I want to give a massive shout out to Sienna for helping us get a holiday finally booked! Me and my wife have spent about a month trying to find and tick all the boxes for a relaxing holiday. We decid... See more
Company replied
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I want to give a massive shout out to Sienna for helping us get a holiday finally booked! Me and my wife have spent about a month trying to find and tick all the boxes for a relaxing holiday. We decid... See more
Company replied
The staff at the Eastleigh branch are always kowledgeable and efficient. It only took 90 minutes to advise and book 2 cruises and deal with a query on a 3rd (already booked) cruise holiday.... See more
Company replied
Always a pleasure dealing with staff at Eastleigh. They are all so helpful and patient especially Linda who makes sure we have every detail taken care of.
The staff in Eastleigh are all happy and welcoming. We were talked through the insurance details before purchase and our requests were all dealt with promptly. While in the store our travel documen... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
21 High Street, SO50 5LF, Eastleigh, United Kingdom
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Reply from Hays Travel - Eastleigh

Reply from Hays Travel - Eastleigh
It was busy when we went to book but there was enough staff on. We were able to book our holiday with all our questions answered.

Reply from Hays Travel - Eastleigh
We went in with a cheaper quote and it was matched so we decided to book holiday. Very helpful staff

Reply from Hays Travel - Eastleigh

Reply from Hays Travel - Eastleigh
The staff at Hayes Travel in Eastleigh are always very happy and helpful and can be relied on to cater for your requirements.

Reply from Hays Travel - Eastleigh

Reply from Hays Travel - Eastleigh

Reply from Hays Travel - Eastleigh

Reply from Hays Travel - Eastleigh
Emma was very knowledgeable and helpful with our booking

Reply from Hays Travel - Eastleigh

Reply from Hays Travel - Eastleigh
Lewis Goodall at the Eastleigh branch dealt with us. We were not sure where we wanted to go,but had a couplle of ideas of the countries we would like to visit. He offered us some very good ideas and was very knowledgeable. We came away very satisfied with our choice and the help we were given.

Reply from Hays Travel - Eastleigh
The customer service was excellent. Megan took the time to find the best deal for my holiday.

Reply from Hays Travel - Eastleigh
We had an amazing experience booking our first cruise for my husbands 70th birthday. It was made easier thanks to Maddie who was not only professional but very informative and friendly. Thank you.

Reply from Hays Travel - Eastleigh
Very helpful staff and gave me a lot of advice about my holiday. They were able to help me get the holiday I was hoping for.

Reply from Hays Travel - Eastleigh
Friendly service. Listened to our requests and found best solutions. Very satisfied with outcome and explanation of holiday.

Reply from Hays Travel - Eastleigh
The agent(Linda) was very helpful and answered all our questions and put us at ease as this was our first cruise.

Reply from Hays Travel - Eastleigh
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