Went in to make a family booking today it wasn't going to be an easy booking as it was a family holiday we sat down with Theresa and from start to finish she was brilliant she was very patient wi... See more
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It was great to be able to walk into a Travel Agent, and have someone else do all of the thinking for me. The lady was able to quickly and expertly answer any questions that I had, and she did all of... See more
Company replied
I was helped through my booking of my holiday by Katie in your Eltham Branch she was so helpful in sorting out the right cabin for me and my partner
Company replied
As always the staff at Hays Travel in Eltham are so professional knowledgeable helpful & friendly & we wouldn’t book our holidays anywhere else. We have just booked a cruise to depart next year 20... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
8-9 St Mary's Place, SE9 5DL, Eltham, United Kingdom
- 02039180747
4.9
Excellent
624 reviews
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Totally helpful
Totally helpful. Theresa was very welcoming and made my first experience of Hays travel relaxing and stress free.
October 29, 2025
Reply from Hays Travel - Eltham
Thank you Carmel For leaving feed back and was a pleasure helping you with your Vietnam booking always good to learn about new destinations
Theresa
Assistant Manager
Reply from Hays Travel - Eltham
Thank you Denise for taking time to leave us feedback
Theresa
Assistant Manager
Katie was so very helpful she went out…
Katie was so very helpful she went out of her way to find us what we wanted she was brilliant
October 28, 2025
Reply from Hays Travel - Eltham
Thank you for taking time to leave feed back for Katie and so please she was able to help find your holiday will pass the comments on to Katie
Theresa
Assistant Manager
All sorted
We arrived at the Eltham store and sat down with Teresa who sorted out our bookings in a very professional manner.
October 14, 2025
Reply from Hays Travel - Eltham
Thank you Linda for taking time to leave us feedback Glad to hear you had good service instore and will pass o your comments
Theresa
Assistant Manager
Teresa was very patient and helpful and…
Teresa was very patient and helpful and knowledgeable, we have used Eltham branch before and always find the staff very helpful. Thanks again. Jim N 👌😊
October 21, 2025
Reply from Hays Travel - Eltham
Thank you for your feed back we do appreciate this and glad you were happy with the service.
regards
Melanie
Manager
The staff at hays travel Eltham are so…
The staff at hays travel Eltham are so lovely, they always make me and my wife feel so happy, welcome and important, I know some of the ladies from when my sister worked for Thomas cook and we have such a great relationship, they are always so kind and always smiling and always go the extra mile to find/help you get your dream holiday which they did for me and my wife yesterday, highly recommend this store as you will get the service you deserve from the second you walk in until you leave, huge thank you to Mel, teresa and Katie for their service yesterday, DOMINICAN REPUBLIC HERE WE COME!!! 😃❤️
October 19, 2025
Reply from Hays Travel - Eltham
Jamie
Thank You so much for your feedback, always a pleasure booking you and your wife's holidays and so pleased you are happy with the service in Eltham.
Regards
Mel
Allways usually book my holidays in…
Allways usually book my holidays in hays travel the staff are always very helpful and friendly .
October 17, 2025
Reply from Hays Travel - Eltham
Thank You for your feed back this is much appreciated.
Always a pleasure booking your holidays.
Regards
Melanie
Manager
Reply from Hays Travel - Eltham
Thank you for leaving feed back for Katie
Will pass on your feedback she will be pleased and happy she has found you the better holiday
Theresa
Assistant Manager
Hays Travel Eltham
Receptionist Kate very helpful
Receptionist Kate very helpful, professional and patient
October 14, 2025
Reply from Hays Travel - Eltham
Thank you for leaving a review for Katie our apprentice
Will pass on your comments
Theresa
Assistant Manager
Hays Travel Eltham
Reply from Hays Travel - Eltham
Thank you for taking time to leave us feedback
Will pass on to Katie
Theresa
Assistant Manager
Hays Travel Eltham
very good serice
October 7, 2025
Reply from Hays Travel - Eltham
Thank you Barry for leaving us feedback
Theresa
Assistant Manager
Hays Travel Eltham
Excellent service as always from Mel…
Excellent service as always from Mel and her team in the Eltham store
October 3, 2025
Reply from Hays Travel - Eltham
Thank you Mariea for taking time to leave us feedback
Will pass on the comments to Mel
Theresa
Assistant Manager
Hays Travel Eltham
Fantastic booking experience…
The travel consultant Teresa Ryan was amazing.
She went through everything in detail and made sure I understood everything.
Made me pleased I booked with a high st travel agent.
October 2, 2025
Reply from Hays Travel - Eltham
Thank you Hilary for taking time to feed back and glad Teresa was able to book your holiday and and choosing a high street Agent for your booking
Theresa
Assistant Manager
Hays Travel Eltham
Reply from Hays Travel - Eltham
Thank you Charles we appreciate your comment.
Regards
Melanie
Manager
Vefy friendlyx helpfull staff made…
Vefy friendlyx helpfull staff made booking our holiday very esdy
September 23, 2025
Reply from Hays Travel - Eltham
Thank you for your feedback we do appreciate this.
Regards
Melanie
Manager
The added knowledge made all the difference….
The added knowledge made choosing a holiday at lot more straightforward than trying to book it in my own. I was treated in a kind and professional manner throughout my visit - this is the second time we have booked with Hays in Eltham and would highly recommend using their services again.
September 23, 2025
Reply from Hays Travel - Eltham
Thank you Nigel, we appreciate the feedback in store and happy to say you continue to book with us.
Regards
Melanie
Manager
Helpful over and above
September 17, 2025
Reply from Hays Travel - Eltham
Thank You Sheila for taking time to feedback Glad we finally got holiday booked and something to look forward too
Theresa
Assistant Manager
Hays Travel Eltham
Hays travel Eltham
Theresa spent a long time getting the right specific booking for me despite it coming close to closing time!
September 18, 2025
Reply from Hays Travel - Eltham
Thank you Margaret for leaving feed back and was no problem to stay and help get your holiday booked and thank you for your patience
Theresa
Assistant Manager
Hays Travel Eltham
Very helpful and accommodating
Tracey was very helpful and took time out to book everything for us that we requested. Gave us all the information we needed and checked our passports were all up to date .
Would recommend Hays travel
September 18, 2025
Reply from Hays Travel - Eltham
Thank you for taking time to leaving feedback for Tracey Glad Managed to get the booking confirmed and now have something to look forward to
Theresa
Assistant Manager
Hays Travel Eltham
Knowledgeable Hays staff
Knowledgeable Hays staff, very helpful too. Well informed young lady regarding booking a holiday. As a widow this will be my first ‘adventure’ going solo, to somewhere completely different, after watching the same cruise on helped me and me friend to also see a virtual tour around the boat.
September 13, 2025
Reply from Hays Travel - Eltham
Thank you for taking time to leave us feedback and will pass your feed back to Terri and glad you have something to look forward to now
Theresa
Assistant Manager
Hays Travel Eltham
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