Amanda was simply FANTASTIC. She has the patience of a saint as weren’t the easiest clients to work with as we didn’t really know what we wanted but she made it so easy for us and most importantly for... See more
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Tina, Eastbourne Branch was brilliant. It was BH Sunday, only 2 staff on duty so busy queues people waiting but she was calm and gave 100% of her attention. Professional and exceptional.
Company replied
All the staff here are excellent! We have booked a last minute holiday after 3 months of changing destination,, dates and type of accommodation! Throughout Lola has been quick to respond to all our... See more
Company replied
Tina was amazing. She was knowledgeable, understanding and patient. She took the stress out of booking. The cost was slightly more than if we had booked independently but booking with Tina at Hays has... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
101 Terminus Road, BN21 3LY, Eastbourne, United Kingdom
- 01323340583
4.9
Excellent
1K reviews
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Reply from Hays Travel - Eastbourne
customer Mrs Kurtay,
We are delighted our staff were helpful.
Kind Regards
Amanda and Team Eastbourne
Friendly and knowledgeable service
Friendly and knowledgeable service. Will always use in future
May 9, 2026
Reply from Hays Travel - Eastbourne
Jo Willson ,
We truly appreciate your kind words and positive feedback. We are so glad to hear this!
Kind Regards Lisa and team Eastbourne
Reply from Hays Travel - Eastbourne
Brian,
We appreciate you taking the time to share your experience; we are so happy to hear you found our service perfect and our staff friendly.
Kind Regards Amanda and Team Eastbourne
Great service and Lady was really…
Great service and Lady was really lovely and got everything we asked for and more so can’t complain
May 3, 2026
Reply from Hays Travel - Eastbourne
Karly,
We appreciate your kind words! We're so happy to hear that our service met your expectations and that you were pleased with the assistance provided.
Kind Regards Amanda and Team Eastbourne
My experience with Hays Travel…
My experience with Hays Travel Eastbourne was very good. The staff were very friendly and helpful. They answered all your questions politely and professionally.
As a person that has not flown for 17 years they certainly put me at ease. I would definitely recommend them.
Mary Lewis
May 9, 2026
Reply from Hays Travel - Eastbourne
Mary,
We appreciate you taking the time to share your experience. We're happy to hear that our team in Eastbourne was so helpful and supportive, especially after such a long time away from flying.
Kind Regards Lola and Team Eastbourne
Lola always replies promptly
Lola always replies promptly , goes the extra mile to find what I need ,very patient when I change things! Great service
May 10, 2026
Reply from Hays Travel - Eastbourne
Mrs Diana Rynberg,
We appreciate you taking the time to share your positive experience. We are so glad to hear that you received great service and prompt responses.
Kind Regards Lola and Team Eastbourne
Staff amazing can't say anything else…
Staff amazing can't say anything else so helpful!!!!....
May 9, 2026
Reply from Hays Travel - Eastbourne
Simon Cox,
We are so happy to hear that our staff were helpful and provided you with such a positive experience! Thank you for your wonderful feedback.
Kind Regards Declan and team Eastbourne
Very helpful staff
Very helpful staff, Tania is very professional and helpful. We always use the Eastbourne store.
May 7, 2026
Reply from Hays Travel - Eastbourne
Julie,
We appreciate you taking the time to leave us this great review. We're so happy to hear that our Eastbourne store staff are helpful and professional.
Kind Regards
Tania and Team Eastbourne
FIRST CLASS SERVICE ALWAYS.
I HAVE BOOKED WITH HAYS FOR MANY YEARS NOW & ALWAYS FOUND THEM HUGELY HELPFUL & PROFEESIONAL. Lisa who always looks after me is simply superb at her job & a delight to deal with. She is so proficient at detail and I always know that everything will be organized in a First class manor.
May 6, 2026
Reply from Hays Travel - Eastbourne
Mr McMahon,
We appreciate your continued loyalty and are so glad to hear about the consistently helpful and professional service you've experienced over the years. It's wonderful knowing your bookings are handled with such care and is always such a pleasure to help with your holidays.
Kind Regards
Lisa & Team Eastbourne
Tanya and all of the staff are so…
Tanya and all of the staff are so friendly and helpful at Eastbourne.
It's like a family in there and a lot of repeat customers...
We are elders who appreciate the human help when booking holidays
Staff were very patient with us despite us for various reasons,having had to cancel previous bookings
Thank you all
May 6, 2026
Reply from Hays Travel - Eastbourne
Julia ,
We appreciate your kind words and are so happy to hear that you find our team helpful. It's lovely knowing you feel like part of our family. Thank you for your continued support!
Kind Regards Tania and Team Eastbourne
Professional ServicesHelpful service whilst establishing our…
Helpful service whilst establishing our request to make a reservation to return to the same location as our present holiday location for June 2027.
Outlining Hays policy and requirements were advised in concise and clear manner thus enabling our understanding and clarity thus ensuring they were understood.
May 2, 2026
Reply from Hays Travel - Eastbourne
John,
We appreciate you taking the time to share your experience. We're happy to hear we provided helpful service and clearly explained our policies while you planned your future holiday.
Kind Regards Lisa and Team Eastbourne
Lisa at Eastbourne
Lisa at Eastbourne, welcomed us with a friendly smile, and knowledge information about certain countries to enable us to book a holiday in May. Thank you
May 2, 2026
Reply from Hays Travel - Eastbourne
Sue,
We appreciate you taking the time to leave us such a complimentary review. We're so glad that you found our service helpful when booking your holiday.
Kind Regards Lisa and team Eastbourne
My experience was great.Lisa could not…
My experience was great.Lisa could not be more helpful as always !
I have been using Hays for a while now.
I like the fact that the Boarding pass is given to me on the spot and not having to wait when I book directly!!
Lisa is patient ,very helpful and efficient
Thank you Lisa
Anna and Alexandra.
April 28, 2026
Reply from Hays Travel - Eastbourne
Anna,
We're happy to hear that you consistently have great experiences with us. It's wonderful to know that our team is patient, helpful, and efficient, and that you appreciate getting your boarding pass immediately. Thank you for your positive feedback!
Kind Regards
Lisa and Team Eastbourne
Great Service
Tina was friendly and took the time to answer all my questions. Tina also rang Jet2 to confirm that the hotel was suitable for me. As a result I booked the holiday confident that all my questions had been answered
April 29, 2026
Reply from Hays Travel - Eastbourne
Hello, Thank you for your kind review. I am glad we got your chosen holiday arranged for you. I know its a while away but happy countdown! Kind regards Tina and team Eastbourne
I go to Hays in Eastbourne
I go to Hays in Eastbourne, the lady that does all my bookings is Tania, she is really good. I wouldn’t go anywhere else.
April 29, 2026
Reply from Hays Travel - Eastbourne
Jean,
We're happy to hear that you had such a positive booking experience! It's great to know that you received excellent service, and we appreciate your loyalty. It is always a pleasure booking your lovely cruises.
Kind Regards
Tania and team Eastbourne
Very helpful and knowledgeable nothing…
Very helpful and knowledgeable nothing to much trouble
April 28, 2026
Reply from Hays Travel - Eastbourne
Mrs Linda Wilson,
We appreciate you taking the time to leave us such a wonderful review; we are so happy to hear that our staff were helpful and knowledgeable.
Kind Regards
Emily and Team Eastbourne
Gave Amanda the spec for the holiday…
Gave Amanda the spec for the holiday and within the hour email with the deals and after service was great to
April 28, 2026
Reply from Hays Travel - Eastbourne
Paul Tookey,
We're happy to hear that you received great deals and after-service. Thank you for your positive feedback; it means a lot to us.
Kind Regards
Amanda and team Eastbourne
Recognise as we walked into Hays ( we…
Recognise as we walked into Hays ( we had previously booked before last year )
Always more than helpful to find the right holiday for us
Once booked keep us updated with anything we should know or do
April 26, 2026
Reply from Hays Travel - Eastbourne
We appreciate your continued trust in us. It's great to know that we consistently provide helpful service in finding the perfect holiday for you! Kind Regards Tania and team Eastbourne
First time with Hays Travel
This was our first experience with Hays Travel. We sat with Tina, and she was brilliant, she listened to what we wanted and then took the time to find us the right holiday.
We had the follow up emails as mentioned in a timely manner.
April 15, 2026
Reply from Hays Travel - Eastbourne
Chris Barker,
We appreciate you sharing your first experience with us. We're happy to hear that we listened to your needs and helped you find the right holiday. We are also glad the follow-up emails were timely.
Kind Regards
Tina and Team Eastbourne
Friendly and most helpful service
Friendly and most helpful service. Booking made with all my requirements.
April 19, 2026
Reply from Hays Travel - Eastbourne
Mrs Moray,
We appreciate you sharing your experience. We are so happy we could assist you in booking your travel arrangements according to your needs.
Kind Regards
Debbie and Team Eastbourne
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