Amanda was simply FANTASTIC. She has the patience of a saint as weren’t the easiest clients to work with as we didn’t really know what we wanted but she made it so easy for us and most importantly for... See more
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Tina, Eastbourne Branch was brilliant. It was BH Sunday, only 2 staff on duty so busy queues people waiting but she was calm and gave 100% of her attention. Professional and exceptional.
Company replied
All the staff here are excellent! We have booked a last minute holiday after 3 months of changing destination,, dates and type of accommodation! Throughout Lola has been quick to respond to all our... See more
Company replied
Tina was amazing. She was knowledgeable, understanding and patient. She took the stress out of booking. The cost was slightly more than if we had booked independently but booking with Tina at Hays has... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
101 Terminus Road, BN21 3LY, Eastbourne, United Kingdom
- 01323340583
4.9
Excellent
1K reviews
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No only did we smile but we came away…
Not only did we smile but we came away with a feel good factor x
There was so much help on all queries and extra
February 12, 2026
Reply from Hays Travel - Eastbourne
Angie,
We are so happy that we could provide assistance and that you left with a positive feeling! Thank you for sharing your experience with us. Regards Lisa and Team Eastbourne
Friendly faces
I had been getting confused trying to book a flight to see my brother. I walked into Hays travel was met by friendly smiling people one of whom took time to sort out a good deal.
January 31, 2026
Reply from Hays Travel - Eastbourne
Hello. Thank you for your very kind review. It was a pleasure getting you your trip arranged so you get to see your family! Not long now...Thank you for booking with us. Kind regards Tina and Team Eastbourne
Lovely Lola
Lola was lovely, super efficient, knowledgeable and friendly, nothing was too much trouble. We have used Hays before and think it's a great company.
February 11, 2026
Reply from Hays Travel - Eastbourne
Fran Ryan,
We appreciate you taking the time to leave us such a wonderful review. We are so happy to hear that you found our service helpful and friendly. We hope to see you again. Regards Lola and Team Eastbourne
Very careful attention to detail
Very careful attention to detail. Extremely patient and helpful
February 11, 2026
Reply from Hays Travel - Eastbourne
We appreciate your feedback and are happy we could assist you with such care and patience. We hope you have a wonderful time away! Debbie and team Eastbourne
Tina was very helpful .She understood…
Tina was very helpful .She understood exactly what me and my friend were looking for in a perfect holiday package.All our boxes were ticked in what we wished for.
February 8, 2026
Reply from Hays Travel - Eastbourne
Amanda Rolph,
We appreciate you taking the time to share your experience. We are so glad to hear that we were able to help you find the perfect holiday package for you and your friend! Regards Tina and Team Eastbourne
Lovely young lady called Lola served…
Lovely young lady called Lola served us, very patient booking our holiday and made sure everything was in place.
February 10, 2026
Reply from Hays Travel - Eastbourne
Many thanks for your 5 star review, we appreciate your fantastic feedback with regards Lola and Hays Travel Eastbourne
Lisa at Eastbourne is fabulous
February 9, 2026
Reply from Hays Travel - Eastbourne
Mr Doherty,
We appreciate your kind words; it is always a pleasure to assist with your needs. Regards Lisa and team Eastbourne
Debbie looked after us in the shop and…
Debbie looked after us in the shop and was professional and friendly in all that she did. We booked the cruise!
February 7, 2026
Reply from Hays Travel - Eastbourne
Many thanks for your 5 star review, we always appreciate your fantastic feedback with regards Debbie and Hays Travel Eastbourne
very experienced and friendly staff
very experienced and friendly staff, they sorted our holiday and we got what we wanted.
February 1, 2026
Reply from Hays Travel - Eastbourne
We appreciate your lovely feedback! We are so pleased we could help you arrange your holiday and that you got exactly what you wanted. Regards Lisa and team Eastbourne
Your old fashioned technology made the…
Your old fashioned technology made the booking process unbelievably long
February 8, 2026
Reply from Hays Travel - Eastbourne
Thank you for your review. I was pleased to hear after our telephone conversation that you were happy with the service received from our team member and understand your comments regarding the technology. We will feed this back on your behalf. Regards Lisa & Team Eastbourne
Reply from Hays Travel - Eastbourne
Many thanks for your 5 star review, we always appreciate your fantastic feedback with regards Amanda and Hays Travel Eastbourne
Hays Travel Eastbourne
Lisa in the Hays Travel Eastbourne has been absolutely amazing! She has been so patient with me as it was a group holiday I did lots of back and forth.
Really appreciate all her work and so excited for our holiday!
Thank you Lisa
February 6, 2026
Reply from Hays Travel - Eastbourne
Tia,
We're so happy to hear that you had such a positive experience booking your group holiday. We appreciate your kind words and hope you have a fantastic time!
Lisa and Hays Travel Eastbourne
We had very good service from the young…
We had very good service from the young man we spoke to.He understood what we were looking for and found us an exciting looking holiday which we are looking forward to.
February 4, 2026
Reply from Hays Travel - Eastbourne
Carolyn,
We're happy to hear that Declan understood your needs and found you an exciting holiday. Thank you for sharing your positive experience with us! Regards Team Eastbourne
Tanya was very helpful in booking our…
Tanya was very helpful in booking our holiday and also found us another great deal
February 4, 2026
Reply from Hays Travel - Eastbourne
Martin Burrell,
We're so happy to hear that we could assist in booking your holiday and finding you another great deal. Thanks for your review! Regards Tania and Team Eastbourne
Easier by far than booking it ourselves!
Our booking was done smoothly, and Tina was efficient, friendly and responsive. Tina and Declan working in tandem did a good job, so thanks to them both.
January 31, 2026
Reply from Hays Travel - Eastbourne
Hello, thank you for your kind review. Tina and I were glad to assist and get you your cruise arranged. Enjoy the countdown! Kind regards Declan, Tina and team Eastbourne
Declan got it sorted..
Declan the young man we met at Eastbourne branch. He researched my flights to get to Vancouver Island BC
He was proffessional, efficient and made my wife and I feel at ease..
He sorted everything...
A job well done and now I am looking forward to my trip..
January 31, 2026
Reply from Hays Travel - Eastbourne
D Dowling,
We appreciate your positive feedback regarding the assistance you received at our Eastbourne branch. We are so glad we could help you arrange your flights, and we hope you enjoy your trip! Regards Declan and Team Eastbourne
A very helpful Agent, Emily
A very helpful, diligent and polite agent who really persevered to obtain what we requested and at a good price.
January 31, 2026
Reply from Hays Travel - Eastbourne
Edward,
We appreciate your positive feedback and are so glad we could find what you needed at a great price. Thank you for taking the time to share. Kind regards Emily and Team Eastbourne
Well done
I booked the cruise for 2 in Hays Travel, Eastbourne.
Emily helped me to choose it.
I love working with this amazing girl because she is doing her best to find the holiday to your taste.
January 30, 2026
Reply from Hays Travel - Eastbourne
Thank you so much for your lovely words and five star review! It was a pleasure helping you find the right cruise, I am always happy to help. Kind Regards, Emily and Team Eastbourne
We were helped by Tina who was so…
We were helped by Tina who was so knowledgeable and helpful. She organised our holiday perfectly and was so friendly and welcoming.
January 31, 2026
Reply from Hays Travel - Eastbourne
Susan Burton,
We are so happy to hear that you found your experience delightful. It is wonderful to know your holiday was perfectly organized and that you felt welcomed. Kind Regards Tina and team Eastbourne
Met Amanda made finding out holiday a…
Met Amanda made finding out holiday a pleasure. Very knowledgeable and happy to help even though we didn't really know what we wanted. Would highly recommend using Hayes as the options are much greater than a normal travel agents
February 1, 2026
Reply from Hays Travel - Eastbourne
Many thanks for your 5 star review, we always appreciate your fantastic feedback with regards Amanda and Hays Travel Eastbourne
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