Our travel agent Fiona pulls out all the stops to make sure we are happy with our booking, in order to ensure that we have a fabulous holiday
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Have always booked with hays since change from Tomas Cooke . booked last year to Croatia and as always never disappoint the staff are always more than helpful
Company replied
The staff were very helpful. Advising on what areas to choose as my husband has a mobility issue. Picked our hotel near to shopping area and marina. Booked everything and I asked if it was a Seaview a... See more
Company replied
Very helpful listened to what we were asking for.Went over several venues to make sure it was what we wanted & had what we needed ,can't say enough positive things,just great & got holiday Euros at a... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20/21 West Mall, G74 1LW, East Kilbride, United Kingdom
- 01355698032
4.9
Excellent
879 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good holiday advice and easy booking…
Fiona in EK made everything easy and simple. Had to make changes to trip and all was done with no fuss. Good advice and provided everything needed. Appreciated time spent understanding my needs.
April 2, 2026
Reply from Hays Travel - East Kilbride
Thank you for your lovely comments about Fiona.
Friendly
Friendly, attentive staff. Alison listened to my needs, expectations and financial limitations to find holiday options
April 8, 2026
Reply from Hays Travel - East Kilbride
Thank you for your kind feedback
Reply from Hays Travel - East Kilbride
Thank you so much for your kind words
kept informed,easily understood and…happy
kept informed,easily understood and very helpful
March 27, 2026
Reply from Hays Travel - East Kilbride
Thank you for your kind words
Reply from Hays Travel - East Kilbride
Thank you for your lovely words about Fiona .
Confidence when booking.
With professional and customer friendly staff like Fiona who go through the holiday booking from start to finish. Hays are sure to bring repeat business to their door.
March 29, 2026
Reply from Hays Travel - East Kilbride
Thank you for your lovely feedback about Fiona .
Fantastic Service.
Kerry was wonderful. We went through every single option and had to show the patience of a saint when dealing with Celebrity cruises. She did a great job and got the best deal possible for my family. I would give her a medal. She went above and beyond.
March 29, 2026
Reply from Hays Travel - East Kilbride
Thank you so much for your kind feedback
Reply from Hays Travel - East Kilbride
Thank you for your lovely words
Excellent service from Hays Travel
Excellent service from Hays Travel. They were professional, efficient and knowledgeable. They made the booking process simple and ensured all details were handled correctly. Highly recommend
March 16, 2026
Reply from Hays Travel - East Kilbride
Thank you for your kind words
Friendly and good service
Friendly and good service. Booked flights for years and never had a problem
March 14, 2026
Reply from Hays Travel - East Kilbride
Thank you so much for your lovely feedback
They are very helpful with my requests for my holiday.
They are very helpful with my requests. Give all the information we required.
March 21, 2026
Reply from Hays Travel - East Kilbride
Thank you so much for your kind words
A fabulous team who always pull out the stops to help customers
Kerry and her team are fantastic. They have the customer needs at the heart of everything they do, and always pull out all the stops to find the best deal based on what you're looking for. I would highly recommend them. They have become our go-to for all our holiday bookings
March 20, 2026
Reply from Hays Travel - East Kilbride
Thank you for your lovely comments about the team. We really appreciate your continued support and look forward to your next visit to the branch .
Excellent service
As per usual, excellent service . Both Lorna and Taylor prepared holiday quotes for us. We had correspondence with quotes within 24 hours. Thanks to the exceptional stalk in East Kilbride office.
March 17, 2026
Reply from Hays Travel - East Kilbride
Thanks so much for your lovely words
Alison was very helpful and…
Alison was very helpful and knowledgeable she made me feel comfortable and that nothing was too much trouble!
March 15, 2026
Reply from Hays Travel - East Kilbride
Thank you for your lovely feedback
Exceptional as always
Excellent service, Lorna took the time to explore what we were looking for & tailored our cruise to suit us.
March 14, 2026
Unprompted review
Reply from Hays Travel - East Kilbride
Thank you so much for your kind words
Pleasant welcome and excellent service…
Pleasant welcome and excellent service from advisor Lorna She showed great knowledge of the various options available to us and helped to narrow down the selection . We were more than happy to chose our holiday and look forward to booking with the company in the future
March 13, 2026
Reply from Hays Travel - East Kilbride
Thank you so much for your kind words
Hays is like visiting family…
popping into Hays is like visiting family. Everyone friendly and welcoming and make you feel valued. Nothing is too much trouble and it's lear they all know exactly what they are doing which inspires confidence and repeat visits
March 3, 2026
Reply from Hays Travel - East Kilbride
Thank you so much for your kind words
Lorna was very helpful
Lorna was very helpful, told her what we were looking for and she put it all together for us. No hassle very friendly and helpful.
March 9, 2026
Reply from Hays Travel - East Kilbride
We appreciate you taking the time to leave us such a kind review about Lorna.
Reply from Hays Travel - East Kilbride
Thank you for your kind words
Terrific Company
The agent dealing with our holidays was very engaging and understood our needs. We had such a great experience we have booked again with Fiona in your East Kilbride shop for December a canary cruise as well as a cruise next year to the Fyords. Also just booked Rhodes again also with Fiona. Will always use Hayes especially if dealing with Fiona. What an asset Fiona is to your company.
March 1, 2026
Reply from Hays Travel - East Kilbride
Thank you so much for your kind words
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.