The travel adviser, Chloe, couldn't have been more helpful. She looked at numerous options with us and explained everything we needed to know, such as location of hotel, proximity to popular tourist... See more
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I needed to cancel a holiday and rebook two at the same time and Lily at the Durham branch was very accommodating. She spent lots of time to ensure everything was just as I needed. I would definitely... See more
Company replied
Charlotte booked our holiday. She was very efficient, asking all the right questions, and checking to make sure everything was correct. Lovely friendly girl.
Company replied
Hays Travel Durham is my go to branch when booking holidays. I contacted Ashleigh, branch manager, with some options and dates and prices were given quickly and clearly. When the decision was made... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1-4 North Road, DH1 4SH, Durham, United Kingdom
- 0191 3847690
5.0
Excellent
1K reviews
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Always book with hays girls are fab and…
Always book with hays girls are fab and very helpful
April 7, 2026
Reply from Hays Travel - Durham
Thank you for booking with us again and leaving lovely feedback - Thanks Ashleigh :-)
I always use Hay's Travel they are very…
I always use Hay's Travel they are very friendly and helpful
April 7, 2026
Reply from Hays Travel - Durham
Thank you for leaving lovely feedback hope you are looking forward to your holiday, Thanks Bethany :-)
Charlotte was very helpful and patient
Charlotte was very helpful and patient, and listened to us and answered all of our questions.
April 13, 2026
Reply from Hays Travel - Durham
We appreciate your feedback! Thank you for lovely comments. Thanks Charlotte :)
As always very friendly and helpful.
As always very friendly and helpful.
We even managed to save a bit on the price of the holiday.
April 2, 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave a lovely review! I'm glad we could get your holiday all booked at a cheaper price! We appreciate your feedback. Thanks, Ashleigh :)
Very helpful and friendly staff
Very helpful and friendly staff. Went in not really knowing where we wanted to go. We were guided towards the perfect destination with the within the budget we were happy with.
April 2, 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave feedback.
I am glad I managed to get your sorted and hope you have a fantastic time away.
thanks Louise :)
Cruise Holiday
We always book with Hays as the staff are always friendly and very helpful
April 9, 2026
Reply from Hays Travel - Durham
Thank you for leaving such lovely feedback.
I am glad we managed to get your holiday sorted
thanks Louise :)
Cara is brilliant
Cara is brilliant, she ensures we always get the holiday we want either bespoke or a package. Wouldn’t go anywhere else 👍
March 30, 2026
Reply from Hays Travel - Durham
Thank you for taking time to leave feedback. It is always a pleasure to book your holidays! Hope that you have a lovely time! Thanks Cara :)
Reply from Hays Travel - Durham
Thank you for your feedback. We hope that you have a lovely holiday! Thanks Cara :)
Extremely knowledgeable and helpful.
April 5, 2026
Reply from Hays Travel - Durham
Thank you for your feedback. It is always a pleasure to book your holidays! We hope that you have a lovely holiday :) Thanks Cara :)
As a disabled customer
As a disabled customer, it is reassuring to know all the Staff at the Durham office are knowledgeable and understand my travel requirements. But a special mention has to go to Louise, who we have been dealing with for several years, who always goes above and beyond to ensure everything is in place for our travels.
April 5, 2026
Reply from Hays Travel - Durham
We appreciate your kind words! It's wonderful to know the team is knowledgeable about your travel needs and that you value the support you've received over the years. Thanks Ashleigh & Louise :)
Louise
Louise , is great really knows her stuff & will find the best deal & flights to suit you & will also price match . You can book your holiday, get your travel insurance & order your currency all under one roof. Aswell as emailing you your documents they will also print them off for you which is absolutely brilliant. We have been using Hays Travel - Durham for over 25yrs & wont be going anywhere else.
March 27, 2026
Reply from Hays Travel - Durham
Thank you for taking time to leave such lovely feedback. It is always a pleasure booking your holidays and I hope you have a fantastic time on your trips :)
Thanks Louise :-)
Always fanatic well done hays xxx
April 2, 2026
Reply from Hays Travel - Durham
Thank you for taking time to leave feedback. I hope you have a fantastic time on your trip to Vietnam.
Thanks Ashleigh :-)
Excellent customer service
Excellent customer service. Cara was incredibly patient, informative & friendly throughout. Nothing was a trouble & we feel our holiday is in good hands.
March 31, 2026
Reply from Hays Travel - Durham
Thank you very much for such a lovely review. Hope you have an amazing holiday. Thanks Cara :)
Very friendly member of staff who…
Very friendly member of staff who listened to my request and found the holiday which I wanted.
March 26, 2026
Reply from Hays Travel - Durham
Thank you for taking the time leaving such a lovely review. Hope you have an amazing holiday. Thanks Louise :)
Friendly and efficient service at Hays Travel in Durham.
Excellent service from Bethany. Several options were explored and a holiday booked! I will definitely use Hays Travel when I next plan a holiday abroad.
April 2, 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave such a lovely review! We hope you have an amazing holiday. Thanks, Bethany :)
Reply from Hays Travel - Durham
Thank you for your lovely feedback! Hope your looking forward to your holiday, Thanks Louise :)
Reply from Hays Travel - Durham
Thank you for your lovely feedback! Hope your looking forward to your holiday, Thanks Ashleigh :-)
Very helpful staff
March 31, 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave a lovely review! We hope you have an amazing holiday. Thanks, Charlotte :-)
The staff are always friendly and…
The staff are always friendly and efficient, ( especially Chloe) and sort out every detail for us
March 31, 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave such a lovely review,. We appreciate your kind words and hope you have a fab holiday! Thanks, Chloe :)
The young lady we dealt with late on…
The young lady we dealt with late on Saturday afternoon got us a marvellous deal and her persona was a delight to chat to finding her way through to exactly what we were after and certainly got a result as we paid for it there and then the process and your staff need to be commended the young lady’s name I’m unsure of but she was at the first table on the left as you came through the door absolute treasure 👌👍
March 29, 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave such a nice review! We appreciate your feedback and kind words! I hope you have a fab holiday, it looks amazing! Thanks, Bethany :-)
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