I knew what I wanted in terms of a tour, and Sharon Rankine, thanks to years of experience, found it for me withing minutes. So helpful, and so much better than trying to do it myself on-line.
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See what reviewers are saying
Your representative was very friendly and knowledgeable and was able to answer any questions we asked. We came away feeling that all we have to do now is wait for the cruise to come round which is nex... See more
your representative just went the extra mile, she was excellent. She was informed and certainly knew her job and helped us so much, especially with the technological aspects as we are hopeless techno... See more
Company replied
If I could give more than 5 stars I would! Megan, along with Sharon offer so much more than a travel service. They are understanding, interested in my personal situation and informative! They are... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Market Street, CB7 4PB, Ely, United Kingdom
- 01353464029
4.9
Excellent
759 reviews
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A great service
I knew what I wanted in terms of a tour, and Sharon Rankine, thanks to years of experience, found it for me withing minutes. So helpful, and so much better than trying to do it myself on-line.
May 15, 2026
Reply from Hays Travel - Ely
We are so pleased we could quickly find the perfect tour for you. We appreciate your kind words.
Kind Regards
Hays Travel Ely
Just walked in & in a short while I had…
Just walked in & in a short while I had the city break I wanted nothing was to much trouble would use again
May 9, 2026
Reply from Hays Travel - Ely
We're happy to hear that you had the city break you wanted and that our service met your needs so well. Thank you for your positive feedback; we appreciate it.
Kind Regards
Hays Travel Hastings
Kelly was knowledgeable and listened to exactly what I wanted
Kelly was knowledgeable but listened to what I had researched and matched the holiday to exactly what I wanted. Very transparent in pricing as I had brought in a quote with me .
May 1, 2026
Reply from Hays Travel - Ely
We appreciate you taking the time to share your experience. We're so glad to hear that we could match the holiday to your preferences and provide transparent pricing.
The service of the staff and booking…
The service of the staff and booking process carried out by Megan, was highly professional and efficient and without any doubt, deserves the 5 star review that I have given
May 2, 2026
Reply from Hays Travel - Ely
We're happy to hear that you received highly professional and efficient service during your booking process. Thank you for taking the time to leave us a 5-star review!
He told me everything I needed to know…
He told me everything I needed to know and was very friendly was very easy to book holiday hope it is out of the world
April 19, 2026
Reply from Hays Travel - Ely
We appreciate you taking the time to leave us a review. We're so glad that the booking process was easy and that you found the information helpful.
We called in to the Ely branch and…
We called in to the Ely branch and spoke to Kelly about a holiday to Disney Florida She was extremely knowledgeable and helpful Explaining all our options and answering all our questions We were happy to book through Hays travel Through the week Kelly texted links to sites that would enhance our stay
April 17, 2026
Extremely helpful when I phoned
Extremely helpful when I phoned, did all they could do to sort issue.
April 23, 2026
A great experience
Your representative was very friendly and knowledgeable and was able to answer any questions we asked. We came away feeling that all we have to do now is wait for the cruise to come round which is next year but if we have any queries in the meantime we will get answers to them.
April 18, 2026
Great experience once again
Once again, Kelly took her time to find us just the right vacation for us.
Thank you Kelly 😊
April 7, 2026
Easy to book and knowledgeable staff
Sharon was very knowledgeable for our booking. Helping us with options and explaining anything we were not sure about.
Helped us pick a cabin and ensured we got 2 cabins together.
April 14, 2026
Reply from Hays Travel - Ely
We're happy to hear that our team member was very helpful and knowledgeable during your booking process. We appreciate you taking the time to share your experience!
Holiday
Staff member was well experienced in the area we were looking to go to which was excellent.
April 11, 2026
Reply from Hays Travel - Ely
We are so glad to hear that our staff member's experience in your destination helped you. Thank you for sharing your positive experience with us!
Family holiday party of 23
We booked a family holiday a party of 23. This was not an easy task. Simon, Sharon and Kelly were fantastic. Thank you so much for all your help. Very professional service.
April 12, 2026
Reply from Hays Travel - Ely
We're happy to hear that the booking process for your large family holiday went smoothly. We appreciate your kind words and are so glad we could provide professional assistance.
I’m truly amazed and extremely grateful…
I’m truly amazed and extremely grateful for the vast knowledge that the whole team have. You’re all awesome 🙌 excellent customer service, Kelly was absolutely brilliant in helping me with my trip to Djerba, twice 👌🏼also booking my trip to Thailand at Xmas🙌🙌🙌thank you
April 11, 2026
Reply from Hays Travel - Ely
We're so happy to hear about your amazing experiences and that our team's knowledge and service have been so helpful for your trips! Thank you for your awesome feedback!
Kind regards
Hays Travel Hastings
Reply from Hays Travel - Ely
Eileen Green,
We appreciate your kind words! It's great to hear that you found our service so helpful and efficient. We value your feedback and look forward to helping with any future trips.
Kind regards
Hays Travel Ely
Great Service As Always
I booked 2 JET2 holidays for 2027, I had certain dates, accommodation, flight seat requirements, all booked by Sharon in Ely, she’s a true star.
March 31, 2026
Reply from Hays Travel - Ely
We're happy to hear that your booking experience for your holidays in 2027 was so positive. It's great to know that all your requirements were met. Thank you!
So easy to deal with
So easy to deal with. Megan so understands your requirements makes it easy.
March 26, 2026
Reply from Hays Travel - Ely
We appreciate you taking the time to share your experience. We are so happy to hear that our service made things easy for you!
Kind regards
Alison
Hays Travel
Pontefract
Happy welcome,pleased to help.Gave us…
Happy welcome,pleased to help.Gave us written details when requested.
March 18, 2026
Reply from Hays Travel - Ely
We're so happy to hear you received a warm welcome and helpful assistance, including written details! We appreciate your positive feedback.
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