We went in and it was quiet, I had a friend with me who knew what we wanted but the adviser made everything so simple and they were extremely friendly as I had never booked a cruise before. We chatted... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Once again hays travel haven't let us down,done all the hard work went through all the paperwork with us explaining every thing that we needed to know not only paperwork but money exchange aswell ,n... See more
Company replied
I’ve used Hays Travel several times now and the service has always been excellent. Sam in particular is fantastic — really helpful, patient, and takes the time to find the best deals to suit what y... See more
Company replied
Sian was brilliant. We had started thinking about cruises and wanted something special for our honeymoon, but also wanted to book a package where we could stay before and after the cruise. We were s... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2b The Walk, NP23 6AY, Ebbw Vale, United Kingdom
- 01495 832053
4.9
Excellent
492 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cruise boot
We went in and it was quiet, I had a friend with me who knew what we wanted but the adviser made everything so simple and they were extremely friendly as I had never booked a cruise before. We chatted about the ship and because I have mobility issues they sorted out an evac chair and accessible cabin things I had never heard of, definitely 10/10 even sorted direct debit, wonderful
May 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Really friendly and helpful,,everything…
Really friendly and helpful,,everything was excellent service..
May 9, 2026
Reply from Hays Travel - Ebbw Vale
Avril LLEWELLYN,
We are so glad you had an excellent service experience with us. Thank you!
Kind Regards
Hays Travel Ebbw Vale
Reply from Hays Travel - Ebbw Vale
RW,
We appreciate your kind words! We are so glad that you consistently receive brilliant service from our team.
Kind Regards
Hays Travel Ebbw Vale
Great service has always by Sam
Great service has always by Sam, always happy to help and get the perfect holiday for us .Would not go with anyone else .
April 29, 2026
Reply from Hays Travel - Ebbw Vale
Thank you for taking the time to write a review, it means a lot to the staff.. look forward to booking you again in the future
Amazing service again
Amazing service again. Sam has yet again found us our perfect holiday
April 26, 2026
Reply from Hays Travel - Ebbw Vale
Thank you for taking the time to write a review on your service received from us, it is much appreciated by all our staff
Always feel comfortable with the girls…
Always feel comfortable with the girls and Always a great trustworthy service
May 3, 2026
Reply from Hays Travel - Ebbw Vale
Thank you for taking the time to write a review, its much appreciated by all the staff
Sam⭐⭐⭐⭐⭐…
Sam is very helpful and goes above and beyond to make sure you have the best deal & nothing is to much trouble, Sam will help you with every step to make sure you have the best holiday ⭐⭐⭐⭐⭐
April 29, 2026
Reply from Hays Travel - Ebbw Vale
MRSDEBRASTEPHENS,
We're happy to hear that you find our team member so helpful! It's wonderful to know their dedication helps you get the best deal. Thank you for your kind review!
Kind Regards
Hays Travel Ebbw Vale
Once again hays travel haven't let us…
Once again hays travel haven't let us down,done all the hard work went through all the paperwork with us explaining every thing that we needed to know not only paperwork but money exchange aswell ,nice clean holiday shop very courteous rep,s thanks girls made it easy for our holiday, be seeing you again soon.cheers. Robert and Sheila Morris Ebbw vale gwent.
January 4, 2026
Reply from Hays Travel - Ebbw Vale
Robert Morris,
We're happy to hear that our team made your holiday planning easy, taking care of all the details. Thank you for your kind words; we look forward to assisting you again soon!
Kind Regards
Hays Travel Ebbw Vale
Helpful and friendly staff
April 19, 2026
Reply from Hays Travel - Ebbw Vale
John O'Dowd,
We appreciate you sharing your kind words regarding our team's helpful and friendly service; we are grateful for your review.
Kind Regards
Sam
Hays Travel
Reply from Hays Travel - Ebbw Vale
Verly Tunley,
We're happy to hear that our service was helpful to you. Thank you for your excellent feedback and for taking the time to share.
Kind Regards
Hays Travel Ebbw Vale
Excellent service by Aimee to confirm…
Excellent service by Aimee to confirm my choice of 3 options given at a provisional visit a few days earlier. Also advised of other services available through the office eg car parking. Travel insurance.
April 8, 2026
Reply from Hays Travel - Ebbw Vale
LAURENCE REES,
We're happy to hear that the confirmation of your choices and advice on other services met your needs. We appreciate you sharing your positive experience with us.
Kind Regards
Hays Travel Ebbw Vale
The staff was so helpful and poliet…
The staff was so helpful and poliet with booking our holiday and always so welcoming in store
April 14, 2026
Reply from Hays Travel - Ebbw Vale
Carl edwards,
We appreciate you taking the time to share your kind words. We are so happy to hear that our team made your booking experience pleasant.
Regards
Samantha Hays Travel
Absolutely brilliant
Absolutely brilliant. I wouldn’t book with anyone else after hays travel did it all for me.
April 11, 2026
Reply from Hays Travel - Ebbw Vale
Bleddyn,
We're happy to hear that everything was brilliant, and we appreciate your kind words. It's great to know we could assist you so well!
Kind regards
Samantha
Reply from Hays Travel - Ebbw Vale
Emma,
We appreciate you taking the time to share your experience. We're so glad our service met your needs and expectations.
Kind regards
Sian
Awesome staff
The staff at ebbw vale were absolutely awesome, couldn't do enough to ensure my holiday was done to the highest standards
March 28, 2026
Reply from Hays Travel - Ebbw Vale
Thank you for taking the time to write such a lovely review, its much appreciated by all of our staff.
Good service very helpful nothings to…
Good service very helpful nothings to much trouble and very pleasant
March 24, 2026
Reply from Hays Travel - Ebbw Vale
Melvyn,
We appreciate your positive feedback and are so glad we could provide such helpful and pleasant service. Thanks for letting us know!
Kind regards
Sam
Hays Travel
Agent was very pleasant and helpful
Agent was very pleasant and helpful, arranged holiday and extras i needed. Will use again.
March 24, 2026
Reply from Hays Travel - Ebbw Vale
Nita,
We appreciate you taking the time to leave us such a great review. We are so happy to hear that our agent was helpful in arranging your holiday!
Kind regards
Sian
The staff at Hays Ebbw Vale are very…
The staff at Hays Ebbw Vale are very very helpful. They are lovely people.
March 14, 2026
Reply from Hays Travel - Ebbw Vale
Lynne,
We appreciate your kind words! We are so happy to hear that you found our team helpful and that you enjoyed your experience with us.
Kind regards
Sam
Amazing staff,nothing too much…
Amazing staff,nothing too much trouble,wouldn't use any other travel agent!
March 18, 2026
Reply from Hays Travel - Ebbw Vale
gaynor,
We appreciate your kind words! We are so happy to hear that our amazing staff were helpful and made your experience great.
ebbwvale, Hays Travel
A quick and efficient trip to Hays.
A quick and efficient trip to Hays Travel Ebbw Vale. As usual, the girls in this shop are really helpful, cheerful and chatty. We booked a European break for four of us. Had a great deal. Hays is our go to when looking at holidays and short trips.
March 9, 2026
Reply from Hays Travel - Ebbw Vale
Thank you Jill for your lovely review, its much appreciated by all the staff.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.