The travel adviser, Chloe, couldn't have been more helpful. She looked at numerous options with us and explained everything we needed to know, such as location of hotel, proximity to popular tourist... See more
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See what reviewers are saying
I needed to cancel a holiday and rebook two at the same time and Lily at the Durham branch was very accommodating. She spent lots of time to ensure everything was just as I needed. I would definitely... See more
Company replied
Charlotte booked our holiday. She was very efficient, asking all the right questions, and checking to make sure everything was correct. Lovely friendly girl.
Company replied
Hays Travel Durham is my go to branch when booking holidays. I contacted Ashleigh, branch manager, with some options and dates and prices were given quickly and clearly. When the decision was made... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1-4 North Road, DH1 4SH, Durham, United Kingdom
- 0191 3847690
5.0
Excellent
1K reviews
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Great customer service
Chloe is brilliant at her job and walked through everything superbly.
We got exactly what we asked for and after a few of her suggestions we came up with what we were looking for
This young lady is a great asset to Hays!
March 28, 2026
Reply from Hays Travel - Durham
Thank you for leaving such lovely kind words :)
I really do appreciate it! I am so glad you loved your cruise and that we've managed to get you on another one! How exciting!
thanks Chloe :)
Reply from Hays Travel - Durham
thank you for taking the time to leave to feedback! I am glad we managed to get you sorted for this dream destination.
thanks Louise :)
We got exactly what we wanted and found…
We got exactly what we wanted and found the assistant very helpful
March 21, 2026
Reply from Hays Travel - Durham
Thank you for leaving feedback. We appreciate your lovely words.
thanks Charlotte :)
Reply from Hays Travel - Durham
Thank you for taking time to leave feedback. I hope you have a great time on your trip.
Thanks Cara :-)
Snaps for Cara and Ava
I would like to highlight Cara for coming up with some great options for me and also Ava who then very patiently went and booked it all for me (and on a Sunday in the shop). This is the second time I have used Hays at Durham and they make finding a bespoke getaway so much easier and less stressful than having to fight your own through a myriad of hotel and flight booking websites.
March 22, 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave a review! We appreciate your lovely feedback and glad that you are happy with our service. We are glad we could get you sorted, it will be amazing! Thanks, Cara and Ava :)
Cara listened to our needs
Cara listened to our needs, first class service, talked us through everything, great result, happy customer
March 22, 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave such a lovely review! I appreciate your feedback and hope you have a fab trip! Thanks, Cara :)
Very helpful when we booked a recent…
Very helpful when we booked a recent trip, all steps of the process explained . Very satisfied with outcome.
March 20, 2026
Reply from Hays Travel - Durham
We appreciate you taking the time to leave us a review. I Hope you have a lovely time on your trip to Lisbon.
Thanks Ashleigh :-)
Staff very friendly and helpful
Staff very friendly and helpful. Very professional when booking a holiday giving all different options to suit your needs.
March 18, 2026
Reply from Hays Travel - Durham
Thank you so much for your kind review :) Louise
Very friendly found us the exact…
Very friendly found us the exact holiday nothing too much trouble.
March 17, 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave such a lovely review. I hope you have the best time. Thanks Charlotte :-)
Helpful and knowledgeable
Cara extremely knowledgeable and helpful when we've booked holidays at the Durham branch.
Very friendly and easy to talk to and finds exactly what suits us.
March 17, 2026
Reply from Hays Travel - Durham
Thank you for leaving a lovely review and for booking with us again - Thanks Cara
Always a pleasure dealing with Hays to…
Always a pleasure dealing with Hays to book a holiday. Staff so helpful and had made our booking very quickly. Wouldn't go anywhere else
March 15, 2026
Reply from Hays Travel - Durham
We appreciate your kind words! We love booking your holidays! We hope that you have a lovely time! Thanks Cara :)
Excellent service without hassle.
March 13, 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave a lovely review, i hope you have an amazing time. Thanks Lily :-)
Very happy staff
March 6, 2026
Reply from Hays Travel - Durham
Thank you for taking your time to leave feedback. I hope you have a lovely time in Fuerteventura.
Thanks Lily :-)
Staff were very helpful.
Staff were very helpful.
A special thank you to Chloe who went the extra mile when we were first researching our holiday options.
February 26, 2026
Reply from Hays Travel - Durham
We appreciate you taking the time to leave us such a nice review. So glad we managed to get you all sorted and let the countdown begin! Thanks Chloe :)
Lovely staff
Lovely staff
They didn't rush me to make a decision
Advised me and fid their best to get things sorted for me
March 11, 2026
Reply from Hays Travel - Durham
Thank you for taking time to leave a review.
I hope you have a lovely time.
Thanks Charlotte :)
Reply from Hays Travel - Durham
Thank you for taking the time to leave such a lovely review! I appreciate your feedback and hope you have a fab holiday! Thanks, Lily :-)
60th celebration
My wife and I have chosen your brand over and over again because of the service we get . Durham branch is our usual go to and the staff there are lovely. Lilly was the one that put our trip of a life time together to celebrate my 60th birthday . She navigated us through our options and guided us with choices and availability on the timeline we were given her . She and all your staff are a credit to your company and would recommend you anytime.
March 8, 2026
Reply from Hays Travel - Durham
Aw thank you so much for your lovely review that really has made us smile :-) Im so pleased we got your holiday booked and it is going to be a trip of a lifetime, Thank you again Lily :-)
Louise and Ava where so helpful and…
Louise and Ava where so helpful and patient finding me a holiday as I had no idea what I wanted.
March 6, 2026
Reply from Hays Travel - Durham
We appreciate your kind words! We are so glad we could help you find the perfect holiday. We hope that you have a lovely holiday. Thanks Louise & Ava :)
Helpful advice and great satsifaction.
I am delighted by the service given. Cara seems to know what we want before we do---she can read our thought process and understands the kind of people she is helping.
March 4, 2026
Reply from Hays Travel - Durham
We are so happy to hear that you are delighted with the service you received! It's great to know that we understood your needs so well. Thank you for your feedback. It is always a pleasure to book your holidays. Thanks Cara :)
Reply from Hays Travel - Durham
Thank you for taking the time to leave some lovely feedback, i hope you have a wonderful time. Thanks Louise :-)
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