Hays Travel - Eastleigh Reviews 

630
TrustScore 5 out of 5

4.9

21 High Street, SO50 5LF Eastleigh, GB


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Rated 5 out of 5 stars

I want to give a massive shout out to Sienna for helping us get a holiday finally booked! Me and my wife have spent about a month trying to find and tick all the boxes for a relaxing holiday. We decid... See more

Company replied

Rated 5 out of 5 stars

The staff at the Eastleigh branch are always kowledgeable and efficient. It only took 90 minutes to advise and book 2 cruises and deal with a query on a 3rd (already booked) cruise holiday.... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure dealing with staff at Eastleigh. They are all so helpful and patient especially Linda who makes sure we have every detail taken care of.

Rated 5 out of 5 stars

The staff in Eastleigh are all happy and welcoming. We were talked through the insurance details before purchase and our requests were all dealt with promptly. While in the store our travel documen... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

630 reviews

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4.9

All reviews

(630)

119,953 reviews in the last 12 months

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Rated 5 out of 5 stars

Booking experience.

It was busy when we went to book but there was enough staff on. We were able to book our holiday with all our questions answered.

January 30, 2026
Hays Travel - Eastleigh logo

Reply from Hays Travel - Eastleigh

Thank you for your kind words. We always make sure to look after everyone that comes into our store. We hope you have a lovely time away!

Rated 5 out of 5 stars

We went in with a cheaper quote and it…

We went in with a cheaper quote and it was matched so we decided to book holiday. Very helpful staff

February 2, 2026
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Reply from Hays Travel - Eastleigh

We are so pleased that you found our staff helpful when booking your holiday. Thank you for your review.

Rated 5 out of 5 stars

The staff at Hayes Travel in Eastleigh…

The staff at Hayes Travel in Eastleigh are always very happy and helpful and can be relied on to cater for your requirements.

January 30, 2026
Hays Travel - Eastleigh logo

Reply from Hays Travel - Eastleigh

We appreciate your kind words! It's great to hear that our Eastleigh team meets your needs. We hope you have a lovely time.

Rated 5 out of 5 stars

Great service from Linda

Lovely quick and easy booking service with Linda

January 23, 2026
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Reply from Hays Travel - Eastleigh

Thank you for your lovely comment. It was a pleasure to help you. Linda :-)

Rated 5 out of 5 stars

No fuss, just useful information

No fuss, just useful information. Thank you.

January 21, 2026
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Reply from Hays Travel - Eastleigh

Thank you for your booking, so pleased we managed to find a tour that fitted for you and you will get to capture the animals in the wild. Matt

Rated 5 out of 5 stars

Lewis Goodall at the Eastleigh branch…

Lewis Goodall at the Eastleigh branch dealt with us. We were not sure where we wanted to go,but had a couplle of ideas of the countries we would like to visit. He offered us some very good ideas and was very knowledgeable. We came away very satisfied with our choice and the help we were given.

January 16, 2026
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Reply from Hays Travel - Eastleigh

I appreciate you taking the time to share your experience. I'm very happy to hear that you were satisfied with the service and the holiday we ended up booking! We look forward to seeing you in the future.

Kind regards,
Lewis

Rated 5 out of 5 stars

The customer service was excellent

The customer service was excellent. Megan took the time to find the best deal for my holiday.

January 21, 2026
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Reply from Hays Travel - Eastleigh

Hi Claire, thank you for your kind words. We are glad to hear that Megan found you the best deal, I will be sure to pass this onto her :)

Kind regards,
Hays Travel Eastleigh

Rated 5 out of 5 stars

New to cruising

We had an amazing experience booking our first cruise for my husbands 70th birthday. It was made easier thanks to Maddie who was not only professional but very informative and friendly. Thank you.

January 19, 2026
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Reply from Hays Travel - Eastleigh

I am so glad to hear this. It was lovely to meet you both and I hope you are counting down the days already! Kind regards, Megan

Rated 5 out of 5 stars

Very helpful staff and gave me a lot of…

Very helpful staff and gave me a lot of advice about my holiday. They were able to help me get the holiday I was hoping for.

January 16, 2026
Hays Travel - Eastleigh logo

Reply from Hays Travel - Eastleigh

We appreciate your kind words! We are so glad that we could assist you in planning your holiday and provide helpful advice. I look forward to seeing you at some point in the future! Kind regards, Lewis

Rated 5 out of 5 stars

Friendly service

Friendly service. Listened to our requests and found best solutions. Very satisfied with outcome and explanation of holiday.

January 8, 2026
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Reply from Hays Travel - Eastleigh

Thank you for your lovely feedback. We are glad you are pleased with the service you received. I hope you have a wonderful trip away

Rated 5 out of 5 stars

The agent(Linda) was very helpful and…

The agent(Linda) was very helpful and answered all our questions and put us at ease as this was our first cruise.

January 13, 2026
Hays Travel - Eastleigh logo

Reply from Hays Travel - Eastleigh

We are so glad you had a lovely experience with us and that Linda could help. We hope you had a lovely time away!

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