The staff in Eastleigh are all happy and welcoming. We were talked through the insurance details before purchase and our requests were all dealt with promptly. While in the store our travel documen... See more
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The staff at the Eastleigh branch are always kowledgeable and efficient. It only took 90 minutes to advise and book 2 cruises and deal with a query on a 3rd (already booked) cruise holiday.... See more
Company replied
Great service,queries sorted. I had a problem with a recent cruise booking when information sent to me from P and O cruises was out of date and causing me some stress.Linda was able to sort this out... See more
Company replied
Excellent customer service from Sinead at the Eastleigh branch. She helped me find a suitable Costa Rica tour at a reasonable price and also sourced the flights and an extra nights accommodation for a... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
21 High Street, SO50 5LF, Eastleigh, United Kingdom
- 023 8061 8415
4.9
Excellent
615 reviews
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The staff in Eastleigh are all happy…
The staff in Eastleigh are all happy and welcoming.
We were talked through the insurance details before purchase and our requests were all dealt with promptly.
While in the store our travel documents were printed and we were also able to purchase Euros.
August 1, 2026
Reply from Hays Travel - Eastleigh
Always a pleasure to see you in store and we hope you have a wonderful cruise. Sienna.
Good service but cannot use all the…
Good service but cannot use all the facilities on the Jet2 app as have to go back to Hays. Price went up yet the price on the Jet2 website stayed the same. For the saving it is better to book direct.
August 6, 2026
Reply from Hays Travel - Eastleigh
Thank you for your comments, i am sorry that the price changed instore and this was reflected in the final costing to you. The Jet2 App can still be accessed by yourself and we will manage the booking for you in store and complete all the required actions to ensure your booking is looked after smoothly.
Siobhan was very helpful nothing was…
Siobhan was very helpful nothing was too much trouble for her when sorting a holiday for us we have used Hays several time and always found then helpful
August 5, 2026
Reply from Hays Travel - Eastleigh
Hi David, thank you for your wonderful feedback! We are so pleased to hear that Sinead was very helpful and that nothing was too much trouble when sorting your holiday. We appreciate your continued loyalty. I will be sure to pass these kind words onto her. Warm regards, Hays Travel Eastleigh.
Reply from Hays Travel - Eastleigh
Thank you so much for your wonderful 5-star review! We are so pleased to hear that we provided excellent service from start to finish. I'll pass these kind words onto my colleague Sinead. Kind Regards, Hays Travel Eastleigh.
We always have great and friendly…
We always have great and friendly service from hays Eastleigh.
Thanks to Matt and all the They are a
Credit to the company.
July 29, 2026
Reply from Hays Travel - Eastleigh
Thank you for your wonderful review! We are so pleased to hear that you consistently receive great and friendly service from our team and we look forward to continuing to help in the future.
Brilliant service thanks
Sinead was helpful, efficient and found us just what we were looking for. Brilliant service. Hays staff are always lovely to deal with
July 26, 2026
Reply from Hays Travel - Eastleigh
Thank you for your fantastic review. It was a pleasure to find and book your holiday together :)
Excellent Service
The staff at the Eastleigh branch are always kowledgeable and efficient. It only took 90 minutes to advise and book 2 cruises and deal with a query on a 3rd (already booked) cruise holiday.
I always use Hays even though I could book direct as I prefer face to face interaction over impersonal websites.
July 27, 2026
Reply from Hays Travel - Eastleigh
Thank you for your wonderful review! We are so pleased to hear that our team are knowledgeable and efficient in helping you with your cruise bookings and we truly appreciate your loyalty.
Great customer service and excellent…
Great customer service and excellent helpful team there at Eastleigh branch
July 28, 2026
Reply from Hays Travel - Eastleigh
Thank you for taking the time to leave a great review. We are delighted to hear you had a positive experience with our team :)
Great service,queries sorted.
Great service,queries sorted.
I had a problem with a recent cruise booking when information sent to me from P and O cruises was out of date and causing me some stress.Linda was able to sort this out for me immediately.
I find that by using a travel agent for my holidays is so convenient, they have the job of sorting out the problems that occur.I was also able to book another cruise for next year and I know that Hays will give me all the info needed plus supply any hard copies,boarding passes, currency etc.Thank you Linda.
July 24, 2026
Reply from Hays Travel - Eastleigh
Thank you for your lovely review! Linda isn't in today, but we will make sure this gets passed on. We are so pleased to hear that Linda was such a big help. We look forward to arranging your next holiday with us and hope you have a lovely time away!
Matt from Eastleigh branch was always…
Matt from Eastleigh branch was always very helpful and responded quickly to all my enquiries.
July 18, 2026
Reply from Hays Travel - Eastleigh
Thank you for your comments, i hope you have an amazing time on your river cruise. Matt
Very friendly and knowing what I want
Very friendly and knowing what I want. Didn't feel rushed at all.
A pleasure to discuss my requirements
July 9, 2026
Reply from Hays Travel - Eastleigh
Thank you for your wonderful feedback! We are so pleased to hear that you enjoyed your experience with us :)
Very happy with Lewis for attention to…
Very happy with Lewis for attention to detail and smooth booking.
July 22, 2026
Reply from Hays Travel - Eastleigh
Thank you for your lovely 5 star review :) We are so pleased you had a pleasant experience booking your holiday!
Always book through Hays travel
Always book through Hays travel. Friendly helpful staff. Never any problem. Quick easy booking by knowledgeable staff. Lewis was very helpful
July 22, 2026
Reply from Hays Travel - Eastleigh
Hi Alison. Thank you for your feedback! I am so pleased to hear that you always have a positive experience with us and that I was helpful. Myself and my colleagues appreciate your kind words. Kind regards, Hays Travel Eastleigh
Linda was as usual very helpful and…
Linda was as usual very helpful and helped us book a cruise. It was very well explained to us and made the whole process very easy.The team in the Eastleigh branch are always so polite, helpful and friendly.
July 21, 2026
Reply from Hays Travel - Eastleigh
Hi Brian and Sue. Thank you for your wonderful feedback! We are so pleased to hear that Linda was very helpful in assisting with your cruise booking and made the process easy. We appreciate your kind words about and we will be sure to pass these onto her! Kind Regards, Hays Travel Eastleigh
Very professional and with a smile
Very professional and with a smile. Sienna was excellent and answered everything for me
July 19, 2026
Reply from Hays Travel - Eastleigh
Hi Brian, thank you for your wonderful feedback! We are so pleased to hear that our service was excellent and that all your questions were answered. Kind regards, Hays Travel Eastleigh
Personal experience so much better than…
Personal experience so much better than on line
July 19, 2026
Reply from Hays Travel - Eastleigh
Hi Michael, we are glad to hear that your experience in branch was much better than online. Thank you for taking the time out of your day to leave us such a positive review. We look forward to seeing you in the future. Kind regards, Hays Travel
Reply from Hays Travel - Eastleigh
Thank you for your kind words! We are so pleased to hear that you had a great experience. We hope you have a lovely time away!
Staff very helpful in helping me with…
Staff very helpful in helping me with my trip. Look foreward to fufther bookings.
July 18, 2026
Reply from Hays Travel - Eastleigh
Hi Micheal, thank you for taking the time out of your day to leave us such a positive review. We are glad that we were helpful with booking you your trip and we look forward to seeing you in the future. Kind regards, Hays Travel Eastleigh.
Emma was brilliant arranging our…
Emma was brilliant arranging our forthcoming cruise.
Thankyou
July 17, 2026
Reply from Hays Travel - Eastleigh
Thank you for your kind comments, we hope you have a great time on your cruise Emma
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