This is the first time using Hays Travel. We were made welcome as soon as we entered the shop. Our holiday was organised for us by Megan. She was very knowledgeable and was able to answer all our ques... See more
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always five stars Sharron always goes that extra mile to make sure everything is exactly right before signing us up don’t know how she puts up with our expectations but she is so patient. I would thin... See more
Company replied
Wonderful customer service throughout. Megan was amazingly helpful and reassuring...she certainly went 'the extra mile'. Nothing was too much trouble.... and her warmth and smile, combined with her pr... See more
Company replied
Megan was really helpful when we went into the Ely branch to enquire about cruise details we had been sent via an email. She phoned through to the cruise company and was so apologetic for the long w... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Market Street, CB7 4PB, Ely, United Kingdom
- 01353464029
4.9
Excellent
815 reviews
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your representative just went the extra…
your representative just went the extra mile, she was excellent. She was informed and certainly knew her job and helped us so much, especially with the technological aspects as we are hopeless technophobes!! Our experience just could not have been better. It gave us faith in humanity again! All round excellence - her name was Sharon.
February 26, 2026
Reply from Hays Travel - Ely
We're delighted to hear that our representative went the extra mile and helped you so much. It's wonderful to know that her expertise and assistance with technology enhanced your experience. Thank you for your positive feedback!
Very helpful adviser
Very helpful adviser who was keen to help us to an affordable option for our preferred itinerary.
February 27, 2026
Reply from Hays Travel - Ely
We appreciate you taking the time to leave us this wonderful review. We're so happy we could help you find an affordable option.
Sharon dealt with with our requests…
Sharon dealt with with our requests with knowledge and expertise and courtesy
February 24, 2026
Reply from Hays Travel - Ely
Thankyou Peter for taking the time to review your experience of booking with Hays in Ely.
It is very much appreciated.
Reply from Hays Travel - Ely
Thank you so much for your lovely review!
Great service
Great service, patient staff and we got a bespoke holiday we wanted.
Thank you
February 12, 2026
Reply from Hays Travel - Ely
We are so happy to hear that our patient staff provided great service and created the bespoke holiday that you wanted. Thank you!
ely, Hays Travel
Megan was absolutely wonderful
Megan was absolutely wonderful. 10/10 customer service
February 12, 2026
Reply from Hays Travel - Ely
Thank You Alivia for your lovely review! I hope you have a wonderful time away and we hope to see you soon!
Very helpful assistant who did…
Very helpful assistant who did everything to book what we required
February 17, 2026
Reply from Hays Travel - Ely
We're so happy to hear the assistant was very helpful and booked exactly what you required. Thank you for the fantastic review!
Sharon from the Ely branch made our booking experience easy.
Sharon from the Ely branch made our experience great. Her knowledge of cruises was amazing and she guided us through the booking and selection of our cruise expertly.
February 17, 2026
Reply from Hays Travel - Ely
We're happy to hear that your experience was great! It's wonderful to know that you found our team member's cruise knowledge amazing and helpful during your booking.
ely, Hays Travel
Great booking Experience
Sharon made the whole process a lot less stressful than booking direct with P&O. It was quick and easy and nothing was too much trouble.
February 14, 2026
Reply from Hays Travel - Ely
We're so glad we could make the booking process smooth and straightforward for you. It's great to hear that nothing was too much trouble. Thanks for your review.
Hays Travel
Knowledgable and helpful staff
Knowledgable and helpful staff
Everything was easy
Cannot fault service
February 14, 2026
Reply from Hays Travel - Ely
We appreciate your review and are so glad everything was easy for you. Thank you for letting us know about your positive experience.
Hays Travel
Fantastic helpful staff nothing is too…
Fantastic helpful staff nothing is too much trouble. Very very knowledgeable.
February 14, 2026
Reply from Hays Travel - Ely
We appreciate your positive feedback and are so glad that our knowledgeable staff were helpful and accommodating to your needs.
Hays Travel
Kelly was fantastic
Kelly was fantastic. Helped with everything and didn’t mind when I made changes a number of times.
January 30, 2026
Reply from Hays Travel - Ely
We appreciate you taking the time to leave us such a fantastic review! We are so happy to hear that you found our team member helpful and accommodating.
Hays Travel
It was so easy to get exactly what we…
It was so easy to get exactly what we wanted Megan was very helpful and sorted out our holiday quickly
Hayes travel Ely
February 12, 2026
Reply from Hays Travel - Ely
I appreciate your kind words! I am so happy we could quickly assist you in securing your desired holiday plans. Thank you for your review! - Megan
Lovely company to do business with.
Lovely company to do business with, thorough, polite, friendly as and knowledgeable.
Administration was made easy too. Highly recommend.
February 8, 2026
Reply from Hays Travel - Ely
We're happy you found our company lovely to deal with and appreciate your kind words regarding our team's thoroughness, politeness, and knowledge. We're glad administration was easy for you.
Hays Travel
Simon (at the Ely branch) was wonderful
Simon (at the Ely branch) was welcoming and very knowledgable, he made the experience of booking our family cruise easy and reassuring. Would definitely recommend using Hays to book a holiday and can’t speak highly enough of Simon’s professionalism.
February 1, 2026
Reply from Hays Travel - Ely
We're happy to hear that booking your family cruise was easy and reassuring. It's great to know that our team member's knowledge and professionalism were helpful. We appreciate your recommendation and feedback!
Hays Travel
We went in to book a winter sun holiday…
We went in to book a winter sun holiday within our budget. We left an hour later with everything arranged.
February 6, 2026
Reply from Hays Travel - Ely
We're happy to hear that we could arrange your winter sun holiday within your budget so efficiently. Thank you for your positive feedback!
Hays Travel
Very friendly and really helpful.
January 28, 2026
Reply from Hays Travel - Ely
We appreciate you sharing that our team was friendly and helpful during your visit; thank you for your positive feedback.
Excellent service and help.
February 3, 2026
Reply from Hays Travel - Ely
Thank you for your lovely review! It is very appreciated!
Brilliant as always.
Brilliant as always.. unless you get the airports mixed up . My fault though. Thinking Birmingham was East Midlands 🤣🤣🤣
February 2, 2026
Reply from Hays Travel - Ely
We're glad you enjoyed your experience! At least you know the difference between Birmingham and East Midlands before you get to the wrong one! :)
Hays Travel
Reply from Hays Travel - Ely
We appreciate your kind words and are so glad that you were satisfied with our friendly, efficient service. Thank you for booking with us.
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