Amanda was simply FANTASTIC. She has the patience of a saint as weren’t the easiest clients to work with as we didn’t really know what we wanted but she made it so easy for us and most importantly for... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Tina, Eastbourne Branch was brilliant. It was BH Sunday, only 2 staff on duty so busy queues people waiting but she was calm and gave 100% of her attention. Professional and exceptional.
Company replied
All the staff here are excellent! We have booked a last minute holiday after 3 months of changing destination,, dates and type of accommodation! Throughout Lola has been quick to respond to all our... See more
Company replied
Tina was amazing. She was knowledgeable, understanding and patient. She took the stress out of booking. The cost was slightly more than if we had booked independently but booking with Tina at Hays has... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
101 Terminus Road, BN21 3LY, Eastbourne, United Kingdom
- 01323340583
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A lovely experience booking our holiday…
A lovely experience booking our holiday to Cyprus. Awesome deal and super service.
Looking forward to booking my next break.
February 27, 2026
Reply from Hays Travel - Eastbourne
Myke,
We appreciate you sharing your wonderful experience booking your holiday to Cyprus. We're so glad we could provide an awesome deal and super service. Kind regards Debbie and team Eastbourne
Great experience
Efficient and professional service from Lisa . I would highly recommend booking with Lisa at Hayes .
February 26, 2026
Reply from Hays Travel - Eastbourne
Catherine Pollard,
We appreciate you sharing your positive experience with us. We're so glad that you found our service efficient and professional, and thank you for recommending us. Kind regards Lisa and team Eastbourne
Pleasant staff.
Pleasant staff.
Young trainee very good polite, but still learning. Joined by more experienced lady and correct holidsyvfor us now booked
February 19, 2026
Reply from Hays Travel - Eastbourne
Allan Chalmers,
We appreciate you booking your holiday with us. It's great to hear that our staff were pleasant and helpful. Glad you understand that she was a trainee and needed a bit of support from another team member, I am glad that they have found you the perfect holiday. Kind Regards Tania Branch Manager and team Eastbourne
From the moment I stepped into the…
When I stepped into the premises of Hays Travel i was immediately greeted with a nice smile.
The experience was excellent the person who looked after me was amazing Amanda was very professional and very knowledgeable so I was very impressed.
I Would have no hesitation in recommending Hays Travel.
February 27, 2026
Reply from Hays Travel - Eastbourne
Robert Delaney,
We appreciate you taking the time to share your experience! We're happy to hear that you were greeted with a smile and that you were impressed with the service you received. We're glad you would recommend us! Kind Regards Amanda and team Eastbourne
System was down and when up and…
System was down and when up and running called us to let us.know and was able to book a holiday
February 27, 2026
Reply from Hays Travel - Eastbourne
Mrs Laffan,
We're happy to hear that we could assist you in booking your holiday after the system was back up. Thank you for your positive feedback! Kind Regards Lola and Team Eastbourne
Reply from Hays Travel - Eastbourne
Winnie,
We appreciate you taking the time to leave us this wonderful feedback; we are so happy to hear you were pleased with our service.
Regards Lola and team Eastbourne
As always a first class experience,
As always a first class experience,the staff are very knowledgeable and friendly, would not hesitate in recommending the Eastbourne travel shop with Tania giving so much help for that special holiday.
February 24, 2026
Reply from Hays Travel - Eastbourne
Arthur & Pam,
We appreciate you taking the time to leave us such a wonderful review! We're so happy to hear that our team was knowledgeable and helpful in planning your holiday. Always a pleasure booking your lovely holidays. Kind Regards Tania and team Eastbourne
Helpful & Thorough.
We've booked with Lisa (of Hays Travel) before, and always find her to be very helpful and thorough.
February 22, 2026
Reply from Hays Travel - Eastbourne
We appreciate you choosing us again. We are so glad to hear that you find our service helpful. Thank you for your continued support! Kind Regards Lisa and team Eastbourne
The ladies that was helping us was…
The ladies that was helping us was absolutely brilliant thank you very much, Debbie. X
February 22, 2026
Reply from Hays Travel - Eastbourne
Thank you for your review, we appreciate your kind words! We are so glad to hear that our team provided you with excellent support and assistance. Kind Regards Debbie and Team Eastbourne
Friendly efficient service.
February 14, 2026
Reply from Hays Travel - Eastbourne
Thank you for your 5* review. It is much appreciated. Kind Regards Lola and team Eastbourne
Excellent service
Excellent service, friendly helpful staff who are a credit to Hays Travel Agents.
Didn't get a cup of tea though. 😂
February 16, 2026
Unprompted review
Reply from Hays Travel - Eastbourne
Mark Jukes ,
We appreciate your kind words about our team and the service you received! Thanks for the feedback! Amanda and Team Eastbourne.
Amanda was absolutely amazing finding…
Amanda was absolutely amazing finding us the perfect holiday to attend a wedding. All the staff at Hays Travel Eastbourne are wonderful and helpful.
February 20, 2026
Reply from Hays Travel - Eastbourne
Lisa,
We're so happy we could find you the perfect holiday for the wedding! It's great to hear that our Eastbourne team were so helpful. Thank you for your kind words.
eastbourne, Hays Travel
Reply from Hays Travel - Eastbourne
Thank you for your 5* review. It is much appreciated. Kind Regards Debbie and team Eastbourne
Extremely helpful
The staff in the Eastbourne shop are always extremely helpful and we wouldn't go anywhere else, this time Tina served us and as usual everything was easy and very professionally done and we are now looking forward to our next holiday, thank you Hays travel.
February 17, 2026
Reply from Hays Travel - Eastbourne
Hello. Thank you so much for your very kind review! It was good to see you both and to assist in getting your trip planned. Enjoy the countdown to it....Kind regards Tina and Team Eastbourne
The young man was efficient and…
The young man was efficient and answered all our questions.
February 11, 2026
Reply from Hays Travel - Eastbourne
Hello. Thank you for leaving your kind 5 star review. Enjoy the countdown to your lovely holiday! Kind regards Declan and Team Eastbourne
We were able to speak to an agent…
We were able to speak to an agent straight away with no appointment,, unlike TUI, unfortunately the holidays are more expensive though as Hays doesn’t price match,
February 8, 2026
Reply from Hays Travel - Eastbourne
Hello. Thank you for leaving your kind 5 star review. Enjoy the countdown to your lovely holiday! Kind regards Tina and Team Eastbourne
Lola was excellent and put together a…
Lola was excellent and put together a great package, i was quite particular with the vacation i wanted.
February 13, 2026
Reply from Hays Travel - Eastbourne
Vivienne Greenwood,
We appreciate your fantastic feedback. We're so glad we could create the perfect vacation package that met your specific requirements. Kind Regards Lola and team Eastbourne
Very helpful staff
Very helpful staff, they really took the time to make sure we got exactly what we wanted
February 12, 2026
Reply from Hays Travel - Eastbourne
Heidi,
We appreciate your kind words! We are so happy to hear that our team could help you find exactly what you were looking for. Kind Regards Tania and team Eastbourne
Positive experience at Hay's Travel
Was made to feel welcome when walking into Hays Travel shop in Eastbourne by Declan.
February 10, 2026
Reply from Hays Travel - Eastbourne
Hello. Thank you for the kind review you left. I am pleased to have been able to assist in getting your trip arranged. Kind regards Declan and team Eastbourne
Debbie who served was brilliant and…
Debbie who served was brilliant and sourced exactly what we wanted
February 13, 2026
Reply from Hays Travel - Eastbourne
Hello. Thank you for your kind review. It was good to get you your trip arranged. Enjoy the planning! Thank you again or should that be Gracias! Kind regards Debbie and Team Eastbourne
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.