with a smile would recommend Durham Hays Travel a BigThankyou for all your help
February 19, 2026
Reply from Hays Travel - Durham
We're so happy to hear that we made you feel special and efficiently helped you book your holiday. It is always a pleasure to book your holidays. Thanks Louise :)
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