I want to give a massive shout out to Sienna for helping us get a holiday finally booked! Me and my wife have spent about a month trying to find and tick all the boxes for a relaxing holiday. We decid... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff at the Eastleigh branch are always kowledgeable and efficient. It only took 90 minutes to advise and book 2 cruises and deal with a query on a 3rd (already booked) cruise holiday.... See more
Company replied
Always a pleasure dealing with staff at Eastleigh. They are all so helpful and patient especially Linda who makes sure we have every detail taken care of.
The staff in Eastleigh are all happy and welcoming. We were talked through the insurance details before purchase and our requests were all dealt with promptly. While in the store our travel documen... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
21 High Street, SO50 5LF, Eastleigh, United Kingdom
- 023 8061 8415
4.9
Excellent
630 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very knowledgeable
Very knowledgeable, polite and helpful member of staff. Excellent service as usual
January 9, 2026
Reply from Hays Travel - Eastleigh
Thank you again for booking with us and your continued custom. We hope you have a great time exploring around the UK. Emma
Staff are always helpful & friendly &…
Staff are always helpful & friendly & happy to print all documents for us, we are not all confident with relying on tech.
January 7, 2026
Reply from Hays Travel - Eastleigh
We appreciate your kind words! We're happy to hear that our staff is helpful and accommodating, especially with printing needs. It's great to know we can assist you!
Brilliant staff
Knowledgeable, friendly, understanding staff
We have used Hays Eastleigh a few times now and when we walked in we were greeted like friends - that meant so much
January 9, 2026
Reply from Hays Travel - Eastleigh
We appreciate your kind words and are so happy to hear that our team made you feel welcome. Thank you for choosing us and for your continued support. Linda
Really helpful and efficient service.
Really helpful and efficient service.
The whole team, especially Matt on this occasion, are helpful and knowledgeable. Always seem happy to explore various cruise/holiday options, resulting in us booking through them once again.
January 7, 2026
Reply from Hays Travel - Eastleigh
Thank you very much for taking the time to leave your feedback. It is a pleasure to hear you had yet another positive experience and will be sure to pass this on to Matt. Kind regards, Megan.
Reply from Hays Travel - Eastleigh
Hi Thank you, sorry we did not meet the 5* service we aim for, if you wish to discuss further please give me a call. Matt
Linda and the team always delivers with…
Linda and the team always delivers with friendliness, professionalism, and nothing is too much trouble
January 2, 2026
Reply from Hays Travel - Eastleigh
Thank you so much for your comments. It means alot. Always a pleasure to help. Linda :-)
Friendly efficient service where…
Friendly efficient service where nothing is too much trouble.
January 3, 2026
Reply from Hays Travel - Eastleigh
We are very glad you are happy with your service! It's always a please to help.
The Eastleigh team always try to find…
The Eastleigh team always try to find us the right holiday and hopefully the right price even if found on another website as they did on this one
Thanks Matt and the team.
December 31, 2025
Reply from Hays Travel - Eastleigh
Thank you for your lovely comments. Always a pleasure to help you!
The lady that I met at Yas Travel…
The lady that I met at Yas Travel agency has a deep destination knowledge and exceptional listening, communication, problem-solving kills , and a passion for travel to create personalised, stress-free experiences, offering 24/7 support and leveraging industry connections for unique access and smooth trips, even when things go wrong. She turns complex planning into a seamless and tailored adventure for my week vacancy in Ivory Coast.
December 31, 2025
Reply from Hays Travel - Eastleigh
We're happy to hear that our team member's destination knowledge, listening skills, and passion for travel helped create a personalized and stress-free experience for your Ivory Coast trip. Thank you for your positive feedback!
Excellent service
Excellent service from Linda as usual always friendly and helpful
December 30, 2025
Reply from Hays Travel - Eastleigh
Thank you for your kind words. a pleasure to speak to you as always. Linda
Reply from Hays Travel - Eastleigh
Thank you for your kind comments, it was a pleasure to get you booked again on Iona and we hope you have a great cruise. Matt
Helpful and knowledgeable staff
Very helpful and knowledgeable staff, understood what we wanted. A suitable holiday found.
December 12, 2025
Reply from Hays Travel - Eastleigh
Thank you for your kind words. We hope you have a wonderful time in Egypt. Lewis
Eastleigh staff go the extra mile to…
Eastleigh staff go the extra mile to help .all staff helpful.
Find the right holiday and take time to inform on matters of area transport.and places close to visit.
November 19, 2025
Unprompted review
Reply from Hays Travel - Eastleigh
Hi Maureen, thank you so much for your kind review. I'm glad that we managed to get this secured for you and I look forward to hearing from you in the future. Kind regards, Lewis
Great help from all your staff
Great help from all your staff, can't fault the time and effort that is put in to make our experience great.
November 20, 2025
Reply from Hays Travel - Eastleigh
Thank you so much for your kind words! We’re delighted to hear that our team made your experience a great one. Your feedback truly means a lot to us. We hope to see you again soon! - Charlotte :)
An excellent service
Both of the agents who helped over a few days to sort out our cruise were really good. They explained everything, gave helpful advice, and they were always really pleasant to deal with. An excellent service.
November 8, 2025
Reply from Hays Travel - Eastleigh
Hi Mike, thank you so much for your positive review. It means a lot to me and to the team in Eastleigh reading your feedback, we look forward to seeing you again in the future.
Holiday booking
we went to Eastleigh branch for advice about our next holiday. We were very well looked after by Megan who could not do enough for us. She was extremely patient and took her time to see what was available within our dates and price range. Once we had found our holiday she explained everything in detail and offered advice as to what to do when at our destination. We found Megan very helpful and friendly
she is a credit to your company.
Well done to Hayes Travel Eastleigh.
November 8, 2025
Reply from Hays Travel - Eastleigh
Thank you so much for your lovely feedback! It was a pleasure helping you plan your holiday and chuffed we found the cruise that ticks all boxes! I hope you have an amazing time. Megan
Reply from Hays Travel - Eastleigh
Thank you for your comments we hope you are going to have a great time in Benidorm.
Yet again amazing service
Yet again amazing service.
Megan booked our cruise for us. She is delightful and so helpful. It doesn't matter who books your holiday in Eastleigh as they all are helpful and friendly. Well done again Hays travel.
November 8, 2025
Reply from Hays Travel - Eastleigh
Thank you very much for your kind words as always! It was lovely to see you again and hope you have a great cruise. Megan
Reply from Hays Travel - Eastleigh
Thank you for your booking and kind comments. We hope you have a great time exploring Scandinavia. Matt
Knowledgeable and friendly staff and…
Knowledgeable and friendly staff and very professional.
October 21, 2025
Reply from Hays Travel - Eastleigh
Hi Mrs Maidment. Thank you so much for your positive review. It means a lot to us here in Eastleigh to hear your positive feedback and we look forward to seeing you hopefully in the near future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.