Hays Travel - Ely Reviews 

When we first walked in we were greeted with a friendly hello and big smiles, we were interested in a cruise but being 1st timers we needed alot of help and Kelly helped us no end to find one, we walked away feeling very excited.
We booked a few days later with Megan and again great service was had.

Friendly and helpful. Sorted us out with booking a holiday

The process was super easy and the staff member was outstanding. Simon was brilliant throughout booking. He gave great advice and talked me through each step. I will continue to use Hays when booking holidays as it really took the stress out of the process.

Great atmosphere , friendly & helpful . Thank you

Simon was really friendly and extremely helpful in finding us what seems to be the perfect holiday , the ladies in there were also really friendly and heloful

Very helpful gave me loads of options and even tailored holiday to all our needs took time to explain everything to us and extremely patient

The agent was very knowledgeable and helpful. I was dealt with almost immedately.

Very helpful as always ,more than ready to help with
Ideas etc and friendly.
Thank you to all the staff.

Efficient, knowledgeable, helpful staff

The staff especially Sharon but they're all 100%

Very helpful service nothing to much trouble

There is nothing better than going into a travel agents to book a holiday. I have been using Hays (and before that, Thomas Cook) for many years. We ALWAYS receive top service and they always give us the best deal. The staff are uber friendly and always have a great knowledge of the places we want to visit. Highly recommended.

Went into Hays in Ely with my friend to book another holiday. We were greeted with a warm welcome from all the staff as always. Simon found us what we were looking for .We have recommend the to people we know who have now booked holidays with them now.
You are all a credit to the company.
Keep up the good work.
Thank you for all you do for my friend and myself.

Megan the young lady we dealt with was very curteous and helpful regarding our booking. Her friendly demeanour made the experience pleasant for us. Her quick and efficient juggling of our seating on plane and hotel requirements were impressive.

Superb as ever, fabulous travel agent

I knew what I wanted in terms of a tour, and Sharon Rankine, thanks to years of experience, found it for me withing minutes. So helpful, and so much better than trying to do it myself on-line.

Just walked in & in a short while I had the city break I wanted nothing was to much trouble would use again

Kelly was knowledgeable but listened to what I had researched and matched the holiday to exactly what I wanted. Very transparent in pricing as I had brought in a quote with me .

The service of the staff and booking process carried out by Megan, was highly professional and efficient and without any doubt, deserves the 5 star review that I have given

He told me everything I needed to know and was very friendly was very easy to book holiday hope it is out of the world