Ammie was very patient, she listened to our requested & she went the extra mile & looked up transport links for the area we would be staying at. We are happy with our holiday booking.
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We just popped into the Elgin branch as we had half an hour to spare and we’re thinking of booking a cruise for our honeymoon. Left details of what we were thinking about and within half an hour Lea... See more
Company replied
Amie sold it to us my partner gets very stressed and she went and understood she was perfect from start to finish very helpful nothing was any problem for her delighted with her
Company replied
We felt like you listened to what it was that we actually wanted rather than what other travel groups wanted to sell. One of our large party is disabled and they could give us the reassurance we neede... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
142 High St, IV30 1BD, Elgin, United Kingdom
- 01343320008
4.9
Excellent
504 reviews
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Elgin Hays is the best
Elgin Hays is the best. Iona was absolutely great and booked my holiday without any issues. It was quick and easy, yet all questions were answered and also I was asked if I needed anything else etc. Hays are a fantastic company who I would recommend.
July 25, 2025
Reply from Hays Travel - Elgin
Thank you for your lovely comments! - Iona
Quick and easy ,no hassle,friendly and…
Quick and easy ,no hassle,friendly and proffessional
July 25, 2025
Reply from Hays Travel - Elgin
Thank you so much for the lovely review, we really appreciate it! - Team Elgin :)
Holiday rep asked all the appropriate…
Holiday rep asked all the appropriate questions and found us a fantastic holiday
July 23, 2025
Reply from Hays Travel - Elgin
Thank you for the lovely review! - Team Elgin :)
Reply from Hays Travel - Elgin
Thank you for the kind review! It really means a lot. - Team Elgin :)
Reply from Hays Travel - Elgin
Thank you for your review, we really appreciate it! - Team Elgin :)
Break Away
Made you welcome when you go through the door. Leaann went above & beyond in helping us book our break away. I would definitely recommend Hays Travel Elgin
July 15, 2025
Reply from Hays Travel - Elgin
Thank you for the nice review! I really appreciate it :) - Leanne
Excellent customer service
Excellent customer service , quick and easy way of finding our holiday.
July 10, 2025
Reply from Hays Travel - Elgin
Thank you for your lovely comments :)
how easy it was for Dianne to find us…
how easy it was for Dianne to find us the holiday we were looking for she was most helpful. everything was sorted out in one visit extremely well.
June 29, 2025
Reply from Hays Travel - Elgin
Thank you for your lovely review! We're so pleased Dianne was able to find exactly what you were looking for and make everything so easy in just one visit. We hope you have a fantastic holiday!
We went in just to explore our opEasytions…
We went in just to explore our options and thanks to Victoria we booked there and then. Very patient, reviewed options and got us just what we wanted. Excellent service.
June 29, 2025
Reply from Hays Travel - Elgin
Thank you so much for your lovely review! It was such a pleasure helping you both. I’m really glad we found something that ticked all the boxes for you. Sometimes the best bookings come from a spontaneous visit! Don’t hesitate to get in touch if you need anything in the lead-up to your trip — I’m always happy to help!
We were greeted and acknowledged as…
We were greeted and acknowledged as soon as we walked in by very friendly staff. Dianne was so helpful and friendly, she done everything for us. This is the first time we have used Hays travel and we will definitely be using you again, made it very easy for us.
June 24, 2025
Reply from Hays Travel - Elgin
Thank you for your lovely comments! - Dianne
Iona was very helpful and efficient
Iona was very helpful and efficient. She organised our holiday in a very professional manner.
June 25, 2025
Reply from Hays Travel - Elgin
Thank you for your lovely comments Arlene! - Iona
Tunisia
The first travel agent was more knowledgeable about the area, more confident sharing , talking with us, chatting, explaining things , we were given
No pressure from her.
Knowledgeable about the holiday, area etc.
The 2nd travel agent was just going through the paper work. Wasn't very knowledgeable , just reading from the screen.
Felt she was doing her job but not listen or communication with us.
Just wanted to get it done.
She was polite but felt she was just ticking boxes,
Asked about rooms nxt to each other said that be done at a later date,
Asked when we need to bring passports etc in, transfers from airport etc
It be done at a later date.
Didn't know much about the area we were going to or how safe for two older woman would be thete.
She was younger, but feel she could do with more training , confidence building.
Felt more pressure to book with 2nd travel agent as she kept saying there was no rooms left , at the price advertised then she found rooms.
In hind sight think it would of been better waiting for 1st travel agent to come back from lunch, book with her
She made us feel valuable , our booking was important to Hays, instead of been put on to 2nd travel.agent.
June 17, 2025
5 star service as always
5 star service as always! Karen always goes above an beyond whats expected and always gives the best deals. Wouldn't go anywhere else.
June 20, 2025
Reply from Hays Travel - Elgin
Thanks so much for your positive feedback, we always get there in the end lol Karen xx
From start to finish Aimee was brilliant
From start to finish Aimee was brilliant, nothing was too much trouble. We had very specific dates in mind and wanted to book a cruise but we were unsure of our destination and she checked everything from flights, seats, cabins, insurance etc. Came away with our anniversary cruise booked for exactly the date we wanted!
June 8, 2025
Reply from Hays Travel - Elgin
Thank you so much for the lovely review. I really appreciate it and I'm glad I could find the perfect anniversary cruise! - Aimee :)
Cheery agent
Cheery agent. No questions a problem .not rushed.covered all options to give me a good deal and holiday I was looking for.
June 14, 2025
Reply from Hays Travel - Elgin
Thank you for your lovely comments!
Dianne in your Elgin branch is excellent
Dianne in your Elgin branch is outstanding. Very professional, thorough, experienced, helpful and friendly. We will be very happy to return to this branch to book future trips.
June 9, 2025
Reply from Hays Travel - Elgin
Thanks so much for the lovely feedback!
We’re so glad to hear Dianne took such great care of you. It’s great to know you’d be happy to come back and book with us again – we’ll be here whenever you’re ready for your next trip and if there is anything else you need for your current one!
Chose Hays Travel Elgin again to book…
Chose Hays Travel Elgin again to book my next holiday, always provided a good service before!
Glad I did, Leanne took the time and effort to find the best hotel in a location perfect for me and at the best possible price!
June 10, 2025
Reply from Hays Travel - Elgin
Fantastic—thank you so much for choosing us again! 🎉 We’re thrilled Leanne could zero in on the perfect hotel and snag you the best deal. Your loyalty means the world, and we can’t wait to help you plan your next adventure!
Cheers from Leanne and the Hays Travel Elgin team! ✈️😊
Would like to thank LEANNE and the rest…
Would like to thank LEANNE and the rest of the team at hays travel in Elgin, I was made really welcome and relaxed, leanne was very helpful and answered all my questions, also had a good laugh great bunch of lassies x! 💯% recommended hays to anyone planning booking a holiday 👌
June 7, 2025
Reply from Hays Travel - Elgin
Thank you so much! 😊 We're absolutely chuffed you felt welcome and had a laugh with us — that’s what it’s all about! Leanne and the rest of the Elgin team loved helping you out.
We’re always here when you’re ready to plan your next holiday — and we’ll bring the banter! 😄✈️
Thanks again for the lovely shoutout! x
Excellent service
My wife and I went in to Hays travel in Elgin looking for information. We had terrific help from staff especially the main person who we dealt with.
Everything was explained in a way we understood and many options were explored resulting in us having no hesitation in booking a holiday that day.
The staff are very good polite and go the extra mile for you. I have no hesitation in recommending Hays travel in Elgin.
June 5, 2025
Reply from Hays Travel - Elgin
Thank you so much for your lovely feedback! We're so pleased to hear that you and your wife had a great experience with us. It means a lot to know you felt well looked after and confident in booking your holiday.
We always aim to go the extra mile, so it's wonderful to hear that came through. Wishing you both the most amazing trip — and we’ll be here when you’re ready to plan the next one! ✈️😊
Thanks again for recommending us!
– The Hays Travel Elgin Team
Reply from Hays Travel - Elgin
Thank you so much for the nice feedback! We really appreciate it! - Team Elgin :)
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